Components and Architectural

I just wanted to share a fix to an annoying problem that I kept encountering.My iPhone constantly kept disconnecting from the sonos system—I would be enjoying music in my room in the morning, and then I go out for some errands and for some reason when I come back my iPhone doesn’t connect to the Sonos system, having have to do the whole unplug your router thing. I’m sure some of you have encountered the same problem. I’ve found a solution that worked like magic. Go to your iPhone settings app and to the WiFi settings. Click on the info icon for whatever wifi you’re using at home for sonos, and disable the “private address” setting. This should get your iPhone back on the sonos system and prevent you from having have to unplug your router over and over again. I hope this helps anyone in the same situation. Happy listening!  

Sorry, I am sure this has been asked before - but I can’t find an answer. Problem: I have six x MP3 files that I would like to attach to my Apple Music as a playlist. These are jingles so only small files.How do I install these files in Apple Music, so I can play in Sonos?  Or do I install directly into Sonos? Grateful for easy guidance please? Thanks

My set up is the following: turntable connected to Sonos Port via line in; Port connected to preamp phono line in; preamp connected to stereo amplifier. Hearing a hissing and static noise while music is playing via line-in on S2 app. Volume level is fine. The sound quality is fine coming from the turntable through the preamp to the amplifier when  the Sonos port is disconnected. Please help.

My Sonos speakers are connected through my eero WiFi system, but the speakers keep disconnecting. I have tried unplugging the router (AT&T), unplugging the Sonos speakers from power, and unplugging eero access points, in various combinations, essentially rebooting the system. Nothing works. Each time I unplug the Sonos speakers and plug them back in, the speakers will work for a few minutes and then lose connection. This problem has rendered my Sonos speakers unusable. Please let me know how to fix this. Thanks in advance.

Yet again the wonderfully robust and user friendly software messes up my day. The Sonos software and update process is a piece of junk, there’s imply no way it should behave as it is, the lack of attention to detail is astonishing.The hoops we have to jump through to get something working is absurd.Of course to complain means I’ll get asked lots of questions, I’ll be asked to unplug this and that, connect this or that to something else with a piece of cable and so on and so forth, all the burden is on the customer.I tried to update because the PS controller software insists that I update, yet it always fails. If I try the same update from my iPhone, again it fails.The iPhone fails (I think) because the controller is “not S2 compatible” whatever that means. The PC software is not S2 yet that also fails and the error code I get varies each time.e.g. “Error code 30: BRIDGE” or “Error code 1002: BRIDGE”.If these error codes mean something then why not pull down the message text and display

Hello, I have 2 sonos 1 stereo paid with a sub, 2 more sonos 1 stereo paired, a move and a roam. When skipping a track the move and roam will play right away. Sometimes the others will play right away then drop out then come back. Sometimes they just wont come on for 30 seconds or so.  I have unplugged them all and restarted the router. That didnt help. I changed the router channel from auto to channels 1, 6, and 11. Non of those helped. Any ideas would be appreciated im prettu frustrated. Thanks for your time.

I upgraded my Sonos software from Sonos 1 to Sonos 2 yesterday and now my Sonos Amp which was fine,  doesn't see my Samsung TV.  All settings are correct but the TV is no longer showing in sources and  when I wet up TV it doesn't see it.  Connected to HDMI ARC and CEC enabled.  I saw the are issues with the beam similarly, and I had issues yesterday on another TV, and although it couldnt see the TV it did suddenly start working   Any ideas?

Starting about a week ago, I can no longer play Amazon Music on Pandora. Specifically:Everything seems OK; I can see all stations, suggested play lists, and so on But: When I play anything, it takes a long time to connect, then it plays for a few seconds, but only on one of my (7) speakers/amplifiers/rooms, switching back and forth between them Eventually, after a few seconds, or sometimes right from the start it says: Insufficient connection speed to playHowever, I have 300Mps speed confirmed through the house, and Pandora plays just fine. I also confirmed that I can play Amazon music through the laptop without any problems.  Any idea how to troubleshoot this? I already disconnected and then reconnected (added back) the Amazon service to Sonos 1 (I was an early adopter, so all my equipment is the old equipment). Any ideas? Anything to do with Amazon’s latest offer of “HD” (not sure exactly what that is)Greatly appreciate advice!

