Components & Architectural

I have a strange one and i have searched for this issue and see loads of folk have had this before however my issue is weird.So we have been using Sonos (ARC,sub and 4 sonos one) for 2 months and everything is awesome.Last night we were listening to spotify and suddenly everything goes quiet.I check my sonos app (where i had triggered spotify from) and was told it had lost connection.I went through all the usual fixes, router reboot, dhcp refres, sonos reboots and nothing fixed it.I noticed i could play from Spotify though by selecting a speaker. What i also noticed is that volume was really low when all speakers were selected but if i started with the lounge and added speakers back it was fine.Then i went back once i had triggered play from spotify and i could again trigger it from sonos.I thought this was fixed.However tonight i have the same issue. Got it working in the same manner but this is a pain in the arse and not why i dropped the cash on this setup.Can anyone help?I have sub

When I try to enable automatic update on the app (iPhone), I receive the error message: “The email and password you entered did not match our records. Please try again.” I have tried to reset my password - same issue. Any suggestions? 

I’ve been getting a lot of songs skipped with “connection to spotify was lost” error messages. I have reset the Boost, but errors persist. Internet connection is strong and other services do not have this error. I recently added a Roam to my system. Diagnostic code is: 1216552902

Hi all,I’ve been playing the same radio station for many years, but late last week I’ve suddenly started getting an error message: “Unable to play ‘KQED-FM’ - it is encoded at an unsupported sample rate 11025 Hz.”I’ve tried rebooting everything from the modem on up with no success.Other radio stations play just fine.  In my random search for similar local radio stations, I couldn’t find one that gave the same error message.  For example, KALW and KPFA play just fine, as do many others.I don’t believe that that radio station (KQED) actually broadcasts at a low sample rate, and cannot find any evidence of them changing their stream.That station plays fine over a browser. (meaning, nothing about my internet connection or router is specifically blocking the radio stream)Any ideas what the problem could be?  I see a few other posts here with similar errors, but no solution is viewable.  What did ya’ll do to fix it?Thanks!:)

I like to listen to rain tracks over the night. I start a 30 minute track on repeat, but at some point during the night Sonos begins to loop the track every 10 seconds.So instead of repeating every 30 minutes it repeats the first 10 seconds.Happened just now and took a diagnostic: 1952381773 Can anyone help?

So I had one speaker that kept falling off there system so I reset it and readded it.  Now it is the only speaker that will play out of the 10 I have in my Sonos system.  They have all be power cycled.  They show in the system but it keep saying:  “Unable to connect to device.  Try again later”  And in the System sidebar:  All the speakers are showing up separately…  They all want their own separate music choices.  I just want one unified system as they were an hour ago.  I power cycled my router.  Help me Obi Wan, you’re my only hope...

Spotify played fine over Sonos Play 1 until I unplugged the speaker and tried it outside, a move of 10ft!  It hasn't worked since, with no changes to settings at that time. Eventually I decided to reset and got a flashing green light.  Following the app instructions I pressed Play+ Volume Up together, and all I got was a message saying it couldn't connect. So the app doesn’t work I've tried everything - rebooting the router, unplugging & plugging the speaker, and anything else mentioned on the website, including a wired connection, and that didn't work either. I'm at my wits end with this.  I didn't realise plugging the speaker in a different power outlet would upend everything! Any help you can give would be most welcome.

I have a Sonos Beam with two play1s and a sub in a surround setup. The surrounds keep dropping for micro seconds intermittently. It happens randomly and there doesn’t seem to be a pattern to it. I’ve tried moving some WiFi items if it is caused by interference but I can’t seem to solve it. Attached it my most recent diagnostic number: 2042736250. Any help would be appreciated.

I have 4 x Play One’s in a group and a boost. These have been in this configuration, and location, for approx 4 years with little trouble. Recently (last 2 weeks), at least once a day a speaker will just drop off the group, not always the same speaker, and not be visible at all.  Only way to get it back is to turn it off/on. Anyone else experiencing similar, any advice? 

