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pnandakumar
Contributor I
May 18, 2021
Answered

Sonos Roam Airplay cuts out

  • May 18, 2021
  • 2 replies
  • 948 views

My roam on occasion just stops working for Airplay.  Works fine when I try with my Move.  I’ve rebooted my router and comes back then cuts out again.  Noticed this a few times already, other times works just fine.  Thoughts?

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Best answer by James L.

Hi @pnandakumar,

 

Audio dropouts can be caused by a wide variety of issues. It would be rather difficult to accurately troubleshoot your issues with just that information alone. I suggest submitting a diagnostic report when the issues occur next and getting in touch with our customer care team. They have the tools at hand to be able to look deeper into the diagnostic and determine what’s causing the audio interruptions.

2 replies

James L.
James L.Answer
Retired Community Staff
May 19, 2021

Hi @pnandakumar,

 

Audio dropouts can be caused by a wide variety of issues. It would be rather difficult to accurately troubleshoot your issues with just that information alone. I suggest submitting a diagnostic report when the issues occur next and getting in touch with our customer care team. They have the tools at hand to be able to look deeper into the diagnostic and determine what’s causing the audio interruptions.

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    pnandakumarAuthor
    Contributor I
    May 19, 2021

    Hi @pnandakumar,

     

    Audio dropouts can be caused by a wide variety of issues. It would be rather difficult to accurately troubleshoot your issues with just that information alone. I suggest submitting a diagnostic report when the issues occur next and getting in touch with our customer care team. They have the tools at hand to be able to look deeper into the diagnostic and determine what’s causing the audio interruptions.

    Thank you!  Today’s airplay is working without issues.  But I’ll submit a report if it happens again. 

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