It is 2022 right now, anyone else order a arc around the second week of January and have had their order shipped? I got a estimated ship date of 1/21 back when I ordered it, but all it says is order is placed and it’s backordered. Today is 2/3 already. It shows Backorder — Estimated to ship March 25,2022 on website for black color arc! Will I get my order soon tho? Thanks!
I also ordered the white color sub and the estimated ship date is 2/4. I don’t think they will ship it on that day.
I’ve sent a DM on Twitter and they’re investigating. I even sent a link to this thread. I just want some honesty and transparency.
Are you from Canada ? Any response
from twitter
Yes, in Canada. Twitter team said they are investigating. I called into Sonos and the agent said that the Canadian warehouse is empty and the shipment is delayed. They do not know when the new shipment will come. There was a shipment in February to the big box stores in Canada but not to the warehouse. They have no idea when it’s coming to the Canada warehouse...sounds like the sales call centre has no answers and are trying to get answers from the warehouse team.
She said that the backorders in Canada from February (ship dates March 4 and later) are the folks waiting.
My order was placed on Jan 16th to be shipped on Feb 4th and I am still waiting. The customer service team is in Philippines (I think) and have no view into inventory levels. They told me they will get in touch with Canada warehouse and let me know on ship date but have heard nothing so far.
Did you call today ?
I think the call centre is just messaging internally and escalating that Customer X called about their order etc. They don’t have much visibility, only the high level explanation that the warehouse in Canada is waiting on a large shipment to distribute to customers with backorders.
I am still waiting on a response from the Twitter team. I sent them a link to this thread though so hopefully they don’t give me boilerplate responses
I think the call centre is just messaging internally and escalating that Customer X called about their order etc. They don’t have much visibility, only the high level explanation that the warehouse in Canada is waiting on a large shipment to distribute to customers with backorders.
I am still waiting on a response from the Twitter team. I sent them a link to this thread though so hopefully they don’t give me boilerplate responses
I did call to reached my call to same customers service person - Yury , before even I did provide the order number it was again the same response back to me . I don’t have any further details
I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait
I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait
For me they didn’t offer any
I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait
For me they didn’t offer any
if you dont have any discount with them just cancel your order and buy from costco.ca. Last I checked costco still had stock. Im tied to Sonos as well due to the initial discount offered on the products.
Looks like call center seems to be offshore somewhere in APAC and dont have any visibility than reading whats in online already :)
Anyone has good news ??
Anyone has good news ??
nope. The lack of communication between developers, customer service reps and logistics is astonishing with this company. No one has any clue on inventory levels.
Today I had the pleasure of speaking with Yuri. Same cookie cutter response with no next steps on how they plan to resolve this backlog.
Today I had the pleasure of speaking with Yuri. Same cookie cutter response with no next steps on how they plan to resolve this backlog.
She kind of keep saying they are repurposing USA inventory etc etc , I did ask to give a call back from supervisor
Today I had the pleasure of speaking with Yuri. Same cookie cutter response with no next steps on how they plan to resolve this backlog.
She kind of keep saying they are repurposing USA inventory etc etc , I did ask to give a call back from supervisor
I asked for the same callback from supv. Was told it would take 2-3 business days. All this repurposing stuff * is them making stuff up. Those who do not have any visibility into fulfillment would definitely not have any leg in repurposing of inventory decision making.
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
Is there away ,we can get in touch with support on east coast ??, I don’t know French else I would have tired with that to test my luck to speak with NA support
ceo email patrick.spence@sonos.com from support page ,
I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait
Hi Did you get any update ??
I got 15% off the order with a promo code and a little cash on Rakuten originally and then offered 10% off due to the delays ...for this I shall (impatiently) wait
Hi Did you get any update ??
Twitter said “Hi there! Apologies for the delay. There has been a delay in receiving inventory. I'm trying to nail down a specific date of arrival for you from the team that's as accurate as possible. Thank you for your patience.”
Not helpful at all. I’ll email CEO next.
My status just changed from backordered to preparing to ship. Thinking this is a good sign. No charge on credit card yet though
My status just changed from backordered to preparing to ship. Thinking this is a good sign. No charge on credit card yet though
Good to hear that. , anyone else has seen update my eta was 03/04
Anyone got any good news ??
My status just changed from backordered to preparing to ship. Thinking this is a good sign. No charge on credit card yet though
Did you get the shipping status ??
I switched to preparing to ship today. Original
ship date was March 4.
My status just changed from backordered to preparing to ship. Thinking this is a good sign. No charge on credit card yet though
Did you get the shipping status ??
yes my cc was charged and the items shipped today. finally looks like this ordeal is over
My cc charged on Friday and marked as preparing to ship
Mar 4 ship, still no change here.
Mar 4 ship, still no change here.
Finally shipped - Feb 21 order date, Mar 4 Expected ship, Mar 29 Actual Ship date.
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