Hi all i wonder if anyone could help, my knowledge isn’t great regards this stuff to be honest so I’ll try my best to explain the problem.it started (well I say it started when I done this but it’s more like when we noticed it so I don’t think it would of made any difference) I recently changed my Netgear Nighthawk router for a TP-Link Deco X20 mesh WiFi to help improve WiFi everywhere but it’s been a headache since I done this but I’m getting there with it. So I’ve had to reconnect all the sonos stuff we have to either S1 or S2 (a pain in itself) my lounge was connected via a Beam (Ethernet) plus Sub and 2 X surrounds (Play 1s) but since I reconnected the lounge it wouldn’t connect to the beam via Ethernet (very strange) so I connected them all via WiFi. Anyways most of the channels/programs sound correct how ever we have come across a program called (Zoe’s Extraordinary Play list) (not my thing I should add LOL) anyways when this is on the main sound comes from the Left surround soun

First set up went really well. Yesterday my son connected through Bluetooth but then the Move would not reconnect on the network. After various tries I reset my router and it connected but then the touch controls would not work even if I toggled them on off in the app. So I did a reboot of the sonos move in order to reset everything but now the app cannot find it even though I reinstalled the app and tried two different mobile phones. While trying all the above I noticed in a wifi analyzer app at one stage the move had its own WiFi signal. However after switching the move on off a couple of times this signal has now disappeared from my those my analyzer app can see which I guess is a bad sign. The green light continues to flash of course.Edit: The WiFi signal on the move came on or restarted when pressing the join button and went to orange light. 

My upstairs device that is connected with a cable directly to my router is having intermittent issues fading in and out, whereas my downstairs device that is on wireless is not experiencing the same issue while the same music is playing on both.I have Diagnostic code of : 2040040496

I have several older ZP80 and Connect units with failed analog out stages but zero appetite for pitching my entire system for S2 replacement devices.  In the past I’ve rescued an older ZP100/Amp by replacing obviously failed bulging electrolytic caps.  Hoping there might be a similar component level fix for this apparently all-too-common failure mode of the older Connects. If it’s a matter of some simple passive component(s) that have given up the ghost but can be readily reworked that would be ideal.  If the audio codec IC itself the culprit then that’s rather more involved.  Plan B is to buy a cheapo ADC from Amazon and hope the digital outs still function on my two failed Connect units.

Hello, I have the same issue as in this topic. The line-in used to work well, but now, it comes and go : I made a factory reset, without success Tried several RCA wire, of course Reboot router, of course Checked that Line out from the Hifi Amp was OK, of courseI called the technical support, of course - no comment - the guy/girl was not aware about the use cases of the Sonos Connect (Turntable > Hifi Amp > Connect RCA In or Connect RCA Out > Hifi Amp > Hi-fi Speaker)  I send my logs to the support : no idea - Your Connect is KOThis is the limit of Sonos in 2021. No fixing - No repair : You just have to buy the new model.Any idea? Thanks a lot.

Hi,I recieved a Sonos One SL for Christmas and would be very happy with it, however I seem to have an issue with it where it keeps disconnecting from my WiFi. It will only disconnect when it starts to play a song, and 9 times out of 10 it will disconnect before the song is over. If I don’t play any song the speaker will stay connected to the WiFi without any issue.I have tried removing my WiFi from the list and re-adding it, however the issue still persists. The speaker is located very close to the router, and I have tested it at various distances but this seems to have no effect. If the speaker is plugged into the router via ethernet cable then I don’t run into any issues.I have checked that my router settings are set to be compatable with the speaker, and so far as I can tell they are (standard is set to 802.11 b/g/n, and the security mode is WPA+WPA2 PSK).I have submitted support diagnostics if you need them, the confirmation number is 1165836081.Thanks in advance!

This issue has been posted several times on here by various users, and no real answer / solution has been provided yet — so let’s try one more time!I’ve had this issue for around 6 months now, started as soon as I switched back to Apple Music from Tidal.The Problem: Certain views of “My Music” cannot be accessed in the Sonos controller app. For me, the issue is isolated to “Apple Music → My Music → Artists” and “Apple Music → My Music → Albums”. The precise error message is “We’ve run into a problem. Try again.”SONOS TEAM: this is NOT a wifi issue, and I’ve already gone through the obvious troubleshooting steps (all the way down to a complete factory reset across every speaker and set the system up again from scratch). I’m a technology architect, I deal with issues like this everyday. This is a software bug that needs to be raised with the appropriate product manager. The fact that Playlists and the Songs are both working perfectly fine makes this glaringly clear to anyone familiar wit

My home is set up with a 2-node ASUS ZenWiFi AC AiMESH wifi set-up.  I’ve got a few SONOS speakers throughout the house.  My Beam is hard-wired to the main router.  However, I still get the “Wireless range extender” error message when trying to play the same thing on multiple speakers.  (“Some Sonos products are using the WiFi from a range extender device.  If you include one of these in a room group, you won’t be able to play music in that group.  To ensure playback in all grouped rooms, you’ll need to permanently wire a Sonos product to your router.)   I’ve unplugged all the speakers, re-booted the router, then plugged them back in one-by-one, but the error still happens.   In my “About My System” page, all speakers are showing WM = 0.   Despite the error message, my speakers do seem to be able to connect in a group, but not consistently, and sometimes they are very slightly out-of-sync.  

