Components and Architectural

Hello, I have the same issue as in this topic. The line-in used to work well, but now, it comes and go : I made a factory reset, without success Tried several RCA wire, of course Reboot router, of course Checked that Line out from the Hifi Amp was OK, of courseI called the technical support, of course - no comment - the guy/girl was not aware about the use cases of the Sonos Connect (Turntable > Hifi Amp > Connect RCA In or Connect RCA Out > Hifi Amp > Hi-fi Speaker)  I send my logs to the support : no idea - Your Connect is KOThis is the limit of Sonos in 2021. No fixing - No repair : You just have to buy the new model.Any idea? Thanks a lot.

Hi,I recieved a Sonos One SL for Christmas and would be very happy with it, however I seem to have an issue with it where it keeps disconnecting from my WiFi. It will only disconnect when it starts to play a song, and 9 times out of 10 it will disconnect before the song is over. If I don’t play any song the speaker will stay connected to the WiFi without any issue.I have tried removing my WiFi from the list and re-adding it, however the issue still persists. The speaker is located very close to the router, and I have tested it at various distances but this seems to have no effect. If the speaker is plugged into the router via ethernet cable then I don’t run into any issues.I have checked that my router settings are set to be compatable with the speaker, and so far as I can tell they are (standard is set to 802.11 b/g/n, and the security mode is WPA+WPA2 PSK).I have submitted support diagnostics if you need them, the confirmation number is 1165836081.Thanks in advance!

This issue has been posted several times on here by various users, and no real answer / solution has been provided yet — so let’s try one more time!I’ve had this issue for around 6 months now, started as soon as I switched back to Apple Music from Tidal.The Problem: Certain views of “My Music” cannot be accessed in the Sonos controller app. For me, the issue is isolated to “Apple Music → My Music → Artists” and “Apple Music → My Music → Albums”. The precise error message is “We’ve run into a problem. Try again.”SONOS TEAM: this is NOT a wifi issue, and I’ve already gone through the obvious troubleshooting steps (all the way down to a complete factory reset across every speaker and set the system up again from scratch). I’m a technology architect, I deal with issues like this everyday. This is a software bug that needs to be raised with the appropriate product manager. The fact that Playlists and the Songs are both working perfectly fine makes this glaringly clear to anyone familiar wit

My home is set up with a 2-node ASUS ZenWiFi AC AiMESH wifi set-up.  I’ve got a few SONOS speakers throughout the house.  My Beam is hard-wired to the main router.  However, I still get the “Wireless range extender” error message when trying to play the same thing on multiple speakers.  (“Some Sonos products are using the WiFi from a range extender device.  If you include one of these in a room group, you won’t be able to play music in that group.  To ensure playback in all grouped rooms, you’ll need to permanently wire a Sonos product to your router.)   I’ve unplugged all the speakers, re-booted the router, then plugged them back in one-by-one, but the error still happens.   In my “About My System” page, all speakers are showing WM = 0.   Despite the error message, my speakers do seem to be able to connect in a group, but not consistently, and sometimes they are very slightly out-of-sync.  

Diagnostics: 780386798Like seemingly many others, I have a problem playing back music from Spotify. Every once in a while I get the error “The connection to Spotify was lost”, and then the song skips, tries to play the next in the playlist, and usually fails that as well.My setup is as follows:I have 3x Symfonisk speakers in an apartment of around 100sqm All three speakers use wifi. None are connected by ethernet cable Every other device in the house works flawlessly on our wifi. I can download at rates of several hundred MB/s anywhere in my home. Our Chromecast never exhibits the least hiccups. I’ve verified that there is no packet loss and very low latency, and no routing problems, no duplicate IP addresses on the network or anything else, and the wifi signal strength is excellent. I even upgraded our wifi router (which was doing a fine job for everything else) to a three-node wifi mesh solely because Sonos seems to use exceptionally poor wifi antennae, or for whatever other reason s

I just got this Sonos One speaker as a gift and it worked perfectly in my house wi-fi. However I’m a college student and I had to go back to my apartment. I added my MAC address into the website for the internet at my apartment and I was able to find my speaker and everything. It just cannot connect to the internet. I’ve tried for 3 hours now trying to reset it, making sure I typed the right MAC address and everything. 

This question was asked in 2019 but the topic was closed.  When I’ve played music in the Sonos app on my phone sent to one of my speaker sets, if someone calls me, it immediately starts playing again even days later. I Airplayed some tunes to kitchen setup on a Christmas Day. It’s now 28th December but even now, every time someone calls me, I get Grace Jones again!  This has persisted for several software and app updates and has been a thing for about a year. I think I can cure it by fully closing the app in my phone but it’s an odd behaviour and, as I’m sure many people do, I don’t routinely close the app, just leaving it in the background. It did this very thing the other night when a teenager rang at 2am for a ride home. I didn’t notice it from the bedroom for 5 minutes and assumed the neighbours were having a party Any light shed on this would be useful. 

My Sonos system has stopped working.My WiFi is working properlyMy Sonos system is stating that there is no Sonos Sytem on my network.  I have reset the WiFi and tried connecting manually.  It has been working for years without problem before this.  

Hello there,recently I started having the issue that when I start playing a song or playlist on Spotify, all speakers will start (5 groups, 8 speakers), but after about a second, the song will only stay on one of the speakers and then gradually propagate to the other speakers.The speaker is stays on seems completely random, and it takes a good 20 seconds for it to be playing on all of the speakers again.This happens after automatic song advancement and manual skip. It also happens when skipping within a song.I haven’t changed the wifi router settings, not position, and there are no new devices causing interference (at least not in my apartment).Could you please take a look at diagnostic: 917604028 and see if there is anything I can do do fix these issues, as it’s very frustrating and jarring to the music experience.Many thanks,Nils

I thought I would share this solution in case others have this same problem.   I’ll admit I’m not an IT expert, but from my searching it seems like a lot of people are having problems with Sonos speakers dropping, not being found or not being able to mate as a stereo pair when connecting to networks that support both 5 Ghz and 2.4 Ghz connections.The issue with using my five Sonos One speakers with my Nokia BGW320-505 router from my AT&T provider seems to have been that some of the speakers connect to the 2.4Ghz channel while other speakers connect to the 5Ghz channel.   When that happens SOME of the speakers are invisible to the Sonos app and can’t play music, even though they are connected to the wifi.   I would reboot them and maybe get them connected and then they’d disappear a few minutes later or overnight.   Or I’d get them connected but be unable to form a stereo pair. Other times repeated rebooting wouldn’t help.  Very frustrating.What fixed it was to set up explicit filte

This topic has been discussed too many times to recount. Most (I dare say 99%) are negative. I’ve owned the Roam (two) as an early adopter during Sonos pre-order. My experience has been what I expected.Using the Roam outside in 90 degree heat will deplete the battery faster than when in the shade or a cool environment. I would think that most would understand that anyway. Note: I doubt very seriously I’ll be providing experiences encountered in extreme cold.The purpose of this post is to hopefully bring some closure regarding the Roam’s ability to retain battery life when not in use. To test the Roam’s battery retention I left my Roam’s unplugged and allowed them to go into sleep mode. 45 plus days (or so) later upon plugging them into power and adding them back to the Sonos App they registered 87% and 89% respectively.However, un-scientific you think my testing I’d say the Roam does not lose battery strength when in sleep mode to a great degree as has been suggested in other posts. Gr

I just got my Sonos amp w/ Sonance speakers from Best Buy and I am having the same no volume at 0-30%… really have to have it at 50% before you can hear the music. And at 100% I’m not exactly blown away by the volume either.  I’ve read thru all the other threads about this and never have found a solution.  Spec..14 gauge wire on a 10’ run, no volume limit.  Can anyone assist?   

Can't Get Xfinity Streaming while on Computer to connect to Sonos speaker Any suggestions?Thank you.

