Enthusiast I

Answered

Spinning ball when finding Recently Played stations

Forum|Forum|5 years ago
February 15, 2021
26 replies
673 views

Hi there,

I wonder why my Sonos app has difficulty finding the Recently Played stations on my Sonos app for iOS. It shows the spinning ball for a very long time mostly without finding anything. However, sometimes the list shows up immediately (but rarely though).

What can I do?

Any help is appreciated.

kind regards Peter

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Best answer by Corry P

Hi @Hartig

Are you still having this problem? I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

Show previous replies

H

HartigAuthor

Enthusiast I

Thanks @Corry P

To me, it feels like a bug but I know what you mean 👍🏼

The only device that my Sonos app is communicating with is my Sonos Connect. Furthermore, I’ve noticed that the Recently Played station shows up the first time I open the app, but when I return later, the spinning wheel occurs without finding any stations at all.

Let’s see what the technical support finds out.

M

mhowie

Avid Contributor I

I’m also having the spinning wheel in the middle of the app as the Recently Played fails to load. Closing the app and opening again allows it to work for several minutes before the problem occurs again.

This problem has been going on for several months, lasting through several iOS updates, a Sonos firmware update, and several Sonos app updates.

My system is hardwired.

I talked on the phone with multiple Sonos customer support agents. They used the diagnostic report to confirm my network and system were functioning.

Because I don’t have another iOS device to replicate the problem, they blamed it on my phone and closed the ticket. I attempted to tell them there were posts here and on Reddit with the same issue.

The issue continues for me.

Obviously their products are not as good as they once were.

I came here to see if others were experiencing this issue- as I have experienced it for at least a couple of months and it is particularly annoying. This bug with the Sonos App (or something within the Sonos ecosystem) surely could be resolved as it worked without issue previously? The “spinning wheel” is intermittent for me but has become a regular appearance of late.

My details are similar to those of “Jeff2” -- hardwired/Gigabit Internet/several iOS updates/Sonos app udpates/etc.

I haven’t spoken with Sonos customer support agents as, quite frankly, it appears from the related reports they don’t have anything to add and prefer to pin the blame on non-Sonos pieces of the puzzle.

M

mhowie

Avid Contributor I

Happening again this morning. Ridiculous.

H

HartigAuthor

Enthusiast I

Impossible to get in touch with technical support ☹️ and this annoying problem continue. Please Sonos, get moving or roll back to the previous version. It worked perfect back then.

J

Jeff2

Lyricist I

Yesterday’s update seems to have fixed the problem for me!

H

HartigAuthor

Enthusiast I

@Jeff2 thanks for notifying :thumbsup: You’re right. I noticed it yesterday and it was a relief…

Unfortunately, while fixing this old issue the developers created a new one (unbelievable :rolling_eyes: ) . After the update, the streaming service IDAGIO crashes on my iOS device every time I try to connect the service to the Sonos system - in my case the Sonos Connect device. So now it’s impossible to use the IDAGIO app. It’s REALLY annoying :frowning2:

This time, it will be interesting to see how long it takes for the developers to acknowledge the new issue. Last time it took about 6 months.

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