Components & Architectural

Have been on Sonos 2 App for about 1 1/2 months.  In the last week, speakers and amps disappear from the app...not always the same ones.  I have two amps and 6 speakers. Self help FAQ says try unplugging and plugging them in ( IT Crowd... anyone?) That works but problem persists. Surely this must be software related, has there been an update to the app? no changes to my WIFI, no new electronics in the house.The 2 amps are in the same room with the router! Come on Sonos...your stock price is soaring, surely you can fix this? Ready to go another way and package this stuff up and send it to your CEO maybe they can figure out how to make this work.... Get with it, I cannot be the only one this happening with!!:(

I have my record player connected into my Sonos system through my Play 5. It has always worked perfectly but one day just stopped having volume. When I am playing a record I have to crank it to full volume and I can barely hear it. When I connect the turntable to another speaker it works perfectly, and when I play music on the Play 5 from my phone it also works perfectly. It must be something about the connection between the two? I can’t seem to figure it out, any ideas would be appreciated. 

Hi guys ,i want to fixe my playbar on the wall. there arias a special kit from sonos or the TV Sanus wall fixation.This second option sounds good but the playbar is fixed juste under the television with no space between the playbar and the tv… In the playbar instructions it is writen we must keep a space between the tv and the playbar (25mm if under tv or 50 mm if on top) for a better audio performance…is it an issue with Sanus fixation ? tks 

Hello, I need help with diagnosing the problem with my system.I have an issue with my Playbase suddenly not being present in my system. There have been no changes to my household wireless router when the problem occurred.My system is a Playbase (4 years old), a Sub(Gen 2) and 2 surround Play 1 speakers.I have tried all the troubleshooting steps to reconnect it but without success. (The sonos app cannot connect to the temporary wifi network from the Playbase when the amber light was flashing on the unit.)The only way the Playbase appears in my system on the sonos app is when an ethernet cable is plugged in. But then when I try to reconnect the Surrounds and the Sub to the Playbase there are connection issues. The app says there was trouble connecting the Surrounds, but surprisingly the Surrounds do actually play sound with the Playbase after that notification. When I then try to connect the Sub it similarly says there was trouble connecting but no sound comes from the Sub. When I try to

I received the Sonos Wall Mount (Pair) & set them up last weekend. Unfortunately it looked like the brackets were faulty. I have unlocked the collar on both brackets, yet the ball doesn’t move or pivot at all & seems stuck solid in one position. I called Sonos & they said that the brackets were faulty, so they sent out a replacement set, which arrived today.… Well the new pair are exactly the same??  They just will not budge. I have given some serious push on them, but nothing moves? I am worried that they will break if I really push hard. Reading the forum I see many people have the same issue, so I wonder if I am doing something wrong?

My Sonos Playbar yesterday was no longer reading my Samsung remote, and now appears to be completely dead, no lights, and not responding.  I tried a hard reboot that did nothing.  I tried calling customer service and after waiting on hold for 30 minutes, they dropped my call.  I tried the chat and was suppose to be connected to a live rep, and “Hugo” never responded to me.I spent $700 on this speaker 2 years ago and would have expected a) it to last longer than 24 months, b) better support.  Please help.

I did nothing. Last night Sonos worked, today, nothing. In the app, Settings, Account, and System are greyed out. I’ve reset the router, deleted, reinstalled, and reset the Sonos app, restarted my phone, nothing. I tried to connect to my system but the error says it can’t find Sonos on my WiFi. Since I can’t access Settings, Account, or System, I’m at a complete standstill. Totally locked out. $1500 in tech and it’s nonfunctional. 

I’ve read a number of similar posts but haven’t seen a satisfactory solution yet. Like many people, I have noticed a significant deterioration in my Sonos user experience in the last year. I have been a customer for over 10 years and have a number of Sonos play and connect products. More recently they have just stopped working. We changed broadband provider  and connected all of the products again successfully. But now they all keep dropping off the app again. Sometimes one or two of the sonos products can be found on the app but mostly not, especially if lots of other devices are connected to the network. Have so far rebooted the WiFi router a lot, reset some of the Sonos products to factory settings but it only solves the problem for a day or two then they drop off the network again. I guess these are older products, but it doesn’t make me want to upgrade to new Sonos products but actually try a new more reliable system instead. Any help you can provide before I give in and move to a

Searched but could not find this error here. I have 2 play3 speakers and just bought a connect gen 2. I had some problems uppdating and installing it but this is now fixed. The connect is now visible as a system component in the app. However, when hooking it up, the system falls silent after a few seconds. Shutting the connect down makes the system work again. I have no idea what to do besides unplugging /rebooting etc.

