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Leigh_4
Avid Contributor III
Apr 29, 2021 7:52 PM UTC
Answered

Sonos Wall Mount will not budge....

I received the Sonos Wall Mount (Pair) & set them up last weekend. Unfortunately it looked like the brackets were faulty. I have unlocked the collar on both brackets, yet the ball doesn’t move or pivot at all & seems stuck solid in one position. I called Sonos & they said that the brackets were faulty, so they sent out a replacement set, which arrived today.… Well the new pair are exactly the same?? 
 

They just will not budge. I have given some serious push on them, but nothing moves?

 

I am worried that they will break if I really push hard.

 

Reading the forum I see many people have the same issue, so I wonder if I am doing something wrong?

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Leigh_4Answer
Avid Contributor III
Apr 30, 2021 6:33 PM UTC

Having nearly given up, I decided to spray a tiny amount of WD-40 around the ball joints to see if it would loosen them…. after a few turns, the unit gave off a loud crack & I genuinely thought I had snapped it. It turned out that crack was the ball joint loosening & now both move much better.

 

So good old WD-40 saved the day.

 

I spoke with a customer service rep & they have said they may add it to the manual in the future, so who knows.

 

Thanks for all your responses, glad I got there on the end….👍

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13 replies

GuitarSuperstar
Lead Maestro
Apr 29, 2021 8:04 PM UTC

Did you unlock it like this?

 

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"Receive with simplicity everything that happens to you." - Rashi
Leigh_4Author
Avid Contributor III
Apr 29, 2021 8:17 PM UTC

Did you unlock it like this?

 

I did on both deliveries, yet no movement on either.…

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Leigh_4Author
Avid Contributor III
Apr 29, 2021 8:20 PM UTC

Sorry, I accidentally pressed the ‘answered’ button on this query….😖

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Leigh_4Author
Avid Contributor III
Apr 29, 2021 8:37 PM UTC

I have tried everything to get them to move, but it just feels like they are not meant to be moved???

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GuitarSuperstar
Lead Maestro
Apr 29, 2021 8:45 PM UTC

If it is unlocked, it shouldn’t be that difficult to move. It might be time to look at a different brand wall mount.

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"Receive with simplicity everything that happens to you." - Rashi
Leigh_4Author
Avid Contributor III
Apr 29, 2021 8:48 PM UTC

If it is unlocked, it shouldn’t be that difficult to move. It might be time to look at a different brand wall mount.

I can’t believe that I have received two separate faulty products?

 

It seems like a common issue too, as many users have highlighted this as being a problem....

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GuitarSuperstar
Lead Maestro
Apr 29, 2021 8:57 PM UTC

I wonder if it’s one of those mounts that becomes easier to adjust after the speaker is actually mounted on the wall. Regardless, you should consider looking at another mount. Sanus and Flexson make good mounting products.

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"Receive with simplicity everything that happens to you." - Rashi
Leigh_4Author
Avid Contributor III
Apr 29, 2021 9:10 PM UTC

I wonder if it’s one of those mounts that becomes easier to adjust after the speaker is actually mounted on the wall. Regardless, you should consider looking at another mount. Sanus and Flexson make good mounting products.

Thanks.…

 

I guess I’ll be on the phone to Sonos again tomorrow….🤦‍♂️

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Leigh_4Author
Avid Contributor III
Apr 30, 2021 9:58 AM UTC

Spoke to Sonos & they insist that they are not faulty & that I must be doing something wrong.

 

Has anyone else got any tips on getting these wall mounts to work?

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Leigh_4AuthorAnswer
Avid Contributor III
Apr 30, 2021 6:33 PM UTC

Having nearly given up, I decided to spray a tiny amount of WD-40 around the ball joints to see if it would loosen them…. after a few turns, the unit gave off a loud crack & I genuinely thought I had snapped it. It turned out that crack was the ball joint loosening & now both move much better.

 

So good old WD-40 saved the day.

 

I spoke with a customer service rep & they have said they may add it to the manual in the future, so who knows.

 

Thanks for all your responses, glad I got there on the end….👍

Translate
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