Sonos Wall Mount will not budge....

Forum|Forum|5 years ago
April 29, 2021
13 replies
1162 views

I received the Sonos Wall Mount (Pair) & set them up last weekend. Unfortunately it looked like the brackets were faulty. I have unlocked the collar on both brackets, yet the ball doesn’t move or pivot at all & seems stuck solid in one position. I called Sonos & they said that the brackets were faulty, so they sent out a replacement set, which arrived today.… Well the new pair are exactly the same??

They just will not budge. I have given some serious push on them, but nothing moves?

I am worried that they will break if I really push hard.

Reading the forum I see many people have the same issue, so I wonder if I am doing something wrong?

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Best answer by Leigh_4

Having nearly given up, I decided to spray a tiny amount of WD-40 around the ball joints to see if it would loosen them…. after a few turns, the unit gave off a loud crack & I genuinely thought I had snapped it. It turned out that crack was the ball joint loosening & now both move much better.

So good old WD-40 saved the day.

I spoke with a customer service rep & they have said they may add it to the manual in the future, so who knows.

Thanks for all your responses, glad I got there on the end….👍

Show previous replies

G

GuitarSuperstar

Lead Maestro

Yesterday, I actually considered recommending WD-40 or a silicone spray but didn’t think it would work. Glad you tried it.

"Receive with simplicity everything that happens to you." - Rashi

L

Leigh_4Author

Avid Contributor III

Yesterday, I actually considered recommending WD-40 or a silicone spray but didn’t think it would work. Glad you tried it.

It was my last resort….😖

Stanley_4

Grand Maestro

Might be something like the mold release agent drying during shipping and sticking the pieces together. WD-40 or alcohol might loosen it up if allowed to soak for a bit. Either avoid the snap or lessen it if you can soften the bond.

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