Recently Played does not load

Forum|Forum|5 years ago
December 23, 2020
14 replies
944 views

Somehow, my ‘Recently Played’ section under ‘My Sonos’ keeps loading and stays empty. I have tried hard closing the app, turning personalization services off and on, it nothing seems to work.

It looks like a lot of people have experienced this issue sooner or later. What causes this and how can I fix it?

recently played

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Best answer by Ken_Griffiths

Reset the App in ‘Settings/App Preferences’ restart it and bypass the introductory screens and choose to connect to existing system. Sign into your account, check personalisation services are enabled and see if that fixes it.

Show previous replies

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Towercrane

Contributor I

I see this thread is 2 months old but I cannot see that anyone has found a fix. I have the “spinning wheel of death” while the app tries to load the “recently played”. However, it is only a problem on my iPhone. I don’t have the same problem on the iPad.

I

Ian w.

Avid Contributor I

I have the same issue - a little annoying in having to keep shutting down and re starting to see it. Is there any news when this bug will be fixed?

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GGman02

Contributor II

Same problem here

Xander P

Retired Sonos Staff

No news to share right now, however our engineers are continuing to look in to this. It may help to get in touch with our Support Team via live chat or phone call and provide a diagnostic so there’s more data to work with :)

*please note that our EU lines are closed today, 13/05/21, however chat is still available if you’d like to get in touch.

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