Sonos Amp does not show in S2 app after changing the router, but works normally

Forum|Forum|5 years ago
May 12, 2021
12 replies
745 views

Hi,

I have 5 Sonos speakers connected to my network - 3x Sonos One, 1x Sonos Move and 1x Sonos Amp.

Yesterday I changed my router with Asus ZenWifi and kept the same SSID and password. I have also Asus RP-AC55 connected in AiMesh mode. Now, all my Sonos products are listed in S2 app and room-grouped except Sonos Amp. Sonos Amp is not either listed separated from the room group neither is the part of the room group.

When I am looking in the Asus router app, I see that all my 5 products are connected to the network. Even, when I play music in Spotify it offers “Listening On My_device + 4” and plays music normally on all my products. Changing the volume in Spoptiy also affects all my products.

So, it seems that Sonos Amp is connected to the network, room-grouped, works normally, but Sonos S2 app from some reason does not want to show it and I cannot manage it over S2 app.

Any suggestions?

Thank you for the help and support!

Best regards.

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Best answer by Corry P

Hi @SofaSurfer21

Thanks for your post. I recommend you read this thread:

You may have to adjust some settings on your router, or even factory reset it.

Show previous replies

S

SofaSurfer21Author

Avid Contributor I

Hi,

resetting the router and tweaking it according to the article above helped, now I have all guys singing together :-) Thanks for the help and support.

Best regards.

Corry P

Sonos Staff

Hi @SofaSurfer21

Good news! Thanks for updating us!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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