Having multiple issues with 5 x Ikea Sympfonisk SONOS speakers in my retail shop. We have: rebooted each speaker, router and PC, assigned permanent IP’s, tried to set up via Sonos net with a LAN connected speaker to router,   reset the controller,  reauthorised Spotify     Multiple times. Our internet speed averages over 20GB down, but often Sonos Controller isn’t able to pull music from Spotify, and the whole thing just stops. My iOS app also keeps trying to check if I’ve got the most recent update, and often hangs in this process. This all started after recently updating the Sonos Controller app (PC). Prior to this and in over 2 months operation it has been a dream and done exactly what it said on the tin.    I have had to permanently remove high mounted speakers from the wall and connect them to points on the ground where they are accessible to avoid my team having to drag a ladder out to reset these during trade.    As a small business owner, I simply do not have the time to spend

The S2 app recently started repeatedly crashing for me.  It crashes within a few seconds of start up and may only be doing it when playing from the phones music.  I had gotten around it yesterday by reinstalling after restarting and force stop didn't work. (Pixel 3 Android 11) Diagnostic codes 1411005335

Hi all!  Weirdest problem! I can’t play Wolf Alice - Blue Weekend on my Sonos Move. Just get the message can’t add songs to queue. I can play anything else on the Move from the same NAS.  Weirdly I can play Blue Weekend on my other Sonos devices. All on the same network! If I group the album to play on multiple devices it works on the move! Little bit baffled by this as never had this issue before. Any ideas? 

I have a fairly modest Sonos setup: two Five’s in a pair with a Sub in the living room, and two One’s in a pair in the bedroom. I started experiencing dropout issues when I added the Sub. What will happen is the right Five (it’s always the right) and the Sub will start playing at the beginning of a song and almost immediately drop out. They eventually come back after about ten seconds. The left side never drops out. This would only happen when playing from a service such as Qobuz or Amazon HD. I spoke with tech support and we came to the conclusion that a Boost would help remedy the issue. I received my Boost today, plugged it in, and now the issue happens much more frequently, and on every service (Spotify specifically, where it was not happening before). My network matrix shows all green, except for the Boost itself. What is most frustrating is that, as I stated previously, none of these issues were present before I purchased the Sub. This has made using Sonos almost a chore, and cau

Hi folks,Does anyone have any detail on how networking operates for surround devices? (in WM: 2 mode).I have a frustrating issue: - My pair of Play5 Gen 2’s work fine when configured as a stereo pair - If I then configure them as surrounds for my Arc + Sub, they work fine for a little while, and then later drop from the network - they show as ? in the app and they can’t be pinged on the network I have a multi-room Sonos setup where a number of devices are connected by ethernet (but SonosNet disabled) and the rest of devices are on my UniFi WiFi network. Everything has been working flawlessly… however when I decided to switch my Play 5’s from being their own independent “room” to being the surrounds for my Arc setup (without physically moving them) the problem I describe above started.I’ve completely rebooted my setup a number of times (including router, access points, all Sonos devices, etc.)… and initially I can get everything working but then (a few hours or the next day) the surroun

There have been numerous posts like this.  Usually, in the middle of the night or at the most inopportune time, my system starts playing music I never listen to at loud volumes.  There is no cat.  No one has access to my system but me.  There was an alarm set at this most recent time, but I never set it.  I usually deal with this but this whole thing is getting terribly frustrating.  I’m afraid of going to bed and having this happening.  I submitted a diagnostic: 766755487As I said, there was an alarm set, but to my knowledge no one has ever set it.

Hi, I've tried looking online for the answer to my question but had no luck. I'm hoping someone more technical can help me.I have a Sonos (5) which I've connected to the router by ethernet. I will eventually add other Sonos speakers which I believe will connect via WiFi and would mean the Sonos system will have its own WiFi network, thanks to the 5 being connected by ethernet.The issue I'm having is controlling the 5 via the app in the other side of the house. The WiFi is poor here. I have tried a WiFi extender but its sets up a separate network e.g network-EXT and the Sonos doesn't like this. It also keeps me on the -EXT connection despite me moving myself next to the router (despite the - EXT being a slower connection)How can I fix this please? I realise it's a WiFi issue. Would adding a new speaker in this part of the house allow me to control better on the app or will I need to be nearer the router? If I need to be nearer the router, meaning extending the signal, what's the best

I have used Sonos for years but have suddenly got this issue. I note that others have been told it is the WiFi network (classic tech company response) but my network is not a mesh and is rock solid for everything else and has not changed. Runs a single ssid via 1 routed and 4 access points all wired. Only reinstalling the app sorts the issue temporarily.  Apart from blaming my network is there any advice on how to fix this or is it just another example of why the s2 app is not fit for purpose?

