Alexa volume issue since 12.1

Me too. Volume far too low and changes the sound bar level too high if you ask to turn it up. 

A couple weeks ago I Sonos-ified my house with an arc, beam, sub, and several Ones with the intention of having access to Alexa throughout the house. One of the pushes in my purchasing of an extensive set of non-SL speakers was to replace my echos around the house, but as I am unable to hear them when I’m quietly playing music, Alexa has become useless.

Blasting your music to hear and use Alexa is not a reasonable solution.

This issue has also been the culprit of a couple overcooked meals as I was unable to hear the alarm I set on my Alexa.

I’m also very disappointed to find that this is a NEW issue caused by later firmware updates, and that product support has failed to acknowledge this negatively impactful behavioral change to their product line. I’d expect more from a multi-thousand dollar system that claims to seamlessly integrate with Alexa.

I’m sorry to say Sonos is loosing a brand new customer right off the bat.

Update 12.2.2
Problem still not fixed!

Hi Guys,

+1 same issue here.

I’ve just registered here to add my name to the list of people suffering the same problem with Alexa volume too low on their Sonos Beam. This is clearly not an isolated issue. Don’t suffer in silence - add your name here!

Come on Sonos, two months is a long time to fix a simple problem (that didn’t exist before the fatal 12.1 update).

Don’t forget - other products are available - which apparently have better software support helping to increase their life span. If we all give bad reviews, it can be bad news.

When I pay out well over £1,500 and commit to a sound system, I don’t expect to have to replace it every couple of years when the software renders it unusable!

Just hurry up with that fix. Other companies manage to fix problems quickly, why not you?

marty_c

Come on SONOS the Alexa volume HAS to be different to the SONOS volume! I’ve just bought and installed a Beam to my system and am amazed that I have to have the volume on the sound system hellish loud to be able to hear Alexa’s responses. This should have been fixed a long time ago - the issue has been brought up in the past!

Same issue here with Alexa volume using a Sonos Beam.

Yeah the same for me have the same problems in 2 rooms but my sonos move works perfect. So obviously has something to do with been linked to the tv. 

Any one have this problem that's managed to get a fix for it?

Hi any update on this? I'm having the same problem volume to too low to hear alexa unless I turn tv volume way up but then when it goes back to tv the volume rocks the house. I've not issue with alexa on my sonos move. 

This issue makes Alexa inoperable on Sonos One. I called and spent 60mins on the phone with a tech support rep. She insists that this is an Amazon problem. When I showed her that the same issue arises using Google assistant, she insisted that this is a Google problem.  When I mentioned that there is a post in the community discussing this issue, she insisted that it is an isolated issue and only affecting a limited group of users. Needless to say, don’t waste your time trying to troubleshoot the issue because they won’t admit that their software update screwed up the integration with voice services and that it’s causing many users problems.  I guess if I were them, I probably wouldn’t admit it either but it is nonetheless very frustrating. 

Hi All, 

Just an update for others who are having this issue. I called support as suggested by Annazel S and the rep I spoke with was not aware of this issue. I told her about this post and when she checked with her superiors they were able to confirm that the engineers are working on a solution for this issue. She said they hope to have a fix available in the next update but was not able to give me a timeline on the release. 

If you call support, expect to go through basic troubleshooting steps with no change to the issue. Looks like we’ll have to wait until the next update.

I experience the same issue since the latest update. My Sonos One speakers are usually between 10-15% volume. I can barely hear Alexa at this level.