Skip to main content
nyCecilia
nyCecilia
Prominent Collaborator I
June 19, 2021
Answered

Suddenly an unsupported sample rate 11025 Hz?

  • June 19, 2021
  • 14 replies
  • 284 views

Hi all,

I’ve been playing the same radio station for many years, but late last week I’ve suddenly started getting an error message: “Unable to play ‘KQED-FM’ - it is encoded at an unsupported sample rate 11025 Hz.”

I’ve tried rebooting everything from the modem on up with no success.

Other radio stations play just fine.  In my random search for similar local radio stations, I couldn’t find one that gave the same error message.  For example, KALW and KPFA play just fine, as do many others.

I don’t believe that that radio station (KQED) actually broadcasts at a low sample rate, and cannot find any evidence of them changing their stream.

That station plays fine over a browser. (meaning, nothing about my internet connection or router is specifically blocking the radio stream)

Any ideas what the problem could be?  I see a few other posts here with similar errors, but no solution is viewable.  What did ya’ll do to fix it?

Thanks!

:)

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by nyCecilia

Response from KQED:

Thanks for reporting the issue with getting our stream on Sonos.

While we haven't been able to replicate on our end, we have received other similar complaints and our radio engineers are investigating.

It may be connected to a recent move of some of our radio equipment that changed the stream for TuneIn.

We hope to have it solved soon. I apologize for the inconvenience.

*******************************************

Note: I’m quite hopeful that they are looking into this and will have a solution, especially since they responded so quickly.  If anyone else is experiencing this problem, please report it ASAP!  It would be nice to get it fixed :)

Thanks!

14 replies

Show previous replies
buzz
buzz
Grand Maestro
June 20, 2021

Also I’m assuming you are on an ancient Sonos system if your CR100 still works. I have one device kept back (on 6.2) and it dislikes some streams that play fine on current S1 and S2 systems.

I haven’t used v6.2 in a while. Some of the older versions supported directly inserting a station’s stream URL.

Using a desktop controller, there may be an option under “Manage” that supports directly entering a stream URL. If so you may be able to contact the station and get a working URL. This page may lead to something useful.

    nyCecilia
    nyCeciliaAuthor
    Prominent Collaborator I
    June 21, 2021

    nyCecilia I am experiencing exactly the same problem as you starting at the same time (a few days ago). I tried all of the same things you have tried. Still broken for me. I have an older model Sonos Playbar.

    Hi Mitch,

    If you’re using a Playbar, does that mean your Sonos is up to date?  Meaning, you’re not quarantined off to prevent them from remotely killing your CR100 or some other crazy (/sarcasm) reason?

    Have you filled out the problem report form (thank you, buzz!!)? https://kqed.formstack.com/forms/kqed_live_radio_stream_problem_report_form

    For me, I can play the stream on a pc with a browser with no problem, so no blocks at the modem/router level.  But even manually entering the stream in Sonos (using any of three URLs) results in the same 11025 Hz error.

    controlav, thanks for the hint on the certificates.  I did make sure the https certificate update is available, so that shouldn’t be a problem.  If it’s a root certificate problem, hopefully I’ll get a response from them and maybe a solution?  We’ll see if they respond.  Meanwhile, please fix your time machine.  We need to go back and storm the offices the day they decided to commit mass murder of the CR100.

    Thanks for all the responses so far.  If anyone else has this error, I’d love to hear from you, and/or for you to submit a problem report (https://kqed.formstack.com/forms/kqed_live_radio_stream_problem_report_form).

    forum says i'm a member since 2011 but really since 2004/5 ish ZP100, ZP80, ZP120, S5 and still using CR100 daily. SAVE THE CR100!
      nyCecilia
      nyCeciliaAuthorAnswer
      Prominent Collaborator I
      June 22, 2021

      Response from KQED:

      Thanks for reporting the issue with getting our stream on Sonos.

      While we haven't been able to replicate on our end, we have received other similar complaints and our radio engineers are investigating.

      It may be connected to a recent move of some of our radio equipment that changed the stream for TuneIn.

      We hope to have it solved soon. I apologize for the inconvenience.

      *******************************************

      Note: I’m quite hopeful that they are looking into this and will have a solution, especially since they responded so quickly.  If anyone else is experiencing this problem, please report it ASAP!  It would be nice to get it fixed :)

      Thanks!

      forum says i'm a member since 2011 but really since 2004/5 ish ZP100, ZP80, ZP120, S5 and still using CR100 daily. SAVE THE CR100!
      nyCecilia
      nyCeciliaAuthor
      Prominent Collaborator I
      June 23, 2021

      Today KQED is back to working!  Yay!  Hope it’s working for everybody :)

      forum says i'm a member since 2011 but really since 2004/5 ish ZP100, ZP80, ZP120, S5 and still using CR100 daily. SAVE THE CR100!
      Terms & ConditionsAccessibility statement