Looking for some help if possible please - some tracks in Spotify won’t play via the Sonos app or direct to Sonos via devices available in Spotify - the playlist are being accessed via Sonos, the songs are greyed out, despite them being a able to be played via the Spotify app on all of my mobile devices, IOS and Android.
Best answer by Smilja
+11Greetings,
Many apologies for late response, I’d like to look into this with you to see what may be happening with your Spotify playback.
Over the past couple weeks; Spotify has in fact been through a service outage with their connection to Sonos which has since been resolved. This would include any issues adding or playing Spotify.
If you are still having issues, please submit a diagnostic report and respond back with the confirmation number.
Thanks Sebastian, files are local files deed to Spotify - play via Sonos PC desktop app - do you play, greyed out via Sonos IOS app.
+11What happens when go directly to the Spotify app? Are some tracks grayed out over there as well?
Usually removing your Spotify account from the Sonos app and re-link it to your system usually helps the issue. Try these steps and let me know if that helps.
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