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Contributor I
May 8, 2021 10:37 AM UTC
Answered

Mistakenly updated to Sonos 2 - Need to undo update

I have mistakenly updated my Sonos 1 to Sonos 2 however none of my Sonos products are compatible. How do I undo the update and reset all my products?

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106rallye
106rallyeAnswer
May 8, 2021 1:58 PM UTC

If not, please take a look at this page: https://support.sonos.com/s/article/4845?language=en

2 replies

May 8, 2021 10:47 AM UTC

Most of the products listed in your profile ARE compatible with S2. If none was compatible you would not have been able to upgrade.Only the Play:5 gen 1 is not. Does this surprising news change what you wish to do?

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106rallye
106rallyeAnswer
May 8, 2021 1:58 PM UTC

If not, please take a look at this page: https://support.sonos.com/s/article/4845?language=en

Translate