My system seems to experience issues fetching information from Sonos servers. But is this because of the new router or could it be that there are/have been intermittent issues at Sonos end this weekend?
Details:
I’ve been using a new Asus RT-AX59U router since yesterday 7.12.2024 1 pm UK time. Air Fairness, QoS, and Smart Connect are disabled.
I set it up to use the same SSID and password as the old router. All 4 x Sonos One + Port connected at the time in the new app without issues. All are on 2.4 GHz, 20 MHz width. Sonos devices have reserved leases in the DHCP server. I have the app on Android, 2 x ipad, 1 iphone 14 pro.
Problems started yesterday evening:
- Sonos Voice control reacts quickly to “hey Sonos, play” and “hey Sonos, stop” and works BUT commands that to me need information from the internet do not work:
- “hey Sonos, how’s the weather” or “hey Sonos, what’s playing” would return many seconds later along the lines of “I couldn’t get that information. Try again later.” or “The internet is not connected.”
- “hey Sonos, set sleep timer for 30 minutes” would not be acknowledged at all although many seconds later in the app UI it shows that it was set.
- Today, when going into the Sonos app, in addition to above, all the apps lost the speakers and displayed the “Your system not found on … Update network”. Note: force quitting the Sonos app on all devices and restarting the app eventually found the speakers and fully loaded the home screen after about 20 seconds from starting.
I see all services are operational at status.sonos.com.
For now as of 11 am the apps show all speakers, and Sonos Voice occasionally does manage to quickly answer the weather query but I’ll see later whether all keeps all working ok.
Alexa has responded quickly all the time.
Other devices in the network have worked fine and I’m getting 100 Mbps download speed compared to the 60 Mpbs with the old 7-year-old router. That router didn’t have any issues with Sonos.
I don’t see anything the Asus router’s firewall or system log.
