Components & Architectural

We have a bridge, a Sonos Play 5, 2 Sonos Play 3 and and a Play 1 My husband upgraded to S2 - not realising he should not and told me that 3 of the rooms had stopped working.I could see that 3 of the components had upgraded to S2 (Excluding Play 5 and Bridge)So I have reset the 3 back to factory settings and I can seem them on the wifi network However, despiite the fact that I can see Bridge and Play 5 from the Sonos controller  I cannot add back the 3 reset components Each time I try to do this I am told update needed, then I see update problem I was with support for 3 hours last night and no solution in sight any suggestions on what to do I have not changed my Reuter in any way - although I have restarted it and both the Bridge and Play 5 last night

Diagnostic #1912436882unplugged router and Sono play bar still gives error code that device is unable to play Spotify/Amazon music. Anything showing on diagnostics?

This is probably the weirdest issue out there on this community page. Long post.TL;DR: Need to know what firewall rule to edit for Sonos Library service to work. Am too scared to yeet my own connection.So, since about less than a week ago, I recently acquired (hint: sail the high seas) some Free Lossless Audio Codec files of the Call of Duty: Modern Warfare (2019) OST. Of course, I was interested in hearing the differences between the 320kbps MP3 and the 44.1kHz 16-bit FLAC files I had on my hard disk drive.My laptop and all Sonos devices are connected via several Ethernet cables to the router via a 24-port network switch. It cannot be my router.On my laptop, I first used the Sonos Win controller. I received this error code in the Windows Sonos controller.“Saturday, May 15, 2021 - 1:44 PM Canberra, Melbourne, SydneyUnable to play 'Into the Furnace' - unable to connect to 192.168.0.54:10246.”That local IP address is my laptop (confirmed by accessing router’s device list).Alright, let’s

Hi,I moved my Connect to a different room and now the play/pause button always ends up blinking green. I have verified all the connections, including ethernet. I have reset to factory reset as well. I saw a similar thread here but there was no solution presented.Thanks for your help.

This problem just started today. When I select my local ESPN radio station through Sonos, it only plays the commercials and not that actual radio station when they are on air. It will just go silent for 5 or 10 minutes until they go back to a commercial break. I have never experienced this before. Any ideas?

Has anyone experienced random bursts of loud popping coming from their play bar? I was just awoken at 2:00am by what can only be described as a continual ‘machine gun’ like sound coming from the speaker. This seems somewhat startling. Nothing like this has happened before.

My roam on occasion just stops working for Airplay.  Works fine when I try with my Move.  I’ve rebooted my router and comes back then cuts out again.  Noticed this a few times already, other times works just fine.  Thoughts?

Had Sonos system for some years and it has worked satisfactorily but just recently a problem has developed whereby I can’t connect and get the message “unable to connect to Sonos “.Nothing has altered on our system which is controlled by two separate iPhones and an iPad all using Sonos 2 app.I have followed the instructions to fix problem and although it identifies my speakers it says cannot connect. For no specific reason it then starts working perhaps for a day then either the iPhones work and the iPad doesn't or only one iPhone works.Tied contacting  sonos by phone but huge wait times.Mentioned my problem to daughter today , who lives 5 miles away , and she is experiencing exactly same problem.Any help appreciated.Regards

I am running Sonos S2 Ver 12.2.1 on an Android device and am unable to create a simple playlist of selected music I have copied to the SD card in my device despite having followed all the instructions about adding a song to a queue then adding it from there to a playlist. The app will not allow me to create a playlist.Now I have found a little phrase in a closed discussion that reads:“Note, you cannot add tracks on a mobile device to a playlist, only from My Music Library or music services.”My Music Library is something I recall had something to do with the dreaded iTunes- something I have happily had nothing to do with since switching to Android.Are you seriously telling me I can’t create a playlist in Sonos from my music collection?

Yesterday I started getting an error message when playing songs from my playlist...this only happens with the Amazon music streaming service. The error code is this song is not correctly encoded. I can add a song to the playlist, and play that but anything that was added before yesterday will not play and gives off this error message.Coincidentally, I also upgraded to Amazon HD music yesterday. No issues playing any other streaming services. I have rebooted my router (hard reset)I have also reset multiple speakersPlease help! Diagnostics submitted: 2108077815 Thank you.

Diagnostics info confirmation number 1642358242 Can someone at Sonos tell me what’s going on?

Why is this happening again with the last update? Nothing has changed but now Sonos cannot connect to Spotify? Yes we have restarted everything, unplugged, rebooted, removed accounts and added again. Same result. Diagnostics submitted again.

My S1 is making crackling noises and is sounding awful. Any recommendations on how to rectify this?

Is anyone else having issues with Spotify via the Sonos S2 app?For the last few months, I have had consistent issues including: Lags in response to controls  (change volume, skip, change playlist, add/remove rooms, etc.) for up to 15-20 seconds Music dropping out (10-30 seconds) immediately after any change to a stream (skip, change playlist, volume, etc.)  Failure of stereo pairs to operate together, either briefly or permanently, most commonly after in response to changing any of the functions listed aboveI have chatted with wonderfully responsive Sonos support a number of times, and they have suggested the following, all of which I have tried to no avail: Change channels, which I have tried many times Change the position of my Bridge and wireless router - I have tried many configurations   Validate that I have the Bridge connected to the proper port Ethernet port, which I have done.  Nothing has worked with respect to Spotify, but oddly, I don’t see nearly as many issues when playin

Hello,My Sonos Playbar is not able to connect anymore. I reset to factory settings, restarted wifi, connected via ethernet. None of this worked. I can’t re-add the product: It searches, finds playbar correctly, then I push the buttons to complete connection and there it fails.Thank you for any help in advance!

