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Question

All content services removed / cannot re-add

  • August 17, 2024
  • 7 replies
  • 131 views

All my content services have been removed (same on multiple iphones). The system will now not let me add any content services (so it pretty useless). I’ve rebooted, as well as signed out but it makes no difference. It just says unable to load content.

 

I can play directly to the speakers from Spotify, but throught the Sonos app nothing works.

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7 replies

  • Lyricist I
  • 2 replies
  • August 17, 2024

Same here on Android. Yesterday it worked and now everything’s gone. No new updates of the app has appeared in the meantime.

 

The app is getting worse by the day.


  • Lyricist I
  • 3 replies
  • August 17, 2024

My three Ones and. 5 may as well be bricks


  • Lyricist I
  • 2 replies
  • August 17, 2024

Same here.  Multiple iOS devices and Android all show no services and you can’t add them.  I had many services and now they all are gone and when you try to add them you get this:

 


  • Lyricist I
  • 2 replies
  • August 17, 2024

I'm getting the exact same issