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Contributor I
May 14, 2021 6:37 PM UTC
Answered

Sonos S1 App will not update

My Sonos will no longer recognise one of my Sonos Connects. When I try and add the Connect again as a new device the app tells me “App Update Needed” (the version of the App on my phone is 11.2.8). When I attempt to update the App I get an error message “Update problem”. The associated error code I click on more information is 1101.

I have rebooted my router and wifi. I also also uninstalled the App and reinstalled it. I have also tried doing the update from my iMac. Nothing has worked.

Does anyone have any suggestions?

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controlav
controlavAnswer
Lead Maestro
May 16, 2021 1:22 PM UTC

 

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

3 replies

Lead Maestro
May 14, 2021 6:42 PM UTC
"Receive with simplicity everything that happens to you." - Rashi
controlav
controlavAnswer
Lead Maestro
May 16, 2021 1:22 PM UTC

 

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Contributor I
May 17, 2021 7:01 AM UTC

Thank you “controlav” that fixed it! It was the BT router and disabling the 5GHz channel allowed the update.

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