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Answered

Trueplay not working on new iPhone SE

J

Hello, 

 

Ive recently bought the new iPhone SE and wanted to use the true play feature on my paired play 5s but I instantly get a network problem even though I’m connected to the same WiFi network as the speakers. I thought I’d try it on my iPad instead and it works perfectly fine, speakers tuned! I’ve triple checked all my settings, phone is updated, app is updated, WiFi network is correct. Has anyone else experienced this issue with the new iPhone SE or maybe even the iPhone 8 (as it’s pretty much the same phone). Everything else works on my iPhone SE: playing music, creating stereo pairs etc etc.

Best answer by ratty

Trueplay is not yet calibrated for the new iPhone SE.

https://support.sonos.com/s/article/3222

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22 replies

ratty
  • ratty
  • 31402 replies
  • Answer
  • May 23, 2020

Trueplay is not yet calibrated for the new iPhone SE.

https://support.sonos.com/s/article/3222

Jean C.
1 person likes this
  • Jean C.
    Jean C.
J
Forum|alt.badge.img+1
  • Jan Schreiber
  • Trending Lyricist I
  • 23 replies
  • June 8, 2020

Does anybody know when the update is coming? I hoped it is working with Sonos S2, but it isn‘t.

 

That was one of the reasons I bought the phone 😒

T
  • thomynb
  • Lyricist I
  • 1 reply
  • June 9, 2020

I have the same question regarding when Trueplay is available for 2020 iPhone SE.

Please if any of the staff could share any “insider” knowledge :)

Thanks.

 

V
  • Volly
  • Lyricist I
  • 1 reply
  • June 10, 2020

I have the same problem with the new iPhone SE and not being able to use Trueplay.  Sonos please help!!! 

P
  • pytrak
  • Contributor I
  • 2 replies
  • June 10, 2020

Just updated to S2 and thought that is the problem but It’s my phone! 
I have the same issue on SE

B
  • Bullyboy
  • Lyricist I
  • 1 reply
  • June 12, 2020

Any news when this I phone SE will be able too work with true play.

S
  • Stephen_69
  • Lyricist I
  • 2 replies
  • June 12, 2020

I can confirm, I tried the SE switched to iPhone 8 and voila Trueplay! A minor inconvenience however hopefully it will be fixed with iPhone SE... 

D
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  • Daddyfish
  • Contributor II
  • 9 replies
  • June 14, 2020

Exactly same issue for me.

Got a new iPhone SE a couple of weeks ago.

Tried to retune Trueplay but keep getting the message below - very frustrating!

 

E
  • eck91
  • Lyricist I
  • 1 reply
  • June 16, 2020

Yes!!!! Frustrating as it is I’m so glad I’m not the only one experiencing this. So has anyone heard when this feature will be available for the new S.E.? 

Jean C.
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  • Jean C.
  • Retired Sonos Staff
  • 1022 replies
  • June 26, 2020

Hello @eck91,

Welcome to the Sonos Community and thank you for reaching out with your question. 

While I don’t have an exact date for Trueplay support, it is in the works and should be available soon.   

Help others find useful content by clicking the like button and selecting the best answer to your question.
J
  • jklb14
  • Lyricist II
  • 3 replies
  • June 27, 2020

How will we know that the update is available??

Jean C.
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  • Jean C.
  • Retired Sonos Staff
  • 1022 replies
  • June 27, 2020

@jklb14,

You can keep an eye out in our Announcements forum for updates to this feature.  

Help others find useful content by clicking the like button and selecting the best answer to your question.
J
  • jklb14
  • Lyricist II
  • 3 replies
  • June 27, 2020

Is there any kind of time frame though? I have a new beam being installed tomorrow 

Jean C.
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  • Jean C.
  • Retired Sonos Staff
  • 1022 replies
  • June 27, 2020

@jklb14,

Not before tomorrow, unfortunately. 

I don’t have a time-frame for when this might be available. If you have an old phone or other compatible iOS device (or know someone who does) you should be able to complete the Trueplay tuning process from that controller.    

Help others find useful content by clicking the like button and selecting the best answer to your question.
J
  • jklb14
  • Lyricist II
  • 3 replies
  • June 27, 2020

Thank you!

Jean C.
1 person likes this
  • Jean C.
    Jean C.
T
  • tkeitt
  • Lyricist I
  • 2 replies
  • August 25, 2020

Perhaps you could explain WHY it does not work on the iphone se.

Z
  • Zbron
  • Contributor I
  • 4 replies
  • August 29, 2020

Any information on this topic ? This si inacceptable, even the FAQ does not talk about this issue with the iphone se 2020

A
  • Azurik
  • Lyricist II
  • 3 replies
  • September 12, 2020

Is there any progress? The iPhone as 2020 has been listed as coming soon for quite some time now. 
 

i appreciate Sonos has cut down on staff due to Covid, but making the se compatible, is a matter of minutes it takes to write the simple code 

M
  • mythaeus
  • Lyricist I
  • 1 reply
  • November 18, 2020

Just in case someone is looking at this post...looks like the iPhone SE (2020/Gen2) is now supported. A few days ago the “Coming soon” list included iPhone SE. Just saw that the list was updated (not yet supported):

Coming soon

  • iPad (8th generation)
  • iPad Air (4th generation)
  • iPhone 12
  • iPhone 12 mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max

https://support.sonos.com/s/article/3222?language=en_US

T
1 person likes this
  • T
    Tom0187
T
  • Tom0187
  • Lyricist I
  • 2 replies
  • December 3, 2020
mythaeus wrote:

Just in case someone is looking at this post...looks like the iPhone SE (2020/Gen2) is now supported. A few days ago the “Coming soon” list included iPhone SE. Just saw that the list was updated (not yet supported):

Coming soon

  • iPad (8th generation)
  • iPad Air (4th generation)
  • iPhone 12
  • iPhone 12 mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max

https://support.sonos.com/s/article/3222?language=en_US

 

Thanks for sharing - I’ve not found that link. Proud owner of Arc, One, Sub - but two devices on this list. ;) Will need to find a friend with an older device soon. :)

K
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  • Kampffechten
  • Lyricist III
  • 22 replies
  • December 7, 2020
Azurik wrote:

i appreciate Sonos has cut down on staff due to Covid, but making the se compatible, is a matter of minutes it takes to write the simple code 

 

Not quite.  The reason they haven’t spent “minutes [...] to write the simple code” is because they need to test and develop the calibration profile, that they then implement with the code.

 

A more valid question would be why haven’t they acquired the phone and done this testing.  Or, isn’t the sound recording pipeline (hardware, software) of the SE identical to the iPhone 8, such that the profile would be identical.

Bumper
  • Bumper
  • 1767 replies
  • December 7, 2020
Kampffechten wrote:
Azurik wrote:

 

 

A more valid question would be why haven’t they acquired the phone and done this testing.  Or, isn’t the sound recording pipeline (hardware, software) of the SE identical to the iPhone 8, such that the profile would be identical.

FYI the iPhone SE is supported now. 

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