Components & Architectural

Hello all, I’m hoping someone here can help me out because I’m going insane in frustration. I’ll try to put in as much detail as possible but also try to keep it concise but I do tend to waffle, so fair warning.Alright so….. I own just the one Sonos device (play 3) and up till recently I haven’t had any problems with it. I had it setup so it was running wirelessly using the S1 controller (on a OnePlus 5t phone) and everything was fine. However, every time I went to use the S1 app I was bombarded with annoying pestering to download the new S2 app. I had put off downloading the S2 app as I read some very negative reviews and I had everything I needed in the S1 app. Eventually the constant annoyance of the S2 update prompts was too much and I caved and downloaded the app.Immediately after downloading and going through the setup of S2 app I couldn’t connect to my speakers and the frustration began. After going through all the troubleshooting options I decided it would probably just be easi

Hi All,Been a Sonos user for ages. Recently I’m getting a heck of a lot of drop outs, various components drop out and come back on line in 10-30s, or all drop out. Streaming services drop out, songs skip, overnight looping of white noice tracks randomly stops.Thinking it was some sort of wireless issue I recently moved to a wired setup with one of my play 1’s directly wired to my primary Google Wifi puck. I’m still getting these issues unfortunately.Anyone have any ideas or pointers or could I submit a technical report to someone at Sonos to take a look for any issues for me?Btw I mainly use Amazon and Calm for streaming services.TIA

On just a couple of my hundreds of albums, the track time that displays is longer than the actual length of the music. When it gets to the end of the actual music it starts playingagain part way through the track.Why?

I have mistakenly updated my Sonos 1 to Sonos 2 however none of my Sonos products are compatible. How do I undo the update and reset all my products?

Hi My Iphone 11 (software version 14.4.2) sonos S2 app continually shows ‘unable to connect to sonos lets fix it’, when I click to fix it and follow the instructions (power off speakers and then the wifi hub), eventually it connects, until the next time and then the same message.The system is less than a year old and includes a bean, 2 x one, one sl and sub.I’ve put the app on my laptop and it seems ok but keeps asking me to reauthorise apple music, which I do but still doesn’t show it.I have 180Mbs fibre internet on a BT smart Hub 2 wifiAny guidance appreciated, thanks

Hi, I’ve seen various posts on this but I’m still struggling to keep all sonos’s connected, they regularly stop playing and drop off the app.Google router is ethernet connected to a virgin hub that’s been put into modem mode. Also ethernet connected via a switch is a play:1.I then have 3 more play:1s and a Play:5 that continually play up. I’ve tried switching the channels and have tried removing the wireless network from the app, nothing seems to fix it. They barely work for 5 minutes before one of them dropping off. Any thoughts? John B - you seem yo be  bit of a pro - interested if you can help. 

My ethernet-connected Play 5 keeps disconnecting. I unplug and restart the device and it works again for a few hours but then can’t be found again. The rest of the network (wifi) works just fine.

Alarm comes on.  Notification appears. I hit the Snooze icon.  A notification confirms the snooze and when the music will come on again.  But the music doesn’t come on again.  Anywhere from 3 to eight minutes in, the system just forgets it’s doing a snooze.  Doing testing, the snooze works properly maybe once out of 10 tries.  Spent two hours with customer support - chat and phone.  They had me change the SonosNet channel (“Could be interference”).  Had me unplug everything, including the router, to reset.  The alarm has worked fine for 14 years, then just stopped working a week ago.I’m on S1.  I have a hybrid system with an ancient Connect:Amp and Connect, plus a new Amp purchased last year (when they scared us into upgrading) and two Play:1s.  I also have a CR200, but the problem happens whether I’m using the CR200 or an Android phone.  And it happens regardless of which “Room” I set for the alarm.Any suggestions appreciated.  My next move is to try to isolate the problem by removing

Just wondering if/when android 7 devices no longer funtion as controllers, will the S1 app (and spotify app) for Windows 10 still work as controllers for my 6 Sonos speakers?

I have a Playbar, a Beam, 2x 1, a 3 and a 5. And a Bridge.At different times, one of the 1s and the 5 and now my Playbar have just stopped registering any power.I’ve changed fuses, interchanged cables, tried different locations and sockets, and nothing works.I think Sonos are simply shocking products for the rate at which they seem to be failing judging by my experience and that of other users I’ve seen commenting on the web with the same issue and lack of any fix support.I have two bose systems; a Wave I’ve had since 2001, and one home entertainment system which I’ve had since 2005. Both of which have been no problem.What explanation can Sonos offer? And what will they do about my most recent failure being the Playbar? 

About a month and a half ago Stitcher stopped working with my Sonos system. I tried deleting it and adding it back and I get an error saying the stitcher server did not recognize my account. Stitcher works fine. I can listen and sign out and back in to it’s app with no problem. Interestingly if I choose create account when adding stitcher to sonos it takes me to a 404 page https://www.stitcher.com/Sonos/sign_in.php  Can you please fix this bugI ran a diagnostic. The number is 444405896

My Gen 1 play 5 makes a regular  thudding noise after about 10 minutes of being turned on, this gradually increases in speed until it becomes continuous, this happens during standby as well as okay back, any help appreciated.

