I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.
Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.
Is there any way to set the Alexa volume independent of the music volume?
Thank you very much in advance.
Best answer by nabheet
Well I have an interesting update. I am not sure but the I may have accidentally fixed my Sonos Beam Alexa volume issue.
I am not sure what exactly fixed the issue but I had made quite a few changes. I started with enabling Trueplay in the Sonos app. Then set the treble/base/midrange volume to maximum values in the Alexa App → devices → [sonos speaker], then changed it back. I also enabled the loudness radio button in the EQ setting in Sonos App. Then I had also changed the speaker in the Alexa App for the Sonos speaker from Built-in to itself, basically the name that Alexa thinks it has. And then changed it back.
I don’t know how to validate my changes as I think my Sonos Beam is working fine currently. Both my TV volume and Alexa volume seem to be in the same range.
also, forgot to mention that my TV is really old so I have used the included Fiber Optic output sound to HDMI adapter.
Hoping this will help someone else or invalidated.
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Spoke with Sonos supportand they've been able to repro this issue and escalate a bug to engineering, but said it won't get prioritized for resolution until more users file tickets complaining about it.
Moderator Note: Recorded and removed Case number. Modified in accordance with the Community Code of Conduct.
The above message from the mods is such a tone deaf and lack of right hand speaking to the left hand action it’s beyond reprehensible that said mod thought it would be appropriate to post in reply, without any follow up to the original topic issue. This issue has persisted since 12. Update and I have over $10k in Sonos products. It’s utter en****ification and bad product management. I’d message the product managers directly on LinkedIn next.
The above message from the mods is such a tone deaf and lack of right hand speaking to the left hand action it’s beyond reprehensible that said mod thought it would be appropriate to post in reply, without any follow up to the original topic issue. This issue has persisted since 12. Update and I have over $10k in Sonos products. It’s utter en****ification and bad product management. I’d message the product managers directly on LinkedIn next.
100% agree. I'm not at $10k but still heavily invested in the sonos ecosystem. It's not even laughable anymore...
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