Ordered Arc at mid of January still waiting for it to charge/ship, Arc Shipping Delay

As I mentioned previously! They could be proactive for (new) anyone ordering NOW! That could say that they should be prepared to expect to wait for an extended period before item is available due to supply chain etc.  Transparency will set customer expectations. Simple concept. Obviously won’t help previous orders. 

So, let me get this straight.  You are asking them to be proactive “NOW!” based on your order from Jan. 4?  If you are basing this on your ship date being wrong on Jan. 4, how do you know Sonos hasn’t adjusted their ship dates “NOW!” to reflect the past problems?  Also, how are they to predict any future problems beyond their control, given the highly volatile, highly unpredictable supply chain which you have seemingly gone out of your way to not acknowledge?

Cracking up over these conversations, it’s too late for my order but I was thinking about setting expectations for future  customers to help them make the best decision that fits their timeline. Bose and other quality vendors have items on the shelf for immediate purchase. Look I’m happy with the Sonos products and have been for well over a decade. I have not only outfitted my home in every room but have done the same for my 3 sons. I’m disappointed but I’m in for the long haul and even if they told me it would be a few months I probably would have made the same decision. I’m eagerly waiting for good news. 👍

Sonos clearly says the date is an estimate. You want them to post a confidence number, or perhaps a graph that shows how accurate their estimates have been in the past  (which would be meaningless)?   Perhaps some text about all the potential bottle necks and delays?  Or something obvious, like the further out the date is, the more things could wrong?

😋that’s wonderful and a giant step in the right direction. Hopefully it’s within a month or so of being correct. Given that for new orders, I am optimistic now that my order will be shipped soon 

I obviously don’t have screenshots back from early January, but I’m pretty sure the shipping date has always been labeled as estimate.

I don’t have screen shots either and maybe in my January 4th enthusiasm I missed the finer details although it clearly stated “back ordered shipping beginning on Feb 21st”. Of course i wouldn’t have been privy to how large a backlog might have been. I’m sure it will be worth the wait. 

I took a look at the refurbished Bones (both standard, and SLs) and they were out of stock on both colors for both bias. 
My conjecture is the transnational chip deficit is hitting all companies, including Sonos, enough hard, and there’s a lot of challenge in getting product on the shelves.

Must be hurting their profitability quite a bit, to have demand that they ca n’t satisfy. None of my original Bravery Buys feel to have important moreover. I ordered my Arc on12/3 with an estimated boat date of1/21/22.

The only thing I ’ve entered is ane-mail on2/1 saying my order would n’t be completed by the original estimated boat date. Oh really? Thanks for the update. 

Bro, i feel your pain. The estimate ship date is bs. I cancelled the Arc and Sub and bought it from best buy. I think they should put the longer estimate time on website tho. They have date base they can calculate the most backorder ship date. Why people who got the arc a month after the estimate ship date? why not just put 2 month estimate ship date? just put longer estimate date tho. if I got the email says the order ship early I will be more happier instead of knowing nothing and waiting forever.

Yes in the same boat as you. Ordered early Jan and still waiting for a black ARC and 2 white ONE SL’s direct from Sonos. Has anyone had a black ARC and while ONE SL’s ship direct from SONOS in 2022?