Can’t get the Controller CR200 connected to my multiroom system running on S1 sw. I have one Play 1 wired to the router and connecting procedure starts but do not find the system. So most likely system versions do not match, possible to downgrade the system to get the controller connected and then update all back up again?My system is running on the latest 11.2.8 version.

Hello,I’ve two songs in my Sonos Favorites that I cannot delete from the Favorites list.There is no menu to delete them.I cannot play them eitherI’ve tried from the Android App and the Windows App. Like ghost entries.Can someone help me ?

Connection to Sirius lost. Still able to connect to Sirius on other devices in the house, just not to SONOS

Hi All, I am becoming increasingly frustrated with my Sonos app not locating my Sonos system. Once I have turned the items off and then on and reset the router and connected my play one through a cable it works for about 10 minutes then loses it again. Then I have to do the same process all over again! I give up, I loved my Sonos system but no longer this is infuriating as I can’t listen to any of my music. It still works fine on my TVs around the house but I can’t locate the system on the app!  There has got to be an issue with the app!!!  

I have had quite a few issues with connect to my move from my Iphone X via Bluetooth.I finally managed to connect , after several resets of my Move and Iphone,  by being at least 3 m away .Then the sound ( via deezer app ) would either not play or kept cutting out .  This was  resolved by keeping my iphone at least  6 m  20 ft away from the move. How can this be resolved as its not practical tokeep mt phone away for the move .

 I found out that many time when i try to open spotify on iPhone it keep say connecting and nothing happen. Im quite sure that the is a problem on sonos system because i switch to connect echo amp and bose everything is fine and for the network i run in aruba enterprise grade device is quite stable than normal. How you suggests me to fix this problem? 

I recently bought a used Xbox One S.Bought solely to use as a BD player as I know it can transcode DTS to Dolby Digital.  So I have set it all up. Xbox is set to output bitstream DD 5.1 and my Sonos AMP is also showing that it is playing DD 5.1.  Unfortunately, the sound is out of sync.  Everything is in sync when playing in uncompressed stereo and everything is in sync from my other sources (Apple TV).  Has anyone tried this? Can’t fix it with my TVs audio delay as that can only add further delay.  My tv is an LG GX. I have two Sonos AMPs (one front and one rear) and a Sonos Sub. 

A few weeks ago my sonos system randomly stopped connecting to my phone. Today I reset everything, using another family member’s iphone, and it worked fine on there. I tried to connect on my iphone and it still said ‘cannot connect’ or that there isn't a sonos system on that Wi-fi. I managed connect fine on my laptop, so it is clearly my phone… but I have done everything in settings to allow permissions etc. and it still won’t find the system (and the system settings options on the app are greyed out!). If anyone else has had this issue, please could you help me fix it because I have tried everything and the system seems to be working fine… but I can't see the problem with my phone/wifi either. Thanks.

Hi, My Sonos move  it doesn't working at all as no power on and battery light is keep flashing and beeping red. No idea what to do 

Does anyone else suffer from this? Whenever I go to open my Sonos app, 9 times out of 10 it won't find my account or system. I don't know how many times I've had to turn on and off my wi-fi on phone and the router and I've had enough now. Especially when my son uses "hey Google" to start music on the Sonos one and then I can't stop it or turn it off on other speakers because it can't find my system to control, even though it's actively playing! Anything I can do? Last attempt now before I sell it all.

Hello, tried the chat service which took me to limbo nowhere, so just wondering if Someone here can point me in the right direction.Have a problem with my left channel rca output on my project t1SB, cuts in and out but with jiggling comes back until the next weekend I use it again, bought from Sonos in a set with a five, and I need it replaced who do I deal with? Is it sent back to Sonos or deal with pro-ject?  I know it’s more than likely a bad soldering job on the rca connection internally, and I don’t mind cracking this record player open and repairing instead of waiting who knows how long for a replacement, cause I assume I’d need to send my old one back before I get a replacement. tldr: what’s the warranty on the pro-ject T1 SB bought through Sonos. Is this a Sonos return or project

I have two rooms that I play music in. All Sonos operations in my Living Room work fine. But, when trying to play music in my upstairs office, when I select THAT room (Green Room), it does not appear to the left under the System heading. It remains Living Room and will play downstairs in that room.I’ve deleted the Sonos Controller preference file and restarted the desktop version of the Sonos Controller but, to no avail. I see the music library in my Music Library/Folders but, once selected… nothing changes. Music will only play to the Living Room. I’ve also deleted and added back in the Green Room music folder.  Apparently my Controller is “Up to Date” version 13.0.

Due to my speakers constantly going missing from the app resulting in a router reboot to find them again, I decided (reluctantly) to invest in a boost. I like almost everything about my Sonos system but since charging to full fibre broadband my system has gone from being occasionally unreliable to unbearably unreliable. Before getting the boost I spent many hours reading all the excellent advice that I found on here and all the relevant Sonos articles. I have switched to Channel 1, 6 then 11. No use at all. Then I decided to try the reserved IP address solution. In the three days since I’ve only rebooted the router once so it has helped.  Oddly the surround speakers seems to ignore the reserved address sometimes and use another one (do they get this from the Beam?). Anyway, after the last reboot (and spending way too long babysitting the system) I cracked and bought the Boost. Ok plug in and ‘add product….’. Nothing found, no response. Waited patiently, tried again and again. Scoured t