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Egeberg
Contributor I
June 23, 2021
Answered

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  • June 23, 2021
  • 1 reply
  • 262 views

When I try to enable automatic update on the app (iPhone), I receive the error message: 

“The email and password you entered did not match our records. Please try again.” I have tried to reset my password - same issue. 

Any suggestions? 

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Best answer by GuitarSuperstar

Try resetting the app under App Preferences and rebooting your phone and try logging in again.

1 reply

GuitarSuperstarAnswer
Lead Maestro
June 23, 2021

Try resetting the app under App Preferences and rebooting your phone and try logging in again.

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