We have four products which were all working fine on the S1 app, and all incompatible with S2. Two of them have stopped working and demand an update, which forces an update of the app on my devices to S2. So I thought I’d factory reset them (having tried all the reboot network options) and now when I try to add them using Add Product in the S1 app, they won’t connect, and again an app upgrade to S2 is forced.  It’s in an endless loop.  This system has worked perfectly for years. Have Sonos really now cocked things up, unless I upgrade everything to S2?

I was the lucky owner of a a Connect·Amp, and readily “upgraded” to AMP. Reconnecting the same speakers does not give me the same quality (expected an improvement).  The speakers connected it 2 x Speakercraft Speaker (ACCUFIT ULTRA SLIM THREE) and a SpeakerCraft  8.2 BAS  in-ceiling  sub-woofer. The way they connected to Connect:Amp was connecting the 2 channels to the subwoofer, which then sends “non-bas” to the 2 speakers. With AMP that gives a very thin sound with a very light bas. Turning BAS to max makes it still under bas’ed.Please advise… About Accufit Ultra Slimhttps://www.evernote.com/shard/s1/sh/01eb69c3-7f8e-4cc6-95c7-b71d193e565d/05bf095bc6c81fa72f6bcaca653b02cf About 8.2 BAShttps://www.evernote.com/shard/s1/sh/fa2b0896-f400-40d7-9e31-960471d9bcc4/ababb1d64edd29a21d78c51a8cd48b6e 

Just got two new Sonos Ones. Unplugged two old Play 3s and 5 (gen1) which we weren't going to use any more.Started set up using Sonos 1 app. Didn’t remove the three old items from the app. Think that was a big mistake! All well setting up first One. Then had an issue with the second One. Thought moving to the new Sonos 2 app might help.Upgraded but now in a horrible loop. S2 app says I have an item incompatible with it so I am sent to use S1 app to upgrade but that sends me back to S2. I can’t get out of this loop.Help greatly appreciated. Thanks

My Sonos will no longer recognise one of my Sonos Connects. When I try and add the Connect again as a new device the app tells me “App Update Needed” (the version of the App on my phone is 11.2.8). When I attempt to update the App I get an error message “Update problem”. The associated error code I click on more information is 1101.I have rebooted my router and wifi. I also also uninstalled the App and reinstalled it. I have also tried doing the update from my iMac. Nothing has worked.Does anyone have any suggestions?

I am getting an error on youtube music when trying to play from playlistsFirst it only brought in my liked playlist and not any of my other onesSecond in my liked playlist all songs are grayed and I get an access is denied error message.I have a youtube premium subscription.I have tried reauthorizing and disconnecting and reconnecting my account.

HI, i have been with vodafone for a few years and due to where I live have accepted slow broadband and constant dropouts but after it interrupted t football game i decided enough is enough and contacted there support and have they have been looking at the connection issues and have stated that “ Sonos products talk amongst themselves and are crashing the connection in the router. This is a long standing issue that we are aware of and have not had any information form sonos as we need to work with them to get a fix in place.” By connecting everything by LAN cables (running everywhere not looking good ) for the last 5 days it has stayed constantly connected but they cannot see the products connected to the router. They are ringing me back in a week as i said i would try to find something out but have had no joy as all the products work but it crashes my internet connection. Any Ideas?  Sonos ArcSonos OneSonos Play 3 

The Recently Played section isn’t updating. I tried disabling and re-enabling Personalization Services. No help (now the Recently Played section is empty…. newly played music doesn’t appear in the Recently Played section). It’s the same on my iPad and iPhone.Using S2. Everything’s up to date. Running iOS 14.5.1. Services:  Amazon Music, YouTube Music. I see other have mentioned this over the past few months. is this a bug? Is there something that can be done to address this?Thanks…. Brian

Hi there,I wonder why my Sonos app has difficulty finding the Recently Played stations on my Sonos app for iOS. It shows the spinning ball for a very long time mostly without finding anything. However, sometimes the list shows up immediately (but rarely though).  What can I do?  Any help is appreciated.  kind regards Peter 

Hi please help. Nothing has changed since November when I switched to BT smart hub 2 with new WiFi disc. Everything was working fine until the last few weeks then the 2 play 1 devices I have started disappearing from the system all the time. I have gone through all the resetting solutions changed WiFi channels to both 1 & 6 ( after switching off smart WiFi). The result is always the same. It works for a few minutes then looses connect and I have to search for the system again and go through the same reboot and checking procedures only to end up with exactly the same result.

I have SONOS play 5 and all of a sudden it  stopped working when i try connecting it through SONOS app.I tried following:restarted  SONOS Restarted Mobile Restarted router Tried different mobile phone Reset the SONOS play 5 and tried reconfiguring it on 2 different routerFinally i connected the SONOS through ethernet cable to my router and i could configure it, but the moment i unplug the ethernet cable it stops working.This seems to be issue with its wireless card where it unable to connect with wifi router.What is the solution for this problem now? Please help.