Components & Architectural

HelloI need your help :-)I have just acquired a Sonos Five.I have no problem listening Apple music content on it through my Apple Music app or Sonos App.But I would like to use Google Home to control my Sonos.It seems i have successfully connected Google home to my Sonos (using Sonos App / Google Home App / Google Assistant app) since i can use basic functionality of google home to control my Sonos : Stop the music / Resume / Lower the volume / Etc.What i cannot do though is asking google home to play a certain title / band. When i ask “Ok Google, can you play Muse”. He says (in French): Ok. I will play Muse on Apple Music. I will launch Muse on “Living Room” (which is the name I gave to my Sonos). Unfortunately, Apple Music is not available on Sonos Living Room” and then it stops.I do not understand what to do to make it work.Thanks a lot in advance if you can help me!

Somehow, my ‘Recently Played’ section under ‘My Sonos’ keeps loading and stays empty. I have tried hard closing the app, turning personalization services off and on, it nothing seems to work.It looks like a lot of people have experienced this issue sooner or later. What causes this and how can I fix it?

I recently moved to a rural area where a cellular hotspot is my only connectivity option. I have read all the threads related to this topic but have had no success. Here is what I have tried:Turn on iphone hotspot on phone 1 Connect to this hotspot on phone 2 Launch Sonos app on phone 2 Wait for "let's fix it" message to pop up and click on it Did I change router or network settings → yes Do I want to add a trusted network to Sonos → yes Click on "find system" Get message "we couldn't find a Sonos system on this account" Unplug my Play 1 Plug it back in holding play button until it flashes white and orange Release button and it flashes green Repeat steps 4-7 Same result Swipe right to find "Add your Play:1 - estimated time - 5 min" Sign in with user name and password App is up to date → continue Add to an existing system? → No, create a separate system Join to temporary network with a long randomly generated name Plays a series of chimes Make sure light is flashing white and green → ch

Hi,I have 5 Sonos speakers connected to my network - 3x Sonos One, 1x Sonos Move and 1x Sonos Amp.Yesterday I changed my router with Asus ZenWifi and kept the same SSID and password. I have also Asus RP-AC55 connected in AiMesh mode. Now, all my Sonos products are listed in S2 app and room-grouped except Sonos Amp. Sonos Amp is not either listed separated from the room group neither is the part of the room group.When I am looking in the Asus router app, I see that all my 5 products are connected to the network. Even, when I play music in Spotify it offers “Listening On My_device + 4” and plays music normally on all my products. Changing the volume in Spoptiy also affects all my products.So, it seems that Sonos Amp is connected to the network, room-grouped, works normally, but Sonos S2 app from some reason does not want to show it and I cannot manage it over S2 app.Any suggestions?Thank you for the help and support!Best regards.

I have about 6 Sonos Play 1 connected. 2 of them do not work over wifi. If I plug one of them on the network via cable, then they both connect and work and I can group them all together again. But once I unplug again the cable, both speakers disconnect again. This is quite annoying! a while ago, I was able to configure each speaker to connect to wifi individually via the app, but the interface has now changed and you don’t have such option anymore. I can create a network and it is assumed that all the grouped devices will use that network. Can someone help resolve this issue?ThanksTroy  

Hi all, This is another Asus connection issue, though with the Asus TUF-AX3000. After the first setup the system wasn’t able to be found using the sonos app. I then switched Smart Connect off, and attempted (one by one) to connect via the 2.4GHz, ensured QoS was off, Airtime Fairness was off, hard reset each device and eventually rolled back firmware one by one with limited success. The most success I’ve had is using a Play1 hardwired to the router, and was able to play all of the speakers as you would normally (2nd Play1, Play5 and Beam). I’ve spoken to Asus support and they suggested some of the above or sending it back for an inspection. Failing that I’m waiting/hoping for the next firmware update. Does anybody have any other suggestion that might work please? Thank you in advance.

Good morning I’ve had numerous connectivity issues to my sonos speakers, on my iPhone 11 Pro Max and the app S1. I’ve had to reboot, restart, constantly refresh and still lose connectivity most days. I have a Sonos move and a Sonos gen1 play 5. It’s becoming hugely frustrating as every time I tried to turn the music on by my phone it just loses connectivity and says I need to reconnect my sonos devices. I also recently moved and changed my Internet provider to Plusnet which I had in my old house and didn’t have a problem, so I don’t know if that’s the issue in this new house..?? Please can anybody help. Rob

My system consists of one ZP100 Connect Amp and one ZP80 wired out to my hi-fi. They have performed reliably for more than 10 years but, after a short spell of non-use I found the S1 App not seeing either of them. During several reconnection attempts the ZP100 appeared to connect but only temporarily, disappearing after only a few minutes. After reading that BT has reported issues with the dual speed function of the Smart Hub 2 (which I am using), I deselected the 5gHz option and the ZP100 seems now to be stable.However, numerous attempts to connect my ZP80, both wireless and wired to my router, have been fruitless. The unit shows a flashing green light but when I attempt to connect, it flashes amber and then shows solid amber.  Can anyone help please?

I know this is probably one of the most asked questions so I’m sorry to burden the community with an issue with endless possibilities. In the last couple of days any IOS device my household owns IPads, phones etc. (Running up to date software) will no longer connect to my Sonos system, the desktop app works without any issue but anything wireless just says its unable to connect. I go through the trouble shooting process which basically tells me my wireless network has changed or the password has changed (it hasn’t and there are 20 other devices happily connected to it). Once I re confirm my network and password the system can be reached. Give it a couple of minutes and I can no longer connect to the speakers again, I have been through this process three times. Nothing has changed and I have never had this particular issue before.   One play 1 is hardwired to the router via a switch and the rest are connected via Sonosnet. My network is sky based with the sky mesh disabled because that

So when I start playing music or skipping tracks music seems to be instant on one or two speakers, then over a few seconds jumps to remaining speakers. Often it starts on all, but then cuts out on some before restartingI have tried with Sonos net on and off, wiring one speaker or several, different combinations but to no joy.I have submitted a diagnostic:292871884My router is an asus rt ac86u.i only live in a flat and have great WiFi coverage. Also use ring, hue, smart things, which all work great.Anyone got any suggestions?

Been enjoying my Sonos speakers very much.  Just recently the sound bar is losing the signal from my iPad , for a few seconds, every few minutes.  Very annoying.  Any ideas?

Hello everyone - help please; I have tried everything I know but reached a dead end! I have a Sonos Connect Amp that is connected wirelessly to our BT router in the next room. The router isn't new, been moved or any passwords changed; likewise for the amp. To play music I use an iPad fixed in one location [this iPad connects fine to the amp and can play music using the S1 app]. However, my iPhone X [running latest software] using S1 app has just suddenly, for no apparent reason, started saying “unable to connect to Sonos. Learn More”. I have tried my work iPhone as well in case it was just my personal mobile acting out but that won't connect either and I get the same message.I have tried:Resyncing the phone by pressing the mute and + button on the amp. Going to the app and connect to existing system. I then get a popup on the app saying “connected to Sonos system. This Sonos app is now connected to your Sonos system”. However, when I click done it takes me straight to the screen asking

When I open the Sonos app on my computer, it is black with no music listed and says there is nothing on the queue. It is connected to wifi and the app, but still won’t work. When I search music it comes up blank. I tried restarting the computer, and reinstalling the app, but nothing is working. Please help!

Ok, here is a weird one, I’ll lay it out as simply as I can, moved into a new house:Router is at the front of the house.  2 x Play 1 in a Stereo pair (Bedroom, upstairs) 1 x Playbar (Lounge, downstairs) 1 x Play 1 (Summer house, at the far end of the garden at the back of the house). All speakers connected via wifi, nothing wired in.The bedroom pair and the lounge playbar are within the strong wifi signal zone.The summer house speaker is riiiiiiight at the furthest point of the wifi, right where the signal is about to drop off and sits at ‘poor’. Sometimes it does drop off completely, thats how far away it is from the router.Now, the system used to work fine but in the last couple of weeks (since I updated the app), performance has been tricky. Essentially the app can’t find the system at all - but only if I open the app in the house where the wifi is strongest. If I open the app in the summer house, ie right on the cusp of having no wifi, I have zero issues. The app finds the whole sy

Why can’t I connect to my Sonos Bridge?  When I first purchased it worked great. it was connected to a laptop that died. when i got a new laptop it seemed it was looking for the old. i also used iphone and Ipad, which worked great with old laptop.  it now kept saying trying to connect to network devise. now i have brand new apple and new router, but can not connect. software says product not found. Move closer.  What do I do...? 

First time here.I have tried to sort through all of the posts and comments on this. Still cannot seem to figure out how to get my playlists, which I exported individually from ITunes in individual XML, and placed them into my NAS MyCloud file which has all of the the music. Music moved seamlessly into and is accessible on the NAS.  For some reason though the XML files will not import.  Does anyone have any step by step for idiots guide?

