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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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Daddy RabbitContributor I

sound quality of e300

I have an Era 300 that I enjoy. However, it’s missing something. Doesn’t have enough ooompf. The highs sometimes are too harsh to bright. I need some punch. Would it be better to buy another Era 300 or buy the mini sub to go along with current Era 300? Which is going to offer me the most accurate sound

FrancesLContributor I

Portable speakers

How to maximize the battery life of Move 2

I have a new Move 2 (which is great--I am already thinking about getting a second one!) and want to maximize the battery life (not how long it can charge, how long the battery lasts before needing replacement). While I like the option of portability, I think the Move 2 will spend a lot of its life on the charger. Should I drain the battery sometimes and if so, how often? Any other tips for getting the longest battery life possible?

jykencomContributor I

Advanced setups

best mesh for sonos

What is the best mesh network for SonosI need large coverage and seamless Sonos connection even if I move my roam from house to the yard.

OdinUnnaveiiBakkenContributor I

Connecting One Sl to Sonos S2 app

I bought a surround package from Sonos (Arc Sub 2x One SL)Have had it packed down for a couple months before moving in the new house, when trying to connect the system I can't get the 2x One SL to the S2 App because they are not compatible.Sonos says on their website that they are compatible with the Sonos S2 App.Whole package bought 10.12.2022 Are there anyone else that has been bugged with this?Thanks

peppecannoneContributor I

Controllers and Music services

Sonos app direct control by Plex app not available anymore?

I’m having trouble triyng to play music on my Sonos system through the Plex app, it works fine playing music located on my Plex library using the Sonos app but just won’t work the other way around. When I try to do so I get an error message like this in the picture, both on my sonos app for desktop and on the sonos app for iPhone. I’ve been talking to the Sonos call center for support and they tell me Sonos is no longer allowing Plex app to directly control the Sonos app, but can’t find anything related to this on the internet. Can anybody help? Any suggestion would be much appreciated.

Geordieshorts74Contributor I

Controllers and Music services

Redesigned Sonos app and compatibility with voice-over screen reader in IOS

Hello has the forthcoming redesigned Sonos App (announced on 23rd April 2024) been tested for compatibility with the voice-over screen reader in IOS? I am totally blind and currently use sonos very successfully with the S2 app on both my Iphone and Ipad. can you confirm whether the app has been tested with voice-over and that it will continue to be accessible to voice-over users. I am slightly reluctant to update if the app ends up being less accessible to me. at present the current app works beautifully with the exception of a few minor quirks. Thanks for any info you can supply. Best wishes Angus

arslanelverAvid Contributor I

era 300 volume level for music listening

hey everyone. i got myself a refurbished era 300. it came with a good discount and considering the 100 days return policy, i wanted to give it a shot. i love it overall! i was just curious about one thing. I only have 1 unit (not stereo) and i think music gets loud and room filling after 50 percent more like 65-70 range. is that normal? i guess the only reason i ask this silly question is my home theatre setup which is beam gen2, sub mini and 2x era100’s get very very loud. it’s probably a output total watt kind of thing but i wanted to check. thanks

hahnsburgContributor I

Controllers and Music services

My Sonos was hacked or hijacked

My Sonos system was recently hacked or hijacked. One of my “rooms” in my house suddenly started playing head-banging music at highest volume. Appears to have been a song streamed from Spotify. I did not request this music, and did not recognize the song (full of explitives). When I tried to stop the song and turn down the volume, the song would restart and the volume control was sliding back to maximum. Clearly I was not in control of this device and service.I powered down my entire house AV system (modem, router, Sonos system, etc..). I also did strong-password update to modem, wireless access points, WiFi, Sonos, and Spotify.I’ve uploaded support diagnostic information to the community.Is Sonos aware of these invasive events?

