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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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Amazon Alexa and Sonos

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serge2000Contributor I

Components and Architectural

How many Sonos Outdoor speakers for my backyard

Hey there! I’ve been doing some and decided on getting Sonos Outdoor speakers + Sonos amps for my backyard because I love Sonos and i’ve read that these speakers w/ Trueplay sound great. What’s been very challenging is trying to figure out how many speakers I need to get based on my backyard space. Here’s what I’m thinking so far: Amp #13 speakers in the BBQ area 3 speakers in the covered patio area. Amp #23 speakers on left side of the pool 3 speakers on right side of pool Does this seem appropriate for the space? Also wondering I’m wondering if it’s best to set these up as left/right channels or mono?

IanHowContributor I

Controllers and Music services

NAS drive connection issue

I have a WD ‘MyCloud NAS drive and am unable to connect to Sonos as I believe I should be able to. I am unable to discern the correct path I can ‘see’ the drive on Plex, but would like access directly through Sonos… Cheers

Emmanuel GaabucayanContributor I

Amazon Alexa and Sonos

alexa wont connect to sonos

After a power interruption Sonos won't respond to Alexa command. So I went to the Alexa app and disabled the Sonos skill. Thereafter, I enable the skill. While my Alexa account get linked with Sonos, once the Alexa app looks for a device to connect, it cannot find my Sonos. How do I fix this? And when I tried to add Sonos voice, it does not fully install and I get a message that there was something wrong. I checked the wifi connection and the Sonos app indicates the signal is excellent. Now I do not have either voice command.

WGRIIProsperContributor I

Controllers and Music services

Adding music on Apple macbook to sonos.

I’ve read the post, but don’t understand where the add a folder occurs. Also, Sonos doesn't show as an app for my MacBook. I have an iPad and phone and still don’t find the music library as it has been stated in all the items I’ve read.

ElitinptyContributor I

adding more to my system

Hello first time here, Sonos user. Happy with what I have. Took a while to set up my system, but now is working fine.my question is if adding an Era300( only 1) would be ok. Or have to be 2 Sonos (Era 300).my system consist of;beam 2, sub 3 gen, 2 Sonos SL, 1 roam.it would make it better??

SerenityNOWContributor I

Using Sonos With A Turntable

ARC + OneSL's +Sub + Turntable?

Hi there - I’m looking to buy one of the turntables, but the website says compatible with “select products” - and I don’t see any of my set-up mentioned. I’d be really grateful if someone could assure me that my set-up (Arc, OneSL’s (as surrounds), Sub) is compatible with any of the Sonos turntables?Many thanks all.

SterlContributor I

Arc gen.2

Hi there. I’m just wondering, if there is any chance of Arc gen.2 are coming this year.Thx.

PdxdavidbContributor I

Dead Speakers

Our system is 6 years old…and in the past month 3 speakers ( 2 Play 1’s and a Play 3) have completely died. Anyone else have this kind of issue? Each have gone out on separate occasions…so no power surge issue. Not happy this is happening…

hapinsacks15Contributor I

Please help me understand how sonos fails so i can mitigate

Hi All,I’ve been fighting with my sonos speakers for about 5years now. I never seem to lose hope and each year I think I figure it out, then a few weeks go by and im back to square one. This year I really thought I had it figured out by creating a dedicated network just for my speakers and then advertising a 2.4Ghz only wireless network for that network which again only my speakers connect to. That way there is no more sonosnet. There is no other interference on the network. Everything worked great for 16days and then i wake up to: Here is what the speakers look like on my network when this happens(notice the “wifi” column - theyre all dropped off from a router standpoint...but in the app theyre in a state where they are connected to the wifi, but they arent responding? how?..):So I reboot my entire network. All devices go offline. This is very disruptive, but its gotta work right?: Nope theyre jacked up still...everything else on my other networks are connected right back up. Sonos

