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Leymon
Contributor I
Jun 22, 2021 3:47 PM UTC
Answered

surround Sound Speakers keep cutting

I have a Sonos Beam with two play1s and a sub in a surround setup. The surrounds keep dropping for micro seconds intermittently. It happens randomly and there doesn’t seem to be a pattern to it. I’ve tried moving some WiFi items if it is caused by interference but I can’t seem to solve it. Attached it my most recent diagnostic number: 2042736250. Any help would be appreciated.

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    GuitarSuperstarAnswer
    Lead Maestro
    Jun 22, 2021 7:38 PM UTC

    On the router, is Airtime Fairness disabled on both the 2.4 and 5 GHz bands?

    You can also try disabling the Quality of Service (QoS) feature. Read more here:
     

     

    "Receive with simplicity everything that happens to you." - Rashi
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    5 replies

    GuitarSuperstar
    Lead Maestro
    Jun 22, 2021 4:32 PM UTC

    Try unplugging the Beam and Play:1s from power for a couple of minutes and reboot your router.

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    "Receive with simplicity everything that happens to you." - Rashi
    LeymonAuthor
    Contributor I
    Jun 22, 2021 7:16 PM UTC

    I tried unplugging all Sonos speakers and rebooting the router and it hasn’t helped. I changed the Sonos channel to 11 and my router is set to 3. It still is cutting out intermittently for short periods. sometimes for a full second and sometimes just a fraction of a second. I also have Hue lights and changes the zigbee channel to 25.

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    GuitarSuperstar
    Lead Maestro
    Jun 22, 2021 7:31 PM UTC

    What router are you using? Are you able to directly connect the Beam or any of your speakers (not a Sub or surround speaker) directly to the router with an ethernet cable?

    Here’s an article to reduce WiFi interference:
    https://support.sonos.com/s/article/3286?language=en_US

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    "Receive with simplicity everything that happens to you." - Rashi
    LeymonAuthor
    Contributor I
    Jun 22, 2021 7:33 PM UTC

    The router is a Asus ZenWIFI AX. The Beam is wired into the router. The sub and two Play1s are wifi. I also have two Sonos Ones. One is wired and one is wireless. The ones are on different floors than the surround setup.

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    GuitarSuperstarAnswer
    Lead Maestro
    Jun 22, 2021 7:38 PM UTC

    On the router, is Airtime Fairness disabled on both the 2.4 and 5 GHz bands?

    You can also try disabling the Quality of Service (QoS) feature. Read more here:
     

     

    Translate
    "Receive with simplicity everything that happens to you." - Rashi
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