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Resolved - TuneIn Radio: Unable to browse on Sonos - 07/28/17
Answered

When I click Tune In I get 'Unable to Browse Music' displayed - how do I solve this?

Sonos Version 7.3 Now Available

Sonos Version 7.3 Available Today We’re excited to bring new features and improvements to Sonos with version 7.3. Here are the main highlights: Help and Tips: There’s a new and improved help a...

Resolved - Login Problems on Community - July 8th 2017

Hey Everyone, Some users have notified us they are having troubles logging in here on the community. We’re currently looking into this and working to get a resolution ASAP. If you’re one of those u...

Now Available - Twitter and Facebook Support 24/7

Great news everyone! Starting today the Sonos Support team is now available online all the time. You can get help whenever you need it now. We’ve updated our contact links here. You can find us no...

Introducing PLAYBASE

Coming April 4th to home theaters - PLAYBASE. Standing at just 2.3 inches high, the PLAYBASE is packed with ten independently amplified, custom designed drivers – six midrange, three tweeters, and one...

Sonos Version 7.2 Now Available

We’re excited to bring out the newest software for Sonos. Version 7.2 is now available for all Sonos controllers! Sonos 7.2 brings support for the latest Sonos product, the PLAYBASE. Check out our...

Community Code of Conduct

Welcome everyone to the new community. We have a few guidelines we’d like you all to be familiar with, a code of conduct for posting on the community. Sonos employees are here to answer questions and...

Important Information for Audible Listeners

Update: In the fall of last year we discovered that an update was incompatible with the existing Audible integration on Sonos and made the decision to remove the service. We realize it’s frustrating n...

SONOS integrated with Echo / Alexa?
Question

Can you integrate an Echo / Alexa to your Sonos system so that when you command Alexa to play music, it goes through your Sonos system??

Privacy Update

I’ve received an email from Sonos regarding an update to their privacy policy ahead of new software and system updates next week. Alexa integration? I think so...

Importied playlist from iTunes is missing songs
Answered

I have a playlist in iTunes with 2464 songs on it. When I play the playlist in the Sonos app it only shows 1986 songs. This happens on both my iPhone6 and my Windows10 desktop computer. It appears...

BBC iPlayer when will Sonos provide radio service to UK

new update but no sign of BBC Music app link to Sonos

RESOLVED - TuneIn Radio: Unable to browse or play on Sonos - 03/23/17
Answered

Hello everyone, There is a temporary service outage affecting TuneIn on Sonos. You may have trouble browsing TuneIn radio or playing stations when attempting to use the service. We’re currently wor...

Sonos not allowing old versions to stay on old phones - iphone 4 not supported

obviously i have a iphone 4 .. sonos working well .. but now the sonos has decided that i am forced to buy a new phone to use the system i paid a fortune for .. it is totally unacceptable .. just let...

Pandora Stream Limit Change with Sonos 7.2 Update

In the recent release of Sonos version 7.2, users will find that Pandora stream limits have decreased. Before the update, the timeout period was capped at eight hours, meaning that after eight hours o...

Important policy of technical service of Sonos

It would be interesting to inform you of the policy they use if your equipment is damaged: if it is within two years of warranty they will change it for the existing model at that time. If it is withi...

Trueplay Tuning now available with iPhone 7 and 7 Plus

The testing on these devices microphones is now complete and as of now you can use the Sonos app on the iPhone 7 and iPhone 7 Plus to tune your Sonos players with Trueplay. You don't need to make any...

Control4 Integration with Sonos 7.0

On December 6th we released Sonos version 7.0 and added a new registration method for Sonos systems that enables the listener to play music from Spotify straight to Sonos. As a result of the changes,...

Recent Spam Attacks on the Community
Question

Our apologies everyone, the Community is currently under attack by a group of very dedicated spammers creating new accounts and posting about technical support. We’re working with our partners to pr...

Outage - Deezer on Sonos in UK on VirginMedia - April 26th, 2017 - Resolved

Hi everyone, the title says it all. There's an issue playing Deezer music on Sonos in the UK for people using the VirginMedia Internet Service Provider. It started up a couple days ago, and recentl...

New Play Commands with version 6.4

With Sonos version 6.4 there are some big changes to playing music on Sonos controllers. We’re making it even easier to put on music and have it keep playing. Here's some useful information for you ab...

Sonos Version 7.2 enters Public Beta

Sonos version 7.2 is now available for testing in Public Beta for Android, Mac and Windows PCs! If you’re using an iOS device, it will still be able to control your system but the device will have...

Resolved: Outage - Spotify Unable to Play Music - Oct 21st

There's been a wide scale attack on some Internet hosting services in the last day causing a number of issues around the world. Currently, Spotify on Sonos is having some trouble with playback and c...

Resolved - Spotify Playlist Issues - 1/23/17

There's currently some trouble with loading playlists from Spotify on Sonos and other devices. We're working with Spotify on the trouble and will let you know here when it's been resolved. For now, yo...

Amazon Web Services outage February 28th, 2017

Hi everyone, There's currently a server issue affecting Amazon Web Services. This is causing playback trouble with Amazon Music as well as some other web features on Sonos.com. You may receive erro...

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