I have a hardwired Connect, and various WiFi speakers (Sonos 1, Play 3 and Playbar). System has been working fine up until recently, but I now have an issue connecting to my Sonos system from the S1 controller and Spotify from my iMac (High Sierra 10.13.6). The S1 controller connects the first time after a start-up or restart, but if I quit, or the computer goes to sleep the app can’t connect back to the system, Spotify lists all my devices but these are always greyed out and cannot be used.I can’t honestly said when this started as I’ve only just noticed it in the past week. I use both the Sonos S1 App and Spotify App on my iPhone and iPad most of the time, and I have no problems connecting using these smart devices.I’ve gone through all the troubleshooting variables; turned off the modem, unplugged my broadband connection and all devices several times, checked ethernet cables etc. Smart device Apps continue to work perfectly, so there can’t be an issue with my WiFi, my desktop doesn’

Hi all Received my Sonos Roam yesterday and have been using AirPlay successfully from my 2008 iPad Pro, no issues. I have however tried tonight to stream audio from my M1 Mac Mini running Big Sur 11.3 and although the speaker shows up and also shows what is playing, no audio comes out of the Roam. The screenshot below shows the audio output as the Roam and the title of the video in the Sonos app, see below.  I’ve seen a post about this saying check system requirements but I hit all those with the latest Mac Mini. Anyone else out there that can test or provide an answer?

Hi, over the past 2 weeks I have noted that my Beam no longer is listed in my system on app (move showing) however is shown on my wife’s app within the same system. we both have iPhones (me 12, wife 8). I have reset the move and router umpteen times but no chnage. (Sometimes when I reset the router the beam is shown, however disappears again next time I use the app)very frustrating so any help would be greatly appreciated 

Hey, My Move wont turn on or charge it just stopped playing

Having run solidly for years, my Connect has started showing a flashing white light out of nowhere. So far as I am aware there has been no update applied to it - in fact the unit hasn’t been touched in months. The unit is connected via a wired connection, although when troubleshooting I have also tried connecting it via wireless. The Connect disappears from the controller altogether, or drops when playing back after a few minutes, at which point the light starts flashing white again (or sometimes more of a fast flicker)What’s the setup?In the (physical) room in question I have a Connect which is connected to my turntable, and two Play:1s in a stereo pair. The Connect is hardwired to the network, and the Play:1s using wireless. My turntable is connected to the line in on the Connect.What have I tried?Replaced the ethernet cable in use on the Connect Swapped the ethernet port on the Connect Switched the connect to use WiFi Factory reset the Connect Switched one of the Play:1s to be wired

Ok.  This may have been covered before so apologies. I have a number of original Sonos products (1/3/5/Playbar & Sub).  I have recently changed my internet provider which gave me a new router with better speeds.  Since this has arrived I have had no end of issues with connectivity to the IOS App on my Iphone 12.  Today I have rebooted the whole system and set up the whole thing as a new set up.  Deleted all the apps on all the devices, basically started again.It seemed to be ok.  My ipad has never had any issues nor has my MAc Desktop and MacAir, it just seems to be the iphone.Any ideas?  Sinc sitting here typing this, I have just set up the remote control with the playbar and all of a sudden it has a mind of its own - muting and then coming back on.  I have invested loads of money in this system and really want it to get back to how it was.Thanks

I am thoroughly disgusted with the Sonos support world.  I have had Sonos speakers for several years, and bough a Move about a year ago.  Recently, I put my order in for the Roam; going to send it back when it gets here unless this is resolved within the next 5 business days.  Out of the blue, and as several people have stated, my speakers say, “Playing xxx from Amazon”, after I ask Alexa to do so, and nothing plays.  This is for ALL online services...MLB, Amazon, TuneIn, etc.  I have done ALL troubleshooting tasks including taking it to my business network.  None of it has worked.  Tired of hearing the same blah, blah, blah, from Sonos.  What is the fix????  I’ve invested over $3000 over the years, and used to recommend these to all my friends...Never again!!!

I’ve seen a bunch of similar posts re this issue but thought I'd give it a shot just in case a solution was now known:Playbar was packed up (safely and fully protected) for a few months between moving house. Having installed in new home, there is now a constant high pitched tone when tv is off/muted and player should be idle (there normally is a delay before the high pitched noise creeps in). Have tried factory-resetting and power cycling without any success. Can anyone advise on solution or should I go straight to reporting (the auto-chat bot doesn't present suitable options for this problem,. annoyingly)? Thanks guys! 

HiMy microphone cannot be switched on when using bluetooth (but works in Wifi mode) on Sonos Move.Anyone can help ?