DguerreroeContributor I

General feedback and conversation

What is the issue with Pay Pal Pending order

Hello , I’ve made a purchase using Pay Pal , and it appears to be pending , since i’ve read that if its pending Sonos has not taken the money but Pay Pal has charged my credit card.How long does this usually take ?Should i cancel my order and shop elsewhere?Has anyone cancel a pending order ? Time is crucial since they are a gift.thanks for your help

paulfieldingContributor II

Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower. Response time is horrendous. I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar. Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues. I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on. I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest. I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience you

MOSmittyContributor I

Components and Architectural

13 yo system

My Sonos was professionally installed 13 years ago. I have a bridge and a connect:amp. The connect is wired to two outdoor rock speakers. It looks like either my bridge died or the power supply did. I have the bridge connected to my wireless router but there are no lights indicating a connection. What’s my best alternative to get this up and running without spending much? Thanks!!

Daddy RabbitContributor I

sound quality of e300

I have an Era 300 that I enjoy. However, it’s missing something. Doesn’t have enough ooompf. The highs sometimes are too harsh to bright. I need some punch. Would it be better to buy another Era 300 or buy the mini sub to go along with current Era 300? Which is going to offer me the most accurate sound

FrancesLContributor I

Portable speakers

How to maximize the battery life of Move 2

I have a new Move 2 (which is great--I am already thinking about getting a second one!) and want to maximize the battery life (not how long it can charge, how long the battery lasts before needing replacement). While I like the option of portability, I think the Move 2 will spend a lot of its life on the charger. Should I drain the battery sometimes and if so, how often? Any other tips for getting the longest battery life possible?

silkysmoothContributor I

Best way to set up 4 speakers in one room?

Hi! I have 4 Sonos One speakers that I want to set up to fill one big room (40 x 40 feet) with music. I am new to Sonos, and I can’t seem to add all 4 to the same room. Is it best to create 4 rooms for the 4 speakers, then group them? Any advice will be greatly appreciated.

ccabaneContributor I

Portable speakers

How to block others from getting control of your Sonos Move via Bluetooth?

Hello Dear Sonos Lovers,Need help with blocking any unwanted bluetooth connexion to my Sonos Move PLEASE! The bluetooth on the back is not turned on but my stepson found a way to control my Sonos Move which is working on wifi! How can I be the SOLE MASTER of my Sonos???🤔🤔🤔Because not beeing able to listen to the music you want at the sound level you like without having someone else in the household controling your device, that becomes REALLY FAST ANNOYING!!!😧😠😤Thanks so much in advance if anybody out there knows how to help 👍😊

jykencomContributor I

Advanced setups

best mesh for sonos

What is the best mesh network for SonosI need large coverage and seamless Sonos connection even if I move my roam from house to the yard.

OdinUnnaveiiBakkenContributor I

Connecting One Sl to Sonos S2 app

I bought a surround package from Sonos (Arc Sub 2x One SL)Have had it packed down for a couple months before moving in the new house, when trying to connect the system I can't get the 2x One SL to the S2 App because they are not compatible.Sonos says on their website that they are compatible with the Sonos S2 App.Whole package bought 10.12.2022 Are there anyone else that has been bugged with this?Thanks

John76Prominent Collaborator I

Connect Bluetooth Headphones To Sonos

I have a pair of Apple AirPods Max and was hoping there was a way of making them work with my Sonos Amp to get wireless sound to them via a line in source. I stumbled upon this link which made it appear it was possible using Bluetooth 5.0. No luck so far, is this fake news?https://soundscapehq.com/can-i-connect-bluetooth-headphones-to-sonos/For what they say, Sonos would have to output bluetooth which I’m not convinced is possible.

peppecannoneContributor I

Controllers and Music services

Sonos app direct control by Plex app not available anymore?

I’m having trouble triyng to play music on my Sonos system through the Plex app, it works fine playing music located on my Plex library using the Sonos app but just won’t work the other way around. When I try to do so I get an error message like this in the picture, both on my sonos app for desktop and on the sonos app for iPhone. I’ve been talking to the Sonos call center for support and they tell me Sonos is no longer allowing Plex app to directly control the Sonos app, but can’t find anything related to this on the internet. Can anybody help? Any suggestion would be much appreciated.

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