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Dolby Tony
Dolby Tony
Contributor I
February 3, 2022

Ordered Arc at mid of January still waiting for it to charge/ship, Arc Shipping Delay

It is 2022 right now, anyone else order a arc around the second week of January and have had their order shipped? I got a estimated ship date of 1/21 back when I ordered it, but all it says is order is placed and it’s backordered. Today is 2/3 already. It shows Backorder — Estimated to ship March 25,2022 on website for black color arc!  Will I get my order soon tho? Thanks!

I also ordered the white color sub and the estimated ship date is 2/4. I don’t think they will ship it on that day.

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    101 replies

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    jgatie
    jgatie
    February 11, 2022

    I ordered my ARC on Jan 4 and knew at that time it was back ordered with shipping Jan 21. I wasn’t happy about it but the reviews have been fantastic and I have bought into the Sonos architecture so it made sense. While I was waiting I ordered the ARC tv bracket from Sonos and installed it. it’s now Feb 10 with no valuable updates on when I should receive the ARC.  I’m disappointed with Sonos not being up front with details on expected shipping. Just tell us the truth so we can stop checking our bank to see if there is a Sonos charge pending. People need to know the real story. I’m discouraged by reading these ARC delays that people dealt with last year on this site so it appears that this has been an ongoing problem. Sonos should be very concerned about their ability to deliver and their reputation. Hoping for good news soon. 

     

    In a worldwide pandemic, a worldwide chip shortage, with container ships packed in offshore for 60 miles in every west coast port, and the current and possible future trucking protests, what makes you think Sonos has any control over their supply chain?

      Whelafam
      Lyricist III
      February 11, 2022

      Sonos could certainly forewarn the consumer that historically (over the last 18 months +) orders have been delayed significantly. And that it would not be out of the question for the order to be delayed for several months. If Sonos stated that then customer expectations would be acknowledged if they decided to actually follow through on the order. There is no excuse for the lack of transparency. Stating back order with shipping beginning on Jan 21 sets an expectation. Be real! No excuse 

      Airgetlam
      Airgetlam
      February 11, 2022

      So you want them to make up dates? I’m expecting that what they tell you originally is what they expect, based on the last 18 months, once that date goes past, they’ve got zero confidence in any information being passed to them by the shipping company, so what is it that they should tell you?

      I think they’re being as transparent as they can be. Unfortunately, it’s not something that they have much control over. 

       

      Bruce
      jgatie
      jgatie
      February 11, 2022

      Sonos could certainly forewarn the consumer that historically (over the last 18 months +) orders have been delayed significantly. And that it would not be out of the question for the order to be delayed for several months. If Sonos stated that then customer expectations would be acknowledged if they decided to actually follow through on the order. There is no excuse for the lack of transparency. Stating back order with shipping beginning on Jan 21 sets an expectation. Be real! No excuse 

       

      I believe they did state the case, after all your ship date was almost 3 weeks from purchase.  In this highly volatile, highly unpredictable supply chain which has been making headlines for the last year, are you actually holding them to a ship date which already made a clear statement that they were experiencing some type of delay?

      Whelafam
      Lyricist III
      February 11, 2022

      You are missing the point! They should be proactive for anyone ordering NOW! That they should be prepared to expect to wait for an extended period before item is available. Transparency will set customer expectations. Simple concept 

      jgatie
      jgatie
      February 11, 2022

      You are missing the point! They should be proactive for anyone ordering NOW! That they should be prepared to expect to wait for an extended period before item is available. Transparency will set customer expectations. Simple concept 

       

      Not  missing the point at all, I just don’t know what you want them to do.  Obviously they thought your ship date was accurate.  I know I received my last shipment in December on the very day they listed as ship date.  Of course I ordered it the day after Thanksgiving, a full month before.  So if the ship dates were accurate in Nov/Dec, maybe they had a good idea for Jan/Feb and something went awry?  Do you not agree the supply chain is volatile and unpredictable?

      Whelafam
      Lyricist III
      February 11, 2022

      Well I guess you are a lucky one. Good for you. I hope I’m just as fortunate but not feeling optimistic 

      jgatie
      jgatie
      February 11, 2022

      Well I guess you are a lucky one. Good for you. I hope I’m just as fortunate but not feeling optimistic 

       

      Well I do know I had no real expectation to get it that day.  I figured a week, 2 weeks either way, given the state of the world.

      Whelafam
      Lyricist III
      February 11, 2022

      You’re a special person and so understanding. I think most people still think when they order something that it will be delivered in the time stated or close to it. I’d be happy with a few weeks as well given the state of the world.  😉

      melvimbe
      melvimbe
      February 11, 2022

      Sonos could certainly forewarn the consumer that historically (over the last 18 months +) orders have been delayed significantly. And that it would not be out of the question for the order to be delayed for several months. If Sonos stated that then customer expectations would be acknowledged if they decided to actually follow through on the order. There is no excuse for the lack of transparency. Stating back order with shipping beginning on Jan 21 sets an expectation. Be real! No excuse 

       

      A few points here.  First off, I’m not sure Sonos can give  very accurate information on shipping dates for existing orders.  I mean, your Arc is likely sitting on a ship off the coast.  How does Sonos know when that ship will make it to a Port, then get transferred to a truck to their warehouse?  Under normal conditions, they would have a good idea, sure, but I don’t think that’s the case now.  

      Secondly, you’re assuming their systems have a way of updating the shipping date on each individual order that is currently backordered based on currently expectations of product brought into their warehouse.  I highly doubt there systems can do that.  That would be a rather complex process to implement, and something that Sonos surely hopes would be completely useless once things settle down.  Really, I would want them to be more focused on getting older orders out first...again, something they likely never had to be concerned about under normal conditions.  I bet they have a FIFO system for inventory, but making sure the first orders get completed first is different, and not something Sonos really had to deal with much before COVID.

      Thirdly, would it really make customers who’s shipments are delayed feel any better?  Sure, if you don’t like the updated shipping date, you could cancel your order, but Sonos probably isn’t a fan of that. Especially since it would be a very unreliable number, and the order could end up being shipped sooner than that.  Or it could be later and customer would just be frustrated.   I don’t have anything on order right now, but if/when I do, I’ll just put in the order and settle for a happy surprise when it comes in.

      Danny
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