Hi. I recently updated my software and now my playbar will disconnect when TV is turned off and then back on. The fix so far is to unplug the playbar and wait 10 seconds, Plug back in and then it reconnects.  I have a Sony Bravia TV. I have had the sonos for almost 3 years and have not had this problem until 4 days ago. Please help. 

I have a number of devices with Sonos controller apps. There are a number of setup notifications that continually reappear after I have dismissed them. Specifically:Add a voice assistant Try Sonos radioConnect surrounds to Bathroom Connect surrounds to GardenEach notification has a cross in the top right corner. If you select this the notification is dismissed. This gives you a feeling of control. However, some time later it reappears. These are effectively SPAM and I do not know what they are for. They appear on multiple devices.I have contacted Sonos support and they are unable (or unwilling) to fix this. I have owned 17 Sonos devices over 10 years and am now fed up with these annoyances. Does anybody know how to stop Sonos SPAM and regain at least the appearance of personal control over products that I have spent a lot of time and money on. I don’t like the feeling of Sonos ignoring my choices. It would be better if they just inserted a permanent advertising banner than give users t

I have had Sonos working using my old iPhone for 3 years.I recently upgraded the handset and have had nothing but issues with the Sonos connection.I have rebooted the router and reset the Sonos App many times.Sometimes it will eventually find my speakers only to drop them again the following day.I still have my old phone and it connects ok.IT is really getting on my nerves now - it seems nothing but issues!  

Hi all,I've been having issues to stream different music to different rooms with my Spotify account. At the beggining I thought it was because I started the music from voice control but now it happens whether I start streaming from the sonos app or from spotify connect. It just stop the music on the other room and indicates that the account is already on use. I have a spotify premium account and this was never an issue before. Any tips to solve it?? Thanks!

Anyone having issues with playing multiple playlists or songs from Spotify through the same Sonos system? Every time I have something going in one room and then try playing a different playlist or song in another room, it says “Playback stopped on <room>, your account is in use somewhere else.”   Is it just me?

I’m trying to figure out why my Sonos speakers (2 x Play: 1, 2 x Beam, 1 x Symfonisk Bookshelf, 2 x Symfonisk Table Lamps, 1 x Move, 1 x Roam) keeps cutting off.  My router is an ASUS RT-N66U.  Could it be that I need to upgrade my router?  It’s always done a good job except for the music playback on my Sonos speakers recently.  I took a diagnostic.  Can someone take a look at it and point me in the right direction?  272111800 Thank you! Dan

How can I stop this. Bought $6,000 worth of gear and not working properly.

Hello all - new to the community, and relatively new to Sonos, and I am looking for assistance. I have a group set-up in my living room consisting of a Playbase (connected by ethernet to a TP-Link powerline wifi adapter), a Sub (Gen 2) and two One SLs. All works perfectly with TV and streaming music Apple/Spotify etc) in standard resolution. I wish to stream hi-res music on this group - either Amazon HD or Quobuz - as I am impressed by the difference in audio clarity. I find that when I stream either of these services (through Sonos app), the first song plays, and then skips the last 8 seconds of the song and jumps to the next. Then, by the second or third song of the playlist, the music just comes through the Playbase (which has the ethernet connection) and the other speakers no longer play. If I skip back to the start of that particular track, then I get full surround again, but the whole problem happens again by the time of the next song.Having read a bit on the web and in this foru

Hi I have set up a split S1 & S2 Sonos instance , and have my old incompatible play 5 only on the S1 app however there appears to be a problem adding another controller app ……  from an extra device you cannot seem to detect the speaker on the second app …… it worked fine until a couple of weeks ago but i dont seem to be able to get it working now …..any clues ???

