Enthusiast I

Answered

Spinning ball when finding Recently Played stations

Forum|Forum|5 years ago
February 15, 2021
26 replies
673 views

Hi there,

I wonder why my Sonos app has difficulty finding the Recently Played stations on my Sonos app for iOS. It shows the spinning ball for a very long time mostly without finding anything. However, sometimes the list shows up immediately (but rarely though).

What can I do?

Any help is appreciated.

kind regards Peter

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Best answer by Corry P

Hi @Hartig

Are you still having this problem? I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

Xander P

Retired Sonos Staff

Hi @Hartig, thanks for reaching out to the Sonos Community!

As the Recently Played information is stored on the speakers, it could be that the network is a little slow getting that information to your phone. Would it be possible to reboot your router (turning it off for about 15 seconds before turning back on), followed by each Sonos device?

After doing so, is there any improvement in the time it takes for your Recently Played Stations to load up?

H

HartigAuthor

Enthusiast I

Hi @Xander P

Many thanks for your reply.

Yes, I’ve rebooted the router and my Sonos Connect several times without any improvement.

As I can see on the right panel of this discussion, I’m not the only one having this problem so it seems to be a general issue with Sonos on iOS.

Hopefully, your development team can solve this annoying problem.

Corry PAnswer

Sonos Staff

Hi @Hartig

Are you still having this problem? I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

H

HartigAuthor

Enthusiast I

Hi @Corry P

Thanks for your reply. I’ve monitored the problem fit a while now and it seems like the Recently played stations show up faster now.

I will contact you again if it returns.

H

HartigAuthor

Enthusiast I

@Corry P unfortunately, the spinning ball problem continue as the Recently played stations still doesn’t show up.

I suggest that it’s about time to solve this annoying problem 😑

G

GuitarSuperstar

Lead Maestro

Could it be a problem with your phone? Do you have an older iPhone? Do you have problems with other apps? Do you have sufficient storage on your phone? Does the problem improve after rebooting your phone?

"Receive with simplicity everything that happens to you." - Rashi

H

HartigAuthor

Enthusiast I

Hi @GuitarSuperstar

Many thanks for your answer. I’m using a one year old iPhone 11 with iOS 14.4 and a remaining storage of 18 GB. The problem also appears after rebooting. There are no problems with other apps at all. The spinning ball appears three out of four times when search for Recently played stations.

H

HartigAuthor

Enthusiast I

@GuitarSuperstar

Let me add, that if I swipe out the Sonos app and fire it up again, the stations usually appear as they are supposed to. Obviously, a bug in the app.

T

Troy_G

Contributor I

I have the same issue, iPhone 12 Pro and the newest iPad Pro on WiFi 6, I agree this looks like a software bug.

Corry P

Sonos Staff

The App is pulling the information from the speakers. If millions of people are not experiencing this issue, it’s unlikely to be a bug. I would assume that local network (not internet) performance is more likely to be the culprit. As mentioned, our technical support team have tools at their disposal to give you advice specific to your system. I recommend that anyone suffering from this problem should contact them.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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