Components and Architectural

I have a Sonos one and recently when I play BBC Sounds or Spotify on my iPhone 12 pro  (ios 14.4.2) and try to stream via airplay to the Sonos is get a message saying it can not connect. When I go into the Sonos app it’s says “unable to connect..)I’ve tried all the standard fixes … switching off and on. Switching the router off and on and resetting the Sonos. Any ideas? 

I seem to be having trouble with mu Sonos amp in that the sound quality is aweful. I have tried numerous speaker setups including Tannoy floor standing speakers, kef wall mounted speakers and most recently harmen kardon speakers, all setups with and without subwoofer. I have also hooked up the speakers to other amps and finding a huge increase in quality using different amps. The sound from the sonos amp always seems to sound underwattery, thats the best way I cam describe it but its missing clarity in Bass and Mid. This is particularly noticable when I have started using it for my TV audio, and the result is it is very hard to understand speech. Can anyone help/advise? All the sonos ones, and sonos move in the house sound great so im at a loss with the amp, especially when using high quality speakers. Thanks, Lewis

Hi,is anyone else getting an access denied when trying to listen to any music application. At first it was only doing it to Sonos radio and now Apple Music and Pandora are giving me the same error. I verify verify the app is updated and so is my system.  Someone else suggested to reauthorize the music apps and it worked. 

Hi all I have an existing Sonos system and the S2 app installed on my iPhone.  For various reasons, I have reset the app on my iPhone, deleted it, reinstalled it and tried to reconnect to my existing system. The whole process seems to have gone fine, and I now have my S2 app reconnected to the existing Sonos system.  The odd thing is that on completing the reconnection, I got the message, “This feature is not available in store mode”.  No further messages or issues.  Is this just a bug, or is there an underlying issue for me to look at?Thanks   

Every so often, my Sonos is unable to connect to bluetooth on any device it was previously paired with. I’ve tried to forget the connection to the Sonos Move and re-pair, but when I hold the button on the back to enter pairing mode, it turns blinking blue without the chime noise and I’m unable to recognize it through any device. All other aspects of the device seem to be working properly except this one. The solution before has been to factory reset, but I would prefer to not reset my device every few months for this reason.

I had problems connecting the Sonos app on MacOS to my Sonos system. Whatever I tried the “Not connected” message appeared. I’ve tried all tips in both the error dialog and the forum as well. Even a very long telephone support session didn’t help and can’t solve the issue.This closed topic gave me the right direction to search for. It seems the kernel extension “cpfw” has configured routing in a way that filtered out the UPnP responses to the SSDP requests sent by the Sonos app to discover the speakers. The solution was to uninstall it by invoking sudo "/Library/Application Support/Checkpoint/Endpoint Security/uninstall"Fortunately I do not need this VPN at the moment. 

So I was having a nightmare with the sonos app after adding Roam. Literally zero speakers showing up - no playbar, Play 1’s or Roam.  Did all the usual - unplugged/replugged in speakers, switched router off and on, etc. Nothing worked. However, noticed my wife was having no issues - exact same model of phone and version of the app.  this led me to my own device so I went into the setting and did a reset on the network settings, rejoined the WiFi network and now everything is as it should be.  thought it useful to share as its good when these rabbit holes actually have a simple fix!

I bought a Sonos Port specifically to go with a new Denon DP-300F turntable so I could play vinyl through my Play 1 speakers.  I’m taking advantage of the turntable’s built in pre-amp.  The sound is total garbage; tinny, weak and staticky.  I’ve changed the pre-amp setting on the turntable just to be sure I have it in the right position.  The other setting produces no sound at all through the Sonos system.  The speakers sound great playing music streaming services.  It is just the Port with the turntable that sounds terrible.  Any suggestions to improve this?

I have since day 1 issue when playing flac Hifi music (Tidal, Deezer, flac files on my phone).I have 2x sonos five, 2x sonos one.The issue is EXTREME unsync music and rooms drops every single times when i select new music or if i forward and backward the musicI tried tons and tons of things that do not solve the issue at all.The only solution i found is to plug every sonos speakers on ethernet cable OR  use MAXIMUM 2 speakers AT same time. If i play with more than 2 speakers, the issue come back again without ETHERNET cables.These are the things that i tried yet.-Try with SONOS Boost device enabled.-Try with sonos boost and 1 wired speakers.-Try with sonos boost and 2  wired speakers.-Try without sonos boost with 2 wired speakers.-Try to move sonos boost closer to my room, and farther.-Try to move speakers anothers places.-Try to change the router for a brand new one, with satellite lastest 6TH generation.-Change IP adress.-Tried all available routers channels into sonos app.-Tried all

Why can I not see the playlists I have created on my PC on my Android phone?

I experiment audio delay with my sonos five speakers when watching tv, even with 75ms enabled in settings (the minimum). My audio cable is AUX 3.5mmI know that because when i turn on my tv sound, they are not sync at all. I also know that sonos cannot reduce lower than 75ms buffer size to avoid dropouts.So if i connect every speakers on ethernet cables it should not create any dropouts even at 1ms… So the big question is: Why sonos do not offer the choice to the custumer to choose what buffer we want to. If i wire everythings on ethernet cable that will be useless BECAUSE the only option will remains 75ms anyway?? So it will not improve at all even on ethernet cables...

My Connect is hardwired into my router, yet is very flaky: it cuts out and takes a long time to start playing after other devices are going strong. It seems to work fine when ungrouped and playing on its own, but this is not a tenable solution.  I am happy to upgrade the device if its age is the problem.  My mesh WiFi is amazing. Is Sonos using its own WiFi network because the Connect is plugged into the router? My 10 Sonos devices are spread out over a considerable space (big house). Please help! Thanks…...