So this is a continuation from another issue that got resolved last week by disabling “Private address” but now whenever I leave home [and the wifi network] when I return home and auto connect to my home wifi I get “unable to connect to Sonos. Learn More” again. See below I have a Sonos Connect Amp that is connected wirelessly to our BT router in the next room [no bridges/extenders]. The router isn't new, been moved or any passwords changed; likewise for the amp. To play music I use an iPad fixed in one location [this iPad connects fine to the amp and can play music using the S1 app]. However, my iPhone X [running latest software] using S1 app has just suddenly, for no apparent reason, started saying “unable to connect to Sonos. Learn More”. I have tried my work iPhone as well in case it was just my personal mobile acting out but that won't connect either and I get the same message.I have tried:Resyncing the phone by pressing the mute and + button on the amp. Going to the app and conne

I have 10 Sonos Devices - all have worked fine for years/months without issue - however all of a sudden (past month maybe more) the Sonos App cannot see multiple devices or sometimes the entire system.  Other apps (such as spotify) can see them - and if you physicially press play on the devices they continue to play the last playlist so are connected to wifi.It’s completely random,  somtimes the app sees all. sometimes none and sometimes just one - they are all connected via Wifi.I’ve triedcomplete factory reset on my home router (BT)  - no change Factory reset of one/two devices but no change - no change I’ve attempted evey change on the forums (2.4 channel change, re assign nwk, find system etc.)  - no change uninstalled the app on all iphones/ipads - no change I’ve done the above multiple times with different results at different times - when you finally think evything is working again the app allows you contorl devices for a short period of time and then loses them again. Is there

Hi, my sonos playbar has a flashing green light and somehow is now not on my system in the room. Have tried to add again but it is not being picked up by the wifi. I have no sound??? The sub, play 3 and play 1 are all good.

We just bought a couple of new Sonos One SL’s, and aren’t able to add them to our system.  When trying to set them up, they get found, but the setup process doesn’t finish.  We get to the chime step, but the connection never completes.We added a couple of new One SL’s last fall, so they should be compatible.  We did replace the wi-fi router, but our Connect:Amp is hard wired to the internet.  Rebooted everything.We’re still running Sonos S1 on an iPhone, since we have non-compatible devices (an old Connect:Amp).Any thoughts?Thanks!

I have had my system for a number of years and last changed by router (BT Smarthub 2) a year ago and have no problems whatsoever until recently.  My whole system no keeps disappearing so you cannot see it from the controller device.  It isn’t the controller as we use multiple devices ( all Apple) and on each device it will say that it can’t find the system.  My system is a play bar + sub and 2 play 1’s in the living room and 2 more play 1 s in other rooms.   Once the system disappears, if you reset the router it will return but often only for a short while and then connection will be lost again.If you log into the router it says all the devices are still connected.  (As are the devices) used as controllers If you connect the play bar by Ethernet the whole system is rediscovered.  Doing the same for other devices is less successful.  The individual device may return but play is interrupted.  If the keeping the play bar connected to Ethernet is a long term solution then I can look at thi

Hello  I have a problem with some alarms to play radio at wakeup time that trigger the sonos chimes systematically. I have tried twice to troubleshoot through the sonos support chat but I’m very frustrated as they propose basic troubleshooting (have you rebooted the router, can you reboot the speakers, did you delete and recreate the alarm, did you reinstall the app, etc) and we turn in circles and waste time. I have requested to escalate my request but I don’t manage to get attention from the right talent. It is frustrating.  Here is my scenario. Got speakers in almost every room of the house. Recently I upgraded all system to gen2 and replaced two PLAY5 from gen1 to gen2. I got a PLAY 5 in my bedroom, wired, and it has an alarm to play a radio news channel at 7:00 - well I always get the sonos chime. 7 minutes later I have another alarm to play radio music - it works always.Even more when the sonos chime is plaing I just need to push the stop/play button twice to switch from chime to

Hello,We are new to sonos and have recently purchased 3 play 5’s. We are all using android phones and are all experiencing the same issue… losing the wifi connection with the controller.We live in a large house (6000sq ft) and the speakers are outside in our outdoor living area. Our router is centrally located on the top floor of the house. I am using a sonos boost. Everything works perfectly when we are in our home. Its just when we go out side… the controller appears to lose wifi coverage making it difficult to connect to speakers, change songs… etc.Not sure what to do… whether to get a WIFI extender, if so, which one? indoor or outdoor? or use a mesh router?Any help would be appreciated...