Can't connect Sonos Playbar neither via Wifi or Ethernet

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Hello,

My Sonos Playbar is not able to connect anymore. I reset to factory settings, restarted wifi, connected via ethernet. None of this worked. I can’t re-add the product: It searches, finds playbar correctly, then I push the buttons to complete connection and there it fails.

Thank you for any help in advance!

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G

GuitarSuperstarAnswer

Lead Maestro

You probably need to contact Sonos Support.

https://support.sonos.com/s/contact?language=en_US

What router are you using?

"Receive with simplicity everything that happens to you." - Rashi