Have not had any issues with my Sonos for a good couple of years, and not made any changes bar a BT router 4 months ago. I have a play 3 linked to router, a play bar downstairs and 4x Sonos 1s dotted about the house. About a week ago my wife couldn’t see any rooms when opening the app on her iPad or iPhone, nor on her desktop app. I could see the system on my iPhone app and on my desktop app but not my iPad. After unplugging the whole system and replugging back in I was able to make the system viewable on all devices, and put it down to maybe a dodgy update overnight.  Today the same issue happened with my wife’s iPhone & iPad but not her desktop. I could see the system with my iPhone, and desktop but not my iPad. I tried running through the reconnect route in the app on the iPad but it always failed when it tried to connect to the Sonos WiFi. I tried this with both the Play 3 and the Playbar. Eventually I restarted the router which seemed to fix it, but later this evening my wife

Hello all,I’ve had Sonos for a couple of months now and have been very happy.  I started off with three Gen2s and a 5.  Everything worked great.  I recently purchases three Gen 1 SLs and noticed pretty quickly after there have been a lot of issues with speakers cutting in and out for various groups.  Once I unplugged the old speakers the system is back up and running with zero issues.  I did some research online but wanted to see if anyone ran into issues with integrating older speakers with the newer generations?  Appreciate any assistance!

I been with you for 20 years and you have wiped the whole good image of your company out with one update.I done as you said to put my products to factory settings that had been upgraded to S2 so i could use them back on S1.Now your S1 add product is in light grey.When i click on to re add my products it asks me to update again.You seriously are killing your loyal customers as i am now looking to completely change to other easily usable systems.I just wont be updating anything of yours at all .Talk about short sighted..Lets see the snowflakes work this one out!

Ever since the new upgrade when I shuffle on this mobile device everything is fine initially but after a couple of songs the queue changes and freezes. Sometimes the music plays without the now playing updating. Eventually I need to relaunch the shuffle.  Any idea what is going on? 

I have a Playbar and One that are paired together. However, from time-to-time, the Playbar will just stop playing music (even when it says it’s on and paired with the One) while the One works fine perfectly fine. I know the Playbar is a Gen 1 and One is a Gen 2, but I’m not sure why the Playbar would just stop playing music.  Sometimes the Playbar will be on and recognized on the Sonos app, but it just won’t play music from the get go. Other times the Playbar won’t even be recognized when I turn music on. When either of these issues pop up, I have to unplug the Playbar and plug it back in for it to start working.  Anyone else experiencing these issues?

i keep getting error code 800 on my new roam.  says check network connection -  how ?  i go to network under settings and it asked me to sign in everytime.  I sign in and then it just pops up the setup problem screen again.  So frustrating.  This ain’t an Alexa setup for sure.

HI AllI have just used the upgrade programme to replace my ZP100 and Connect:AMP with a Port and an Amp.I thought I had to return the old kit and then realised that actually I didn’t. So I thought I’d use the old Connect:AMP in my office, standalone, using S1.So I reset it and got an old iPhone 7 with S1 installed on it.  Now I can go through the setup of a new system just fine. The Connect:AMP appears as the only device. However, it doesn’t show any sources of music.  So I see in the system settings that it needs an update.But the update fails with an 1101 error.Steps that I’ve tried to resolve this are as follows (all result in the same failure):Connect via ethernetRestart the Connect:AMPReset the Connect:AMPReboot the routerReboot the controllerMove closer to the routerUse a different controller (a different iPhone 7)Tried tech Support, but on agents were available.Any ideas ?Thanks in advance !

Recently noticed system kept falling out. Shows no system on controller. Added BOOST hoping to help. No change. 

I have a Play:5 that stopped working so I did a factory reset.  I can get through the setup process (connecting to Play:5 wifi, finalizing setup). At the end of the process the app says that the speaker was added but may not show up under system.  And something like: Unplug speaker and plug back in to finalize setup under system tab. However, unplugging it does nothing and the speaker is still unavailable.

I’ve communicated several times with Sonos CS, email and phone.   I’ve been told multiple times I’d see a notice from my logistics provider with the shipping label for both my RMAs - Still Nothing!  I’m beginning to think I’m being worn down so I just go away.  Anyone else having this issue?  

IT’S IMPOSSIBLE TO SPEAK WITH THE SUPPORT SONOS OR SOMEONE WHO HELP ME, PLEASE I NEED URGENTLY HELPI BOUGHT A SONOS ARC ON NOVEMBER 2020 VIA WEB, ON FEBRUARY OF 2021 SONOS SEND IT TO ME, 3 MONTHS LATER... I ALREADY BOUGHT A SONOS ARC, AND AFTER A DIFFICULT WAY TO CONTACT SONOS SUPPORT I RETURNED THE PRODUCT AS AN EMAIL REQUESTS OF SONOS.I HAVE ANOTHER MAIL CONFIRMING THE MONEY WILL BE BACK IN MY ACCOUNT IN 15 DAYS. AFTER 45 DAYS I STILL DOESNT HAVE NOTICE OF NO ONE AND MY MONEY ITS NOT BACK, I WRITE E-MAILS TO SUPPORT PAGE AND I HAVE NO ANSWER. PLEASE I NEED SOMEONE TO CONTACT IN SPAIN AND SOLVE THE PROBLEM 

Songs are cutting off consistently. This has become very annoying to use. Seems like Sonos is becoming an expensive piece of furniture living in my room now. Can someone please help? Here is a diagnostic report 1411209521. RegardsSantosh 

I have two sonos play 5 Gen:1. I try to do the hard reset. White light flashes continuously. Impossible to do the Hard Reset. I need some Help.Thanks you and have nice day. PS: Sorry for my english, i’m french people