Sonos Amazon Music Unlimited Playlists

This is definitely a new issue.  Been trying to find a solution and keep coming across this 15 second rule thing - but it’s not that.

I have a regular playlist with around 450 tracks in it, always loaded fine.  Now it won’t.  Through a process of elimination, I tried a couple of smaller playlists < 100 and they were good.  I happened to test one with 102 tracks in it and it hit the same problem.

It feels like I know have an expensive system where it’s difficult to access the music I want to listen too...whereever the problem lies, surely it needs to be recognised as a new fault?

**Edit** I know it looks like the fault lies with Amazon, so how do we get this resolved?

Maybe report the issue direct to Amazon aswell via their forum or customer services (online). That is what I chose to do. If enough people make them aware of the issue, maybe Amazon will quickly change the playlist track-limit back to 500 tracks, which was the previous limit.🤞

Thanks Ken,

I’ve just been down the rabbit-hole that is Amazon customer service, and eventually found some posts on their forums.  I’ve lefts comments on existing posts to hopefully bump them up and get attention again.

Quite poor really...

Hi @GregBel et al

We are investigating an issue whereby personal playlists from Amazon music will not display more than 100 tracks, though we do not have a time-frame to share in regards to a resolution.

Thanks for reporting!

Option to subscribe to Qobuz, the only other service Sonos will allow to stream at lossless quality.  2000 track limit per playlist; they load without issue to your Sonos queue. Song Shift can transfer all your playlists from Amazon to Qobuz for free. So maybe ditch Amazon??

@controlav It’s easy with the iOS app. Just start playing your queue. Click on the hamburger icon with the triangle on it, on the lower left of the screen this should open your queue of songs. Then click the hamburger icon on the lower right, with the little + sign on it. You then should be able to create a new playlist of the current queue. You can also use the PC app by highlighting all the songs in he queue and then right clicking.

Corry - Thanks for the update. I do want to say that although the first 100 tracks of the playlist will display, NONE of the tracks will actually load on the queue, so the playlist can’t be played via the Sonos app.

I’ve been having the same problem on my Sonos One.  Using the Sonos app on my PC, I see only the first 100 items in my Amazon Unlimited playlists, even though there are blank spaces after that that seem to be placeholders for the rest of the items in that playlist.  From the Sonos app, I cannot play any song in that playlist, not even songs from the first 100.  I have done all the rebooting and restarting and nothing changes.

I normally use Amazon Alexa to play the songs on this playlist.  Using Alexa, I can get the playlist to shuffle, but the same songs keep playing, so I suspect it’s only playing from the first 100.  However, using Alexa on the Sonos One, I cannot add songs to the playlist, nor can I delete them from the playlist.

Using the Amazon music app on my PC and on my iPhone, I can play all the songs on my playlist just fine, shuffled or in order.

I don’t know who’s to blame for this problem, but it does seem to be specifically related to Sonos.  Even if Amazon did something to affect Sonos, Sonos should be EXTREMELY motivated to address this issue with Amazon and find a fix.  Otherwise, why would I ever consider purchasing another Sonos product???

I’d agree that Sonos would be extremely motivated, but I suspect the issue is on Amazon’s servers, so Sonos will just be feeding their engineers data….when Amazon is interested in dedicating time to the issue.
 

Given that Sonos has no financial interaction with Amazon, either paying or receiving money from them, the only clout they ‘may’ be able to provide is ‘we service a bunch of your users for you, and here’s some hard data’. I would suspect that Amazon would be more interested in hearing from individuals who are paying them money for a service, and not getting it. 

Same here on my android app. Yesterday morning it worked, 2 hours later it didn’t. nothing changed in my set up at all. My two main Amazon playlists are about 500 songs each and single albums play Ok. 

Same issue for me. Noticed it about 2 weeks ago. Went through all the motions of resetting router, unplugging, adding and removing. Nothing fixed it. If this isn’t cleared up fast I guess I’m migrating to Spotify. 

Spotify has a similar issue. 

If Spotify has the same issue then it must be a Sonos issue.

Whatever this issue with Spotify is, it is NOT this issue, which is 100% Amazon’s.

No it doesn’t. The Spotify issue is the ten second timeout, enforced by Sonos AND Spotify both, debugged in another thread.

I see this posted on my Amazon Forum Post. Hopefully they really are looking into this. As least now I have someone to contact at Amazon. I’ll wait a few days and see before I contact her.

Thanks for getting their attention. This is a really dumb problem. Hopefully they get it fixed quick. 

Yes it’s working for me too. Well that sucked, but really, the fix came pretty quick.

yes, thanks for posting on both forums, it helped me find this and stopped me going mad rebooting everything!

and thumbs up for the fix coming through quickly.

Playlist should be unlimited, but better than nothing. 

They might have done some “fixing,” but not 500 songs worth on my system.  I have a 429-song Amazon music playlist.  Previously, only 100 songs would show up on Sonos.  Now, only 200 songs show up.

Still not a fix.  Still broken!  Not acceptable.

I have Music Unlimited and I loaded into the Sonos palyer a playlist I created with over 2,500 songs. The playlist loaded quickly and plays without issue.

It’s possible that Amazon hasn’t rolled out the ‘fix’ to everyone quite yet, I suppose. I don’t work for Amazon, but it does seem like a contact with their Customer Service might be in order. 

Yes, I'm back to normal now, I have 350 songs so ok for now.

Thankyou for putting up the post