Skip to main content
TroyN
Contributor I
May 9, 2021
Answered

Sonos 1 not working over wifi

  • May 9, 2021
  • 2 replies
  • 167 views

I have about 6 Sonos Play 1 connected. 2 of them do not work over wifi. If I plug one of them on the network via cable, then they both connect and work and I can group them all together again. But once I unplug again the cable, both speakers disconnect again. 

This is quite annoying! a while ago, I was able to configure each speaker to connect to wifi individually via the app, but the interface has now changed and you don’t have such option anymore. I can create a network and it is assumed that all the grouped devices will use that network. 

Can someone help resolve this issue?

Thanks

Troy 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Corry P

Hi @TroyN 

Welcome to the Sonos Community!

Are you still having this problem? It could be caused by the recent BT Smart Hub 2 issues:

It could also be caused by the use of a WiFi booster/extender (which is not supported), or simply the speakers being too far from your router.

If you have Sky Q and the speakers are nearer to it than to the router, this could also be causing a problem.

2 replies

Airgetlam
Airgetlam
May 9, 2021

What kind of router is it?

Bruce
Corry P
Corry PAnswer
Sonos Staff
May 12, 2021

Hi @TroyN 

Welcome to the Sonos Community!

Are you still having this problem? It could be caused by the recent BT Smart Hub 2 issues:

It could also be caused by the use of a WiFi booster/extender (which is not supported), or simply the speakers being too far from your router.

If you have Sky Q and the speakers are nearer to it than to the router, this could also be causing a problem.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Terms & ConditionsAccessibility statement