Hello folksI seem to have a horrific experience of keeping my 5 sonos devices visible to whatever UI I am using.  I’ll try and list out the situation here and see if any of you kind souls have any ideas.Devices: 3 x S1, 1 Playbar & Sub (not used with any of the S1’s)Home WIFI is dualband with seperate 2.4 and 5Gh networks SONOS is aware of the 2.4 GH network SONOSNET is active (I have 2 devices on ethernet, all devices show as WM:0) S1 on ethernet (Hall) S1 on ethernet (Bedroom) This is a powerline type solution rather than a single run of ethernet from LAN to room (so it is router to powerline - then over wiring to powerline receiver - then ethernet to speaker) S1 on sonosnet (Dining room) Playbar and Sub on sonosnet (Lounge) On Sonos Desktop App (windows) I can see Hall, Dining Room and Lounge.  I am currently playing on the Hall On Sonos Android App (2) On 2.4 network I can see devices depending on where I am in the house.  Standing in the middle of the house now - I

I just got a new Samsung television and decided to replace my old playbase with a new beam 2. My system includes two play ones for surrounds and a sub.  The Beam is connected via Ethernet, others wireless. Beam is connected to TV with eARC. Sound from Beam is fine and app shows Dolby Atmos input from Netflix. Steady white lights on surrounds and Sub but no sound out of them. App on my iPhone shows system correctly (Beam + 2 surrounds and Sub). Removing and reconnecting satellites with app asks me if I want to move one satellite from “Den2” to “Den” and the other from “Den3” to “Den” (I only have one den and the app only shows one room called den). I say yes to moving them but I get an error message about trouble connecting but app then shows satellites connected anyway. Same if I remove and re-add the Sub.  Not sure if I need to factory reset the satellites and Sub and start anew or what.  Thanks

Many employers put restrictions on your phone as part of device management.  Many (like mine) require a code to use airplay on a device which is fine for TV’s or other devices that have a screen (code typically pops up that you can enter on your phone).  Sonos now has airplay capabilities, but no screen or passcode thus a problem.  A suggestion would be to add a pop up on a computer from sonos.com when trying to connect to an airplay sonos device for the first time.  Would solve the problem.  Or a standard passcode like 12345 that would work for any sonos.

Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos 

I own two Sonos One speakers, one Sonos Move, and one Sonos Playbar. My diagnostic reference number is 1323800420. Our whole system will play for hours on end at times and then just start not working. We’ve reconnected it to the internet multiple times and ensured they’re all on the same network. It got better for a while but has started doing it again recently. 

My Sonos port regularly (every 10 to 20 minutes) drops out music stream for about 0.5s-1s. I especially noticed in with Tune-In, but I’m pretty sure it also happens with other sources. The port is connected to an Marantz AVR. I tried both digital coax as well as analog connection, the symptoms are the same. The Port is connected to network by Ethernet, WiFi is disabled. I don’t have drop-outs with the AVR on any other source, nor do I have drop-outs with my other Sonos components (Move, Play:3, Playbar).Has anyone else issues with drop outs on Sonos Port?If sonos support reads this: I uploaded diagnostic logs shortly after dropouts:16176981111993359435 

This product is garbage.  Unreliable.  I give up and have thrown it in to the trash.

Hi - I play music through my SONOS system via a PLEX media server that sits on a Synology NAS. I have a SONOS PORT, a PLAYBAR,  a PLAY3, and a BOOST. The BOOST is connected directly to my router via an ethernet cable. My problem is that Sonos is constantly disconnecting from PLEX which results in the music dropping out or songs on playlists being skipped over entirely . Even though I already have the BOOST connected directly to my router , if I were to also connect the PORT directly to my router would that eliminate these drop outs? Thanks for any help! 

My iphone se can no longer find my system but the ipad has no problem. I have not changed anything and re- installed the app

Hi,I’m streaming a movie from using the HDMI port from my MBP to one of my Sony Bravia’s inputs. The sound is coming out stereo, but I can’t seem to get surround to work. In Midi setup I have the config setup to surround and it works when testing the speakers, but not when streaming the movie. Any suggestions? Thanks!

I am planning to add Wifi 6 Mesh (probably Netgear Orbi) to my system, and am concerned about Sonos compatibility.  Will Sonos work as-is, or will I need to hard wire a Sonos component to the router?  If so, will a Sonos Bridge work?  Any other mods or tricks I need to know?  Thanks!

I have set up daily alarms that play apple music playlist. It's very flaky. I have noticed that the playlist works during the day. But the first alarm in the morning is failing consistently. It plays Chime instead of the playlist. I have to tap on the play button to stop the Chime. After that it works as expected starting with my next alarm till the end of the day. I have submitted diagnostic information via ticket 1574779059. Can you help?