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Sonos and community news.

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Sonos Version 7.3 Now Available

Sonos Version 7.3 Available Today We’re excited to bring new features and improvements to Sonos with version 7.3. Here are the main highlights: Help and Tips: There’s a new and improved help a...

Now Available - Twitter and Facebook Support 24/7

Great news everyone! Starting today the Sonos Support team is now available online all the time. You can get help whenever you need it now. We’ve updated our contact links here. You can find us no...

Introducing PLAYBASE

Coming April 4th to home theaters - PLAYBASE. Standing at just 2.3 inches high, the PLAYBASE is packed with ten independently amplified, custom designed drivers – six midrange, three tweeters, and one...

Sonos Version 7.2 Now Available

We’re excited to bring out the newest software for Sonos. Version 7.2 is now available for all Sonos controllers! Sonos 7.2 brings support for the latest Sonos product, the PLAYBASE. Check out our...

Community Code of Conduct

Welcome everyone to the new community. We have a few guidelines we’d like you all to be familiar with, a code of conduct for posting on the community. Sonos employees are here to answer questions and...

Important Information for Audible Listeners

Update: In the fall of last year we discovered that an update was incompatible with the existing Audible integration on Sonos and made the decision to remove the service. We realize it’s frustrating n...

Trueplay Tuning now available with iPhone 7 and 7 Plus

The testing on these devices microphones is now complete and as of now you can use the Sonos app on the iPhone 7 and iPhone 7 Plus to tune your Sonos players with Trueplay. You don't need to make any...

Control4 Integration with Sonos 7.0

On December 6th we released Sonos version 7.0 and added a new registration method for Sonos systems that enables the listener to play music from Spotify straight to Sonos. As a result of the changes,...

Recent Spam Attacks on the Community
Question

Our apologies everyone, the Community is currently under attack by a group of very dedicated spammers creating new accounts and posting about technical support. We’re working with our partners to pr...

Outage - Deezer on Sonos in UK on VirginMedia - April 26th, 2017 - Resolved

Hi everyone, the title says it all. There's an issue playing Deezer music on Sonos in the UK for people using the VirginMedia Internet Service Provider. It started up a couple days ago, and recentl...

RESOLVED - TuneIn Radio: Unable to browse or play on Sonos - 03/23/17
Answered

Hello everyone, There is a temporary service outage affecting TuneIn on Sonos. You may have trouble browsing TuneIn radio or playing stations when attempting to use the service. We’re currently wor...

Pandora Stream Limit Change with Sonos 7.2 Update

In the recent release of Sonos version 7.2, users will find that Pandora stream limits have decreased. Before the update, the timeout period was capped at eight hours, meaning that after eight hours o...

New Play Commands with version 6.4

With Sonos version 6.4 there are some big changes to playing music on Sonos controllers. We’re making it even easier to put on music and have it keep playing. Here's some useful information for you ab...

Sonos Version 7.2 enters Public Beta

Sonos version 7.2 is now available for testing in Public Beta for Android, Mac and Windows PCs! If you’re using an iOS device, it will still be able to control your system but the device will have...

Resolved: Outage - Spotify Unable to Play Music - Oct 21st

There's been a wide scale attack on some Internet hosting services in the last day causing a number of issues around the world. Currently, Spotify on Sonos is having some trouble with playback and c...

Resolved - Spotify Playlist Issues - 1/23/17

There's currently some trouble with loading playlists from Spotify on Sonos and other devices. We're working with Spotify on the trouble and will let you know here when it's been resolved. For now, yo...

Amazon Web Services outage February 28th, 2017

Hi everyone, There's currently a server issue affecting Amazon Web Services. This is causing playback trouble with Amazon Music as well as some other web features on Sonos.com. You may receive erro...

Sonos version 7.1 is now available

We’re happy to announce that Sonos version 7.1 is now available. This version is adding some great quality of life improvements to Sonos. First off, Sonos Android controllers now have support for Goog...

Spotify Connect Outage: 12/6/16- RESOLVED

Hi everyone, We're working with Spotify to resolve an outage affecting direct control of Sonos through the Spotify app. This is causing connection errors when the Spotify app tries to connect to Sono...

Sonos Version 7.0 with Spotify Connect and Trueplay for Home Theater Now Available

Exciting news everyone, Sonos version 7.0 is now available. Update now to enjoy Spotify Connect, Trueplay for Home Theater, and more. Sonos version 7.0 delivers one of the longest running request...

COMPLETED: Planned Spotify Connect Service Maintenance - 16/01/17 1 p.m. CET

To ensure the quality of the Spotify music service, Spotify will perform maintenance Monday the 16th of January at 1 p.m. CET for approximately 60 minutes. The impact during the maintenance should be...

Resolved: Problems with Spotify on Sonos 8th June 2016

Earlier today, Sonos controllers started showing errors when playing, browsing and adding new accounts on Spotify. Our engineering team is working with Spotify to fix it as quickly as possible. If y...

Resolved: Problems with Sonos Alarms for 12/31/16 - Updates Inside
Answered

As of this morning, there is currently an issue with Sonos alarms unable to be turned off. We're working on getting this resolved, but for now, any alarm scheduled to include Saturday the 31st will st...

Amazon Music Enhancements are here - Search Improvements and New Account Types

Great news everyone, there are some big improvements coming to Amazon Music on Sonos. Amazon is now offering a new tier of account service too which you can read about here. The new tier, Unlimited, i...

Resolved - Pandora Minor Outage- 70's Christmas Radio & 80's Christmas Radio stations (12/24/16)

Hello Everyone, Pandora on Sonos is currently experiencing a system-wide issue where clients are having issues streaming 70's Christmas Radio and 80's Christmas Radio stations. We're currently wor...

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