Diagnostics: 780386798Like seemingly many others, I have a problem playing back music from Spotify. Every once in a while I get the error “The connection to Spotify was lost”, and then the song skips, tries to play the next in the playlist, and usually fails that as well.My setup is as follows:I have 3x Symfonisk speakers in an apartment of around 100sqm All three speakers use wifi. None are connected by ethernet cable Every other device in the house works flawlessly on our wifi. I can download at rates of several hundred MB/s anywhere in my home. Our Chromecast never exhibits the least hiccups. I’ve verified that there is no packet loss and very low latency, and no routing problems, no duplicate IP addresses on the network or anything else, and the wifi signal strength is excellent. I even upgraded our wifi router (which was doing a fine job for everything else) to a three-node wifi mesh solely because Sonos seems to use exceptionally poor wifi antennae, or for whatever other reason s

I just got this Sonos One speaker as a gift and it worked perfectly in my house wi-fi. However I’m a college student and I had to go back to my apartment. I added my MAC address into the website for the internet at my apartment and I was able to find my speaker and everything. It just cannot connect to the internet. I’ve tried for 3 hours now trying to reset it, making sure I typed the right MAC address and everything. 

This question was asked in 2019 but the topic was closed.  When I’ve played music in the Sonos app on my phone sent to one of my speaker sets, if someone calls me, it immediately starts playing again even days later. I Airplayed some tunes to kitchen setup on a Christmas Day. It’s now 28th December but even now, every time someone calls me, I get Grace Jones again!  This has persisted for several software and app updates and has been a thing for about a year. I think I can cure it by fully closing the app in my phone but it’s an odd behaviour and, as I’m sure many people do, I don’t routinely close the app, just leaving it in the background. It did this very thing the other night when a teenager rang at 2am for a ride home. I didn’t notice it from the bedroom for 5 minutes and assumed the neighbours were having a party Any light shed on this would be useful. 

My Sonos system has stopped working.My WiFi is working properlyMy Sonos system is stating that there is no Sonos Sytem on my network.  I have reset the WiFi and tried connecting manually.  It has been working for years without problem before this.  

Hello there,recently I started having the issue that when I start playing a song or playlist on Spotify, all speakers will start (5 groups, 8 speakers), but after about a second, the song will only stay on one of the speakers and then gradually propagate to the other speakers.The speaker is stays on seems completely random, and it takes a good 20 seconds for it to be playing on all of the speakers again.This happens after automatic song advancement and manual skip. It also happens when skipping within a song.I haven’t changed the wifi router settings, not position, and there are no new devices causing interference (at least not in my apartment).Could you please take a look at diagnostic: 917604028 and see if there is anything I can do do fix these issues, as it’s very frustrating and jarring to the music experience.Many thanks,Nils

I thought I would share this solution in case others have this same problem.   I’ll admit I’m not an IT expert, but from my searching it seems like a lot of people are having problems with Sonos speakers dropping, not being found or not being able to mate as a stereo pair when connecting to networks that support both 5 Ghz and 2.4 Ghz connections.The issue with using my five Sonos One speakers with my Nokia BGW320-505 router from my AT&T provider seems to have been that some of the speakers connect to the 2.4Ghz channel while other speakers connect to the 5Ghz channel.   When that happens SOME of the speakers are invisible to the Sonos app and can’t play music, even though they are connected to the wifi.   I would reboot them and maybe get them connected and then they’d disappear a few minutes later or overnight.   Or I’d get them connected but be unable to form a stereo pair. Other times repeated rebooting wouldn’t help.  Very frustrating.What fixed it was to set up explicit filte

This topic has been discussed too many times to recount. Most (I dare say 99%) are negative. I’ve owned the Roam (two) as an early adopter during Sonos pre-order. My experience has been what I expected.Using the Roam outside in 90 degree heat will deplete the battery faster than when in the shade or a cool environment. I would think that most would understand that anyway. Note: I doubt very seriously I’ll be providing experiences encountered in extreme cold.The purpose of this post is to hopefully bring some closure regarding the Roam’s ability to retain battery life when not in use. To test the Roam’s battery retention I left my Roam’s unplugged and allowed them to go into sleep mode. 45 plus days (or so) later upon plugging them into power and adding them back to the Sonos App they registered 87% and 89% respectively.However, un-scientific you think my testing I’d say the Roam does not lose battery strength when in sleep mode to a great degree as has been suggested in other posts. Gr

I just got my Sonos amp w/ Sonance speakers from Best Buy and I am having the same no volume at 0-30%… really have to have it at 50% before you can hear the music. And at 100% I’m not exactly blown away by the volume either.  I’ve read thru all the other threads about this and never have found a solution.  Spec..14 gauge wire on a 10’ run, no volume limit.  Can anyone assist?   

Can't Get Xfinity Streaming while on Computer to connect to Sonos speaker Any suggestions?Thank you.