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Alexa volume issue since 12.1



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Spoke with Sonos support and they've been able to repro this issue and escalate a bug to engineering, but said it won't get prioritized for resolution until more users file tickets complaining about it.

 

Moderator Note: Recorded and removed Case number. Modified in accordance with the Community Code of Conduct.

If you make the process as cumbersome  as possible to file an issue or complaint, you will never have any issues! People will just take it for granted.

Big companies seem to have this stategy, make it as hard as possible: and "we will need more people to report the issue".

It's a strategy, and it works.

Well done Sonos.

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