Why can’t I connect to my Sonos bridge?

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Why can’t I connect to my Sonos Bridge? When I first purchased it worked great. it was connected to a laptop that died. when i got a new laptop it seemed it was looking for the old. i also used iphone and Ipad, which worked great with old laptop. it now kept saying trying to connect to network devise. now i have brand new apple and new router, but can not connect. software says product not found. Move closer. What do I do...?

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Corry PAnswer

Sonos Staff

Hi @Bill Deemer

Welcome to the Sonos Community!

You don’t have any Sonos devices registered to the account you’re using here, so I can’t give you any solid advice. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

controlav

Lead Maestro

Bridges are ancient now and have a habit of failing PSUs causing weird problems. Suggest upgrading to a Boost instead (you’ll get a discount).

But why did you connect it to a laptop??

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

A

Antifon

Prodigy III

I don’t understand the connection to a laptop either - I’ve never heard of a Bridge being connected in that way.

But leaving that to one side, my personal experience is that it’s not easy to add a Bridge to a system that was originally configured without one. The recommended procedure is to start from fresh with the app (i.e. resetting it so that it “forgets” the current configuration without the Bridge), adding the Bridge and then adding the rest of the components. The slightly confusing thing there is that IIRC the current version of the Sonos app asks you whether you want to start by configuring a Boost, with no mention of the Bridge - just select the Boost option, as it seems to work just as well with the Bridge.

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K

Kumar

Temporary wiring to the lan port of the router is needed at times to get things moving.

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Corry PAnswer

Sonos Staff

Hi @Bill Deemer

Welcome to the Sonos Community!

You don’t have any Sonos devices registered to the account you’re using here, so I can’t give you any solid advice. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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