Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,882 Topics
  • 21,919 Replies

3882 Topics

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MichaelCibula
asked in Components and Architectural

Audio dropouts with all Gen 2/3 vs mix including Gen 1.

I’ve often had issues with audio dropouts where some speakers keep playing and others go silent for awhile. I know there are a lot of possible solves, but one question I’ve been wondering is if my older Play 1s might be the issue. I have a mix of speakers including Play 1, One, Arc, Move, Sub (Gen 2), and a Boost. I’ve wondered if upgrading the Play 1s to either a One (or SL) might improve reliability. Curious if others have noticed any material differences. Thx!8.5.1

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Simon B
2 years ago
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shezContributor I
asked in Components and Architectural

Sonos not working after apple update

Following Apple update Sonos no longer working...sound now intermittent

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Annazel S
2 years ago
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rbrownAvid Contributor II
asked in Components and Architectural

Intermittent distortion.

Diagnostic : 1462913809Randomly I get a sound like radio with no signal, white noise, loud for a second or so, happens with YouTube Music and Amazon Music, so I don’t think it’s service related.I saw something about possible wifi issues, but that seems to be the blame for everything, surely it should be buffering, and this has only started happening recently.

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Simon B
2 years ago
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mlabadanContributor I
asked in Components and Architectural

Sonos AMP crackling sound.

Hi we have multiple sonos products in our system.Been using Sonos Amp for most part of the year. Several weeks ago it started having crackling sound while watching TV on all apps.Sonos System still on S1. Sonos Amp wired thru ethernet and hooked to an LG C8 oled via hdmi arc and paired with a Sonos SUB v2.  Tried setting the sound output to both PCM and AUTO still the crackling remains.Happens every now and then but now getting more frequently. Sounds ok when I switch back to TV audio output using the built in speakers but when i switch back to the AMP via hdmi arc the crackling resumes. Playing music thru sonos using spotify and tidal no issues. All firmware both on TV and SONOS are updated.Will updating to SONOS S2 solve this? but i really do not want to update as I have a mix of new and legacy devices.I know the crackling issue here on the forums are a plenty but been a SONOS user for almost a decade and this is our first time with this issue. Yeah its been a frustrating experience

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Simon B
2 years ago
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rweiner
asked in Components and Architectural

Sonos Radio and CR200

Does Sonos Radio work with a CR200? Mine just says “unable to browse music.” Sonos Radio works fine on my phone, iPad, and desktop.

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C
2 years ago
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Lindsey ilicContributor I
asked in Components and Architectural

audio actions in routines are currently not supported on this device

I have an echo Dot and Sonos one, I also have some smart home items. I'm creating routines in Alexa and get the prompt Sonos one "audio actions in routines are currently not supported on this device" although it them proceeds to complete the audio action… What do I need to do to keep the audio action but stop the stupid message !

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Smilja
2 years ago
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Phil JohnsonContributor I
asked in Components and Architectural

Sonos 'losing sight' of Plex

Most of the time my Sonos Connect delivers Plex music content to my AV system perfectly however, periodically, even whilst playing Plex content, it simply stops and repostd that the content can no longer be found.I have tried many things to sort this - rebooting the Connect, restarting the app, checking that Plex is still running OK (which it always is) and re-authorizing the Plex server to Sonos. Sometimes I thing the re-authorization works, but not always.It is most infuriating as it seems to always fail just when we have visitors etc.

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B
2 years ago
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McswiggenTrending Lyricist I
asked in Components and Architectural

Unable to connect - aghhhhhhh

Diagnostic 147347860EVERY TIME I want to play music I have to got to the living room; switch the plug on and off on the Playbar ( also added unplugging & plugging in the Ethernet too which I feel has slightly better success rate when combined with the switch on and off!).Tried everything I feel; firmware, I’ve taken the switch I had out my network; I’ve removed my second router from network; I’ve made sure 2g and 5g are same name; reset the virgin WiFi hub fully, made sure no guest network enabled… still every time… such an pain to listen to music; thought Sonos was supposed to be easy, clearly I’m not the only one with these issues, as seems a frequent topic but think I’ve tried the suggested solutions. I don’t have any issues with anything else connected in the house and have 250Mbs connection. 

