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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 27,947 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5035 Topics
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SThanContributor I
asked in Components and Architectural
Connect:AMP Line In audio not working

I have 4 Connect:AMPs and 1 Connect (Gen2). Two of the Connect AMPs have Line-In connections from TVs - Kitchen and Bedroom. The set up was done two years ago, and has been working well until recently. Now, if I select Line-In on the app, it indicates active audio (wavy thing), however there’s no sound from the speakers. I tried both the line-ins separately on the respective rooms’ Connect AMPs and also on Connect AMPs in other rooms - no use. However, all play streaming music (from local PC) and internet radio stations well. Only problem is with Line-In on both the AMPs. Any help would be greatly appreciated.  (submitted diagnostics - 44375962).

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Mus!cManContributor I
asked in Components and Architectural
Speaker is “hidden”

I have two Sonos 1 speakers and one says it is “hidden.” I’ve completed the steps in the previous community thread and it still won’t come out of hiding. 

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controlav
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ClarebearContributor I
asked in Components and Architectural
Sonos Offline

The app Says my sonos one is offline when trying to connect with other device, have tried turning on and off any suggestions please

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Ken_Griffiths
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Avi13Contributor I
asked in Components and Architectural
sonos playbar not playing tv sound

Hi, My playbar isnt producing any sound via the optic cable from tv. I tried changing the cable but still no luck. My tv is a toshiba 2016. On the app it shows the tv but no sound. I tried turning the speakers off for the tv but still no luck. I dont know if this is a software or hardware issue as music directly from the app is playing completely fine. please help.

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Cheffo21Contributor I
asked in Components and Architectural
Airplay issues

Anyone else having problems connecting directly through airplay now. I was ok until last week. But now I only be able to play through the Sonos app rather than through music - airplay on my phone?

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AjTrek1
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BPMJContributor I
posted in Components and Architectural
Network Storm

Hi there. We have been using Sonos for well over 10 years. We had an issue a while back, but it only occurred when we ethernet plug in additional Sonos Connect units (the older ones, not for S2). We currently have one Sonos Connect ethernet plugged in and it is fine; no issues. We have a total of 3 with the other 2 connected wirelessly. A while back I decided to try to plug in one of the other Connect units from one room and it immediately created a network storm. I just unplugged it and went back to wireless and all was fine. Fast forward to today and I tried the other Connect in a different room...same result...network storm. No issue with other devices plugged in (PC, laptops, printers, etc.). Why is this storm occurring with the other 2 Connect units and NOT with the one that was originally used to make the system years ago (it was the only unit at the time)? Again, the ONLY TIME the network storm occurs is when we try to plug in either of the other Connect units. Network connectio

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Ebcobra93Contributor I
asked in Components and Architectural
Trouble with speakers showing up in app

Hello, I have an Arc, two One SLs, and a Sub configured as a surround system. It works great, when it works.Occasionally (once or twice a week), one or more speakers stop working and the app shows ?+?+?, replacing the speaker with a question mark. Sometimes it's all of the speakers, sometimes it's just one or two. Occasionally, the system fixes itself. Other times, I need to reset my wireless router and/or power off/on the speakers. The issue will usually repeat again in a couple of days. I would appreciate any help resolving this issue for good. It is becoming quite frustrating.Thank you, Eric 

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JordanBCreativeContributor I
asked in Components and Architectural
Symfonisk connection

just unboxed my Symfonisk, which i have had in storage, it is brand new not used it before today,  as i’m new to these things i don’t know how they get to work etc, trying to play via airdrop on my iPhone X it connects manages to play a track then goes off & wont play another, (but says its playing & connected to the speaker) or it disconnects completely and wont play anything…. or connects to radio station app via airplay but then disconnects is it airplay, bluetooth or wifi issue?, or something else?, cheers 

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Ken_Griffiths
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SilkContributor II
asked in Components and Architectural
Can't get Sonos Playbars to connect after power outage

Tried unplugging my speaker, then router, and plugging speaker back in after router rebooted, as suggested on this forum. Sonos app on phone stuck at ‘Searching for nearby products, make sure they’re powered on….’ and doesn’t see my Soundbars.So frustrating as this happens every time I loose power.  Other devices seem to connect fine when power comes back on except for my Sonos products. Sound bar is not near my router so connecting directly via ethernet cable is not an option. 