Hello, I would like to create a sonos developer account in order to use the Control API. When I submit the account creation form I get a "something went wrong" screen. If I try to login with my email & password I get an error that says I need to confirm my email address. However I didn't receive any confirmation link. If I try to recreate my account I get an error that says the email address is already taken.  I tried to use another email address and the same thing has happened. How can I get a sonos developer account? Thank you,Simon Bergot

Hey a few weeks ago 3 speakers (out of my 7 speaker system) went missing from the app. I’ve tried reconnecting them multiple ways including “find missing product” and also rebooting them and trying to connect them as new devices. They missing devices are the older ones in the network, a play 5, play 3 and play 1. Others in the network are two Ones, a playbar and sub, and a turntable connected. When trying to add them back in, it tells me it can’t find them. If I go down the path of connecting them via a temp sonos network then connect to wifi it tells me my wifi password is wrong (it’s not). I’ve tried plugging in with a LAN cable too it still won’t work. Suspicious all 3 devices stopped working the same day. Pretty expensive paperweights! I’m still on S1 because of the 5 and connect used for the turntable.

Hi there. Im having lots of trouble with speakers dropping off my windows based S2 software, as well as lots of “Unable to connect” errors with Spotify. My diag code 1139617590. Any help to identify where the problem might be would be great

I just purchased a Sonos Five to replace 2 sonos Ones in my living room. Since it’s an open space connected to the kitchen and dining room, I tought a Five would be more suited to better fill the room. Also, I didn’t have a good stereo placement for the Ones (they are now in my office). However and to my surprise, it seems that the Five sound is way less powerfull than my pair of Ones and is even less powefull than my Beam. As an example, when I play music on both the Five and the Beam (which are in the same room), the Beam sounds way louder, richer and seems to overtake the Five for audio quality. I have to turn up the Five volume at least twice as loud if I want to hear it over the Beam. Also, the bass seems almost non-existent. I cheked the settings and there is no volume limit. Is there an issue with my Sonos Five/something I’m doing wrong, or is the Five just not as powerfull as I expected? Thank you for your help!

Hello. I’m an extreme end user and cannot find my specific answer here. Thanks for your help! I just got a Sonos Boost in hopes to solve my issue of dropping speakers. While listening to music using a couple of my Sonos devices, atleast one speaker drops out and returns every time. It happens over and over again. I have an Orbi with 2 satellites and each Sonos device would go to whichever satellite it liked even when it wasn’t the best connection. So the Boost was hopefully fixing that.I connected the Boost to my Orbi router (main device) and after a few minutes, all Sonos devices automatically connected to the Orbi router (main device) and not a satellite. All showed as a wired connection to the main unit which I assume is because they are going through the Boost which is in fact wired. Unfortunately, after 30 minutes or so, the speakers started to drop out again. I thought maybe I had the Boost too far away. It is upstairs where my router comes into the house. All Sonos devices are d

2 Move speakers will connect via WiFi to an iPhone but cannot raise volume very much.  I turn it up but it turns itself down.  This just started happening.  Recharged them overnight but problem continues. 

I'm experiencing audio skips (2-5 second drop-outs) using line in through my Five. It seems to be worse when multiple rooms are playing. I've read through quite a bit of threads here and have some ideas of what the issue could be. I can post a diagnostic later, but I won't be able to do that until tomorrow. Until then, I'd just like to get an idea of what the most likely culprits are given my situation.My setup:Room 1: 1x Five (downstairs)Room 2: 2x Ones in stereo with Sub linked (downstairs)Room 3: 1x One (upstairs)Room 4: 1x One (upstairs)Router is a reliable $250 Nighthawk and I have reliable gigabit internet. House is 3000 sq ft, but my Sonos products are in pretty good range of the router. The Sonos devices are all currently using my router's wireless network. My router is upstairs. The two downstairs rooms seem to be more reliable (I still get the problem though, but less frequently), but the reliability gets even worse when I start playing the upstairs and downstairs rooms toget

My Sonos Move stops playing after each chapter of my Audible books. Any suggestions?