Geordieshorts74Contributor I

Controllers and Music services

Redesigned Sonos app and compatibility with voice-over screen reader in IOS

Hello has the forthcoming redesigned Sonos App (announced on 23rd April 2024) been tested for compatibility with the voice-over screen reader in IOS? I am totally blind and currently use sonos very successfully with the S2 app on both my Iphone and Ipad. can you confirm whether the app has been tested with voice-over and that it will continue to be accessible to voice-over users. I am slightly reluctant to update if the app ends up being less accessible to me. at present the current app works beautifully with the exception of a few minor quirks. Thanks for any info you can supply. Best wishes Angus

serge2000Contributor I

Components and Architectural

How many Sonos Outdoor speakers for my backyard

Hey there! I’ve been doing some and decided on getting Sonos Outdoor speakers + Sonos amps for my backyard because I love Sonos and i’ve read that these speakers w/ Trueplay sound great. What’s been very challenging is trying to figure out how many speakers I need to get based on my backyard space. Here’s what I’m thinking so far: Amp #13 speakers in the BBQ area 3 speakers in the covered patio area. Amp #23 speakers on left side of the pool 3 speakers on right side of pool Does this seem appropriate for the space? Also wondering I’m wondering if it’s best to set these up as left/right channels or mono?

IanHowContributor I

Controllers and Music services

NAS drive connection issue

I have a WD ‘MyCloud NAS drive and am unable to connect to Sonos as I believe I should be able to. I am unable to discern the correct path I can ‘see’ the drive on Plex, but would like access directly through Sonos… Cheers

Emmanuel GaabucayanContributor I

Amazon Alexa and Sonos

alexa wont connect to sonos

After a power interruption Sonos won't respond to Alexa command. So I went to the Alexa app and disabled the Sonos skill. Thereafter, I enable the skill. While my Alexa account get linked with Sonos, once the Alexa app looks for a device to connect, it cannot find my Sonos. How do I fix this? And when I tried to add Sonos voice, it does not fully install and I get a message that there was something wrong. I checked the wifi connection and the Sonos app indicates the signal is excellent. Now I do not have either voice command.

DavleeContributor III

Portable speakers

Move 2 indicator lights on the front poor intensity

I can’t see the blue or white indicator light during the day either outside or inside. The Move 1 was excellent in this regard. In the dark they are quite visible.Does anyone else have the same issue? I ask in case my indicator lights are faulty. Dave

KazynorContributor I

Using Sonos With A Turntable

Connecting Sonos move to turntable player.

Does anyone have experience connecting a TEAC TN-280BT (or similar TEAC equipment) turntable to a Sonos Move through bluetooth? Setting up the Sonos and using it has not been a problem so far, but it has so far proven to be impossible to “mate” them. Both the LP player and the Sonos come with their own instructions on how to connect to bluetooth devices, and i can not see that they are incompatible.

JP KellyContributor I

Controllers and Music services

System Setup Lock

This is a basic ask. The owner of an account, signed into their Sonos system, should be able to lock the system down with a pin code, such that no changes can be made to important set up parameters.Currently, anyone with a Sonos app on the Wi-Fi system, can change device names, eg, like room names, and mess with a system. This should not be allowed. This would be a piece of cake for SONOS to implement, and it makes a lot of sense to do so.

Robert123321Contributor I

General feedback and conversation

WORST OUTSOURCED CUSTOMER SERVICE ON EARTH

If anyone has the good luck of reading all these horrible reviews, run as far and fast as possible. Bought a Beam directly from Sonos. Absolute horror show with the app, password, account log in….. I could not even get someone on the phone to return it. I will be filing a claim against them thru BOA/VISA. DO NOT BUY ANYTHING FROM THEM, YOU WILL REGRET IT.

WGRIIProsperContributor I

Controllers and Music services

Adding music on Apple macbook to sonos.

I’ve read the post, but don’t understand where the add a folder occurs. Also, Sonos doesn't show as an app for my MacBook. I have an iPad and phone and still don’t find the music library as it has been stated in all the items I’ve read.

ericlopinaContributor I

Portable speakers

Firmware to achieve 5.1 surround with "Move 2" speakers?

Has there been any talk of extending the firmware capabilities to allow for the “Move 2” speakers to be paired and used in a surround sound set up?

ElitinptyContributor I

adding more to my system

Hello first time here, Sonos user. Happy with what I have. Took a while to set up my system, but now is working fine.my question is if adding an Era300( only 1) would be ok. Or have to be 2 Sonos (Era 300).my system consist of;beam 2, sub 3 gen, 2 Sonos SL, 1 roam.it would make it better??

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