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User973157Avid Contributor I
asked in Components and Architectural
Symfonisk won't work with S1 app

According to this article, https://support.sonos.com/s/article/4786?language=en_US  The symfonisk should work with both the S1 and S2 apps. However, I cannot get mine to do so. Even after a reset when I try to add it to a new system via the S1 app I’m told it will only work with the S2 app and it need to download the S2 APP. I have a gen 1 S5 so can only use the S1 app for a complete system. 

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briceboxContributor I
asked in Components and Architectural
Product not found on different OS

Hello, My issue is very weird, i have two iphones where i use the sonos S2 appone X ios 14.4 (personnal) one 11 ios 14.4 (job)on the personal i have only one device my sonos 5 gen 2 on the job one i have my full system (sonos 5, sonos one and play one). I cannot add any product on the iphone X, i reset the app uninstall / reinstall. Does any one have the same problem ?

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bobte2Contributor I
posted in Components and Architectural
Specific Podcasts for one radio host do not play

I have been trying for months and the podcasts for Mark Simone on Iheartradio will not play, they just say skip to next show and keep skiping saying Unable to Play “title of podcast” - the connection to iHeartRadio was lost.   I have always played these podcasts for years without trouble and can play them directly from iheart (without sonos) and on all my other non-sonos devices.  I will emphasis that I have no problems with any other iHeart content with Sonos podcasts or music or any other stations/sources.  It doesnt matter what Controller I use (iPhone, Windows 10 PC, iPad) same results.   Just with this one radio host the past few months, but it was fine in the past and I have made no changes to my home Sonos setup or home network.  Same for years.I have generated a diagnostic #1215281064 

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dwabrizContributor I
posted in Components and Architectural
Connecting AirPlay 2 with Sonos speaker system

Hi one and all, I’ve had a terrible time connecting my AirPlay on my Apple devices - iPad and iPhone - to my Sonos speakers. It would connect with some one or two of the Sonos One speakers but not with the Beam. And I couldn’t get the system to group. After trying everything I saw on community chat sites like this I tried the trusty last resort. I went around and switched off the Sonos speakers one after the other (and my Sonos Port for good measure) and then turned them back on again. That was five days ago and they have worked a dream ever since. Hope this helps someone. Regards.

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James L.
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Andrew ritchieContributor I
asked in Components and Architectural
Sonos Playbase won't work unless connected to Ethernet

Sonos play base won’t work unless it is connected by the Ethernet cable, I have tried to change the network to wifi - I put my wifi password in and it says we have put in the wrong password, which definitely isn’t the case. any help appreciated!! many thanks 

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James L.
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brandoncarlContributor I
posted in Components and Architectural
Surround audio cutting out

I am having issues with my right surround speaker cutting out when watching TV. I took diagnostic 453607019 after it happened recently. Is there anything I can do to fix this?

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Airgetlam
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EvanspraterContributor I
asked in Components and Architectural
speakers out of sync

Just randomly started this afternoon. Submitted diagnostic 1554969200 while happening.

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dfortierContributor I
posted in Components and Architectural
SonosNet Wifi Interference and Support Advice.

I’ve been troubleshooting audio dropouts for many months now.  I suspect it might have something to do with a flaky internet connection but I have not been able to prove it yet.  In the mean time, I’ve been submitting diagnostics reports and working with Sonos support to try to eliminate any issues with the sonos itself.   I’ve been through all of the usual suspects.  Replaced the cable.  Replaced the router. Added a switch between the router and the connect to isolate a possible faulty port on either side of the cable, and using a different port on the Sonos connect.   I have to explain this every time I connect with support, even if I have an existing case number, as they always tell me “its probably a bad cable”.This question is specifically about sonosnet.  According to support, this is the latest cause of my audio issues.  I have a single sonos connect hard wired to a switch which is connected to the router.  This is the only sonos device on the network.  Previously, support said

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ColebagListener
asked in Components and Architectural
How can I get Sonos support to respond to me?

There is something seriously wrong with Sonos support.  My Play One failed after less than 4 years and I had to purchase a replacement, with a small discount.  It was a painful process just to log the issue, then the replacement was delivered 10 days late, and only after I called several times to chase and escalated it.I now can’t return the faulty item as the link to send it back has expired as the delivery was late, and after I chased Sonos have sent 2 seperate emails from 2 different couriers, both in foreign languages. I logged a formal complaint a week ago and have had no response from Sonos who told me to email them at support@sonos.com.  In fact I’ve sent 13 emails to support@sonos.com and have had zero response; I’ve called Sonos many times and have been told that the emails have been recieved, but nobody replies.  The case was escalated (again) yesterday but still no contact from Sonos.  How can I contact Sonos to complain, which doesn’t involve support@sonos.com as it will be

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