After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
Sonos App controls no longer appear on your lock screen
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Lockscreen controls are a must and moreover, useful for every user. This is lost to make way for an Apple specific function, which a lot of users don’t have any need for and above all is only available for users running the most current Sonos hardware. More ironically even, it is lost for the likes of AirPlay, a streaming technique which flaws actually brought a whole lot of customers to Sonos in the first place.
The official Sonos “fix” to switch AirPlay completely off in order to regain the lockscreen controls functionality is plainly absurd. It not only kills the very intent of the update, but even aggravates loss of overall functionality in the quite likely case you have an AppleTV running for video.
Properly fix this ASAP Sonos
The very least that could be done is creating a switch in the Sonos app to toggle AirPlay functionality and thereby giving users at least a choice of switching between lockscreen controls and AirPlay functionality!
iOS does not natively provide a way to control devices on your home network from the lock screen in iOS, the controls are only available for audio being played on the device itself. The Sonos implementation of lock screen controls was built in a way that's no longer viable and with the launch of AirPlay 2 on Sonos, we made the decision to remove the functionality in households that use AirPlay.
I know that you'd love to see this brought back, and if turning off AirPlay on the non-Sonos devices in your home isn't an option, I understand that it's frustrating to lose the feature. I'll make sure to share what you're saying with the team.
Please remember to stay friendly with each other.
I have an Apple TV which uses AirPlay so I have no desire to disable AirPlay, but I do want to restore the full functionality of using my Sonos prior to upgrading to 9.0
Sonos have managed to reduce the functionality and usability of the product, effectively changing how it works and providing no improvement. It’s extremely frustrating and disappointing
I'd extremely keen to know how I restore this functionality? How do I formally complain to Sonos?
So mad right now!
Most of us likely bought Sonos for it's native multi-room audio capabilities. AirPlay has it's uses, but is significantly inferior to the native Sonos solution as it requires your device to be constantly connected and sending audio. Sonos is both the sender and player. It doesn't drain my iPhone battery. It just works beautifully.
In addition, their solution of disabling Airplay isn't viable for anyone who has a Yamaha receiver (maybe other brands too), because Yamaha provides no way to disable AirPlay. You have to unplug it from your network, or segment it off on a separate VLAN that blocks AirPlay.
They succeeded in releasing something that made my experience with their product worse, and the only way to fix it is to make my experience with products they have nothing to do with worse. I think the only way to formally complain is submit a support request, which I did yesterday.
Now, everyone is up in arms and Sonos basically says “it’s unfortunate” but insinuates “screw all of you.”
I, for one, would gladly revert back to the previous SONOS app build if I could, especially considering that I do not own any AirPlay 2 capable SONOS devices nor, due to the investment already, do I plan to purchase any to replace my current SONOS speakers.
ANY feedback from a SONOS REPRESENTATIVE would be greatly appreciated.
Sonos does not care about their customers.
This is crucial functionality to me. I used to pay my cable company a few dollars extra each month during the nineties, in order to rent a “DMX DJ Remote”, a clunky, heavy remote control with an LCD display that would show me this information about tracks playing on the digital music service I subscribed to.
And now it has gone away, and my expensive investment in Sonos equipment, supposed to be full-featured, is suddenly unusable. I can’t turn off my AirPlay devices, because I use them for streaming video.
I need Sonos to work the way it used to. It doesn’t ever need to interact with AirPlay, I use it for different things. But I need to be able to see what is playing at a glance on my watch, and control it there and on my lock screen.
This was really disappointing. Removing this function was a move in wrong direction. Hope you are able to get it back as soon as possible.
Is there an easy way to do this?
Unfortunately not, I was lucky to have an old version (12.5.5 ~ 12.6.3) of iTunes installed on my computer, back when the App Store was still available on the iTunes platform, and you could back up your apps to the computer.
I had 8.6 backed up there. Deleted version 9.0 and dragged and dropped 8.6 while my phone was connected.
I suppose I'll wait here until Sonos fixes this.
There are so many reasons why this is an issue, but essentially it comes down to the update removing an essential feature which most users would use multiple times daily, in order to introduce a new feature to a small number of users that would benefit them in only a very specific use case.
I am unable to switch off AirPlay functionality on my other devices, my AV Receiver needs to be on in order to amplify my Sonos connect. The AirPlay functionality is built into that device and cannot be disabled.
This definitely needs to be resolved ASAP, because the current scenario is unworkable and frankly unacceptable. My Sonos has effectively been broken by the update, as it no longer functions in the way it did when I bought it.
And Yes - I am using AirPlay (Not AirPlay 2) for multiple purposes in the household - and a wast amount of other people are as well.
I am used to be able to turn down volume within a few seconds (when the phone ring or someone is at the door), this is no longer possible.
You (Sonos) has changed an elegant sophisticated integrated music system into some neerdy gadget that totally lacks the instant, convenient usefullness. You are scaring your own customers away.
With AirPlay, the only person who can do that is the one who started streaming it from their device. Why would Sonos choose to hobble the great functionality they built over the years to cater to a niche Apple-only use case?
A quick look through the Apple developer docs show it is possible to enable/disable AirPlay support. Heck, Sonos suggested we do this for our 3rd party apps. If 3rd parties can do it, why can't Sonos? This would solve this mess and provide users a choice for how they want to engage with their Sonos system.
This thread has 3500 views as this time. I'm sure there are many more users besides the posters that feel the same as we do.
Please fix this Sonos.
In the meantime and for those like me that found the original Sonos warning about losing lock screen controls and how to reinstate them unhelpful "refer to your equipment manufacturer" - here's what you need to do to to get the lock screen controls back if you have one or more AppleTVs on your network (which I suspect is the only Airplay device most people have):
On the AppleTV menu, go to Settings> Airplay> Airplay (toggle to "Off").
Do this on all AppleTVs on your network.
Restart the Sonos app on your phone (just kill and relaunch worked for my, there was no need to go into Sonos settings> Advanced Settings> Restart Controller as others have suggested).
Hey presto - Lockscreen controls are back!
Sonos/Apple - please fix the underlying problem though...