Answered

Alexa volume issue since 12.1

Show first post

127 replies

D
Userlevel 3

Sure, the feature request is one thing. But the actual topic is, that the Alexa volume behavior has changed with Sonos 12.1 from a behavior which was working very well for quite some years. And it didn‘t change in a good way, so maybe you can look into it and restore the previous situation.

Just to recall: Previously, Alexa had a „minimum“ volume with Sonos, so even when you turned down the volume of the speaker a lot, Alexa would always speak at a certain volume. If you turned up the speaker, Alexa would get louder as well, but there was always a minimum volume which was pretty decent. Now if you turn down the speaker to a really low, ambient filling volume, Alexa is so quiet that you just can‘t hear her anymore. Hard to believe that this is intended behavior.

Annazel S
Userlevel 5
Badge +16

Hi @dynAdZ.

Thanks for reaching out and bringing this up to us.

We appreciate all your feedback here in the community, and changing the voice assistant volume separately can be a very useful feature for sure, but this is not yet available at this time. We don't have any specific details that I can share around if this can come to Sonos, or when it might, but I'll make sure to log this as request and pass it along with the team. We work closely with the Amazon team too, but it's always best to let both sides know if there's a feature you're looking for.

Please let us know if you have additional concerns we’d be happy to send them up for you.

Help others find useful content by clicking the like button and selecting the best answer to your question

Reply


Terms & ConditionsCookie settings