Spinning ball when finding Recently Played stations

Is anyone who is experiencing this issue using the Deezer music service? Does the issue go away if you remove your Deezeraccount? 

Ok I’ll contact support but I’ll be perfectly frank this response is very condescending. I have a very fast internet and good internet connection and to be honest I’ve noticed the spinning wheel for awhile but finally thought I would look at these forums, I would imagine other customers  may be experiencing the issue but haven’t posted here.

Maybe I’ll post to Reddit and see if others are experiencing as well.

I certainly didn’t mean to sound condescending. I was just saying it the way I see it. I did mention that it has nothing to do with your internet connection but your local network performance (done by the same device, but completely different). However, if you have a Deezer music account, it would be worth removing it to see if that improves things - Deezer have been upgrading their entire back-end which is making some features unreliable, currently.

Actually your response did help me, since it made me dig into my Sons app. I went to Settings, System, Network, Manage Network, and clicked Update Network. So it was not a bug, but I also didn’t know that this configuration change was available in the software. I appreciate the response, but it might be worth putting this information in FAQs when people search for the issue.

This entry in the app is only actually about a week old - it used to be called Wireless Setup. I will try to find any pages on our website that still refer to Wireless Setup and get them updated - thank you for pointing this out. 

I’m not convinced this has helped you, however - only one of your Sonos devices is currently online. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

Actually that didn’t fix it, I removed my entire system and only have the Arc hardwired, still spinning wheel. My only option was to log off to turnoff the recently played. Honestly at the point we should just have the option to remove it.

I’ll contact support as well.

I’m also having the spinning wheel in the middle of the app as the Recently Played fails to load. Closing the app and opening again allows it to work for several minutes before the problem occurs again.

This problem has been going on for several months, lasting through several iOS updates, a Sonos firmware update, and several Sonos app updates.

My system is hardwired.

I talked on the phone with multiple Sonos customer support agents. They used the diagnostic report to confirm my network and system were functioning.

Because I don’t have another iOS device to replicate the problem, they blamed it on my phone and closed the ticket. I attempted to tell them there were posts here and on Reddit with the same issue.

The issue continues for me.

Obviously their products are not as good as they once were.

Obviously, this is a bug. Furthermore, very sad that the customers are left behind with comments like “millions of people are not experiencing this problem”. My WiFi is super fast and handles everything perfect- except the Sonos Recent Played function which has worked perfectly before. 
 

Anyway, I will contact the technical support but I already know the answer. 

Perhaps we’re disagreeing about what a “bug” is. When we do release a software update that has a bug (an incorrectly written piece of code) - it has happened - we immediately get a massive influx of contacts from our customers reporting the issue, on all channels. As this particular issue is affecting only a small number of users, it’s likely that it’s not a bug as such, but an issue with the app communicating either with your speakers or particular music services. I agree that to you it appears as buggy behaviour. 

If it’s a networking issue, it may well only manifest on your Sonos system - how many of your WiFi devices stay in constant communication with each other, as well as the internet? This is handled by different routines and protocols on your router than providing an internet connection, and can be subject to different issues and settings.

Hopefully, technical support will find the source of the problem for you.

Edit: we are aware of this issue occuring to a small number of people and are actively investigating the cause.