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M
2 years ago
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AritenauerContributor I
asked in Components and Architectural

Sonos stops playing the middle of the night

I steam a white noise loop at night to help me sleep. However, it stops several time in the middle of the night.I use two methods. I tell Alexa to “play brown noise”. This stops several times at night. I do the same thing in my kids room (which is just an echo dot no Sonos), and it will play nonstop for days if I don't stop it. The second method is playing a track from Spotify. This method will stop once per night. All of this is a fairly new occurrence within the  last few months. My setup is Sonos Play:1 stereo pair connected with Ethernet through a switch individually and linked to an original Amazon echo. The Ethernet is new as of last night, we used to run on wifi, but I'm seeing the same issues persist, regardless of connection.

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A
2 years ago
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David BatchelorAvid Contributor I
posted in Components and Architectural

Ask Alexa to play music twice via Spotify

Whenever I ask Alexa to play music from Spotify she always says “now playing...” however there’s then silence. If I then repeat my request she says the same thing but the music does actually start playing - is there a fix?

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Rascal23
2 years ago
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JgeibigContributor I
asked in Components and Architectural

802.11 AC compatibility with new Sonos Speakers (2020)

My current router is currently listed as one that Sonos has a compatibility issue, so I am looking to buy a new router.  However, I am unclear is the new speakers released earlier in 2020 are compatible with 802.11 ac routers.  All of the discussions on the community are dated a few years ago now and do not apply to the new speakers.  A duel band router would have a 2.4 GHZ band, and i read they are backwards compatible but I want to confirm before buying. Does anyone know?

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Stanley_4
2 years ago
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dangrsmindContributor I
asked in Components and Architectural

SoundCloud go playlists not loading

After a recent update, Soundcloud playlists stopped loading. I can see the playlist, but when I click on it it’s empty. However visiting Soundcloud, the playlist is not empty. This my main use of Sonos so it’s a big problem for me. Spotify still works.Example: https://soundcloud.com/toots-the-maytals/sets/got-to-be-tough contains tracks but they don’t load on Sonos

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Rowena B.
2 years ago
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pjf749Contributor I
asked in Components and Architectural

Playbar optical input poor quality sound

The sound output on some channels keeps dropping/poor quality - Sky main event on BT sport is the worst!. The cable no longer held in sonos playbar firmly. Changing cable makes no difference. Is this a known fault ? Seems that the physical input has failed. Works on wifi ok.   

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Simon B
2 years ago
gearHunter
gearHunterContributor I
asked in Components and Architectural

System reset, can no longer add Apple Music

My Sonos system was connected via Ethernet through my Playbar. I’ve moved my internet to a different room, meaning Sonos is now connected through a Play One. I couldn’t get the system to work and opted to factory reset all speakers. Since going through the factory reset process, I can no longer add Apple Music to my system. Each time I try, the Sonos app transfers me to Apple Music where I select, “Already a member” at which point I’m asked for my password. I am then presented with a pop up window saying, “We’ve run into a problem. Try again.”Here’s a diagnostic: 593911634Thanks in advance, to all that chip in. 

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gearHunter
2 years ago
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Jbrew1234Contributor II
asked in Components and Architectural

constantly cuts out while using TV music or YouTube

Diagnostic #2021553568when it works well, it’s great, but listening to music from a tv source or YouTube makes all other speakers besides playbar and 1s in family room cut out. It is so annoying, I run around turning off WiFi on all other things in the house but it changes nothing, please help.i also have a boost, which does absolutely nothing.

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J
2 years ago
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N15663Trending Lyricist I
asked in Components and Architectural

Issues with 12.1?

Ive had really horrible performance on the latest updates. Song titles don’t update, grouping/volume doesn’t update or is very slow, etc. I rebooted the network per a support sessions with Sonia and rebooted my units and reinstalled the app today. Any ideas?

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Annazel S
2 years ago
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jaimepabonContributor I
asked in Components and Architectural

can't connect to SiriusXM

able to connect to all other services. SiriusXM says, “no selections are available, or unable to browse music

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Rowena B.
2 years ago
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garysladeContributor I
asked in Components and Architectural

Authorising with Apple Music

I recently changed my Apple ID and subsequently lost my Apple Music service connection. Since then I have tried my new password to no avail and have removed and reinstalled Apple Music. When  authorising I get an error when it switches to apple music to authenticate saying “we’ve run into a problem. Try agin”. Anyone have any ideas. My subscription is up to date just the change in password caused the problem. 

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Rowena B.
2 years ago
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valentindecuContributor I
asked in Components and Architectural

Issues adding YT Music songs to Sonos queue.

Does anyone else have issues adding YouTube Music songs to the queue? I own an IKEA Sonos symfonisk and it worked just fine until today when it just won't let me play any songs from my YouTube music account. Every other service I use works fine, my YouTube account is fine and the subscription is active. I have tried reseting the app and the speaker, nothing. Any ideas? 

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Simon B
2 years ago
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Yuchen2020Contributor II
asked in Components and Architectural

S1 app on iPhone not showing my Sonos devices

Hi all, s1 app on my son’s iphone not showing our sonos devices In the house WHILE all devices show on my S1 app on my iPhone without a problem. I even signed my son into my Sonos account 

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Y
2 years ago
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n1987Contributor I
asked in Components and Architectural

Sonos speaker not showing

This is starting to get a bit tedious, especially for a 400,- costing device I just expect it to work. I have the Sonos Move now for almost two weeks. I have connected Youtube Music as a service but I can only choose what to play in the Sonos App, in the Youtube music app the speaker simply does not show.Now for Spotify it works, in the beginning in the browser ánd the app. Now, only on the app and maybe that is a Spotify thing, I am not sure but this is getting tedious. Yes, all devices are connected to the same WiFi network, the services are authorized and work from the Sonos app. Also, the Sonos app is able to connect to the speaker so no connection issues there. Anything I can do? I bought it so that I can play from different apps and devices (computers) across my home.

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Rowena B.
2 years ago
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AllanH2814Contributor I
asked in Components and Architectural

Sonos One with Alexa Plus Echo Dot

I have a Sonos One with Alexa along with an Echo Dot but the two wont operate together. To give an example if I ask Sonos One to play music in the kitchen it will do it but if I ask the Echo Dot to play music in kitchen it tries to do it but tells me the speaker is Offline - and it’s the same will all of the other speakers. So Sonos One and Alexa do not act as one.As far as I can tell they are linked in Alexa. I’d be grateful for any help in sorting this. Thanks Allan

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Annazel S
2 years ago
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Tarik_1982Contributor I
asked in Components and Architectural

Sonos Move keep Offline.

I have an extensive Sonos system at home, including 1 Sonos Move. The system works fine, I’m using Smartthings Mesh network and also wired sonos products.Since couple of weeks, Sonos Move is showing offline, and I’ve tried all the troubleshooting solutions provided in the support sections, including: Reset, all system reboot, router and mesh reboot, tried even the whole house electricity shutdown… Still the Sonos Move won’t work.Meanwhile 3x Arc+Sub+Surrounds, 1 amp, 2x Sonos Five are all working fine.I’ve noticed that the Sonos Move won’t switch even to bluetooth after reset.I’m getting really pissed and angry by this issue.Any serious and working solution to solve this issue? Regards

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Paul A
2 years ago
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ZAAContributor I
asked in Components and Architectural

Sonos Arc/LG CX — audio drop.

Hi All,   I have a Sonos Arc and an LG CX. Periodically, the audio (connected via eARC) drops out when we watch Netflix, Prime, Disney+, etc. The connection eventually comes back after a while (or after we move backward in the video we’re watching for long enough). When the disconnects happen, the Sonos app indicates the bar has no audio signal. Oddly, when the audio disconnects, it generally comes back if I let Netflix auto play one of its preview/trailers (this is regardless of whether the audio cut out when we were watching something on Netflix or not). Any thoughts appreciated. Am I right to think the issue is likely with the TV (accessing everything through the TV’s apps; no Fire stick or Apple TV, etc.)? And could this be due to an internet connection issue (though I see speedtest results of 150-250 Mbps, so I’m assuming not)?   Thanks!

3
H
2 years ago
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kish8675309Contributor I
asked in Components and Architectural

Connect:Amp - Mesh Wifi - Sonos App connects to wrong node and will not see Connect:Amp

I have several Connect:Amp(s) wired via Ethernet directly into my Calix Fiber mesh router. This mesh router also is broadcasting a wifi 6 signal as 1 of 2 mesh access points. The other 1 AP is upstairs. They are both using the same SSID.From the router, all of my Connect:Amp(s) are on the network with a white LED light showing. If I can get my cellphone using the Sonus S1 app to connect to the main router wifi signal, it can see the Connect:Amp(s). When I walk upstairs and the Sonus S1 app seamlessly connects to the other mesh node and voila, the Sonus S1 app no longer sees my Sonus system and i have to follow the threads to reconnect after a router change.Besides downgrading to a non-mesh WiFi; using separate access points with separate SSIDs, what can I do?TIA

4
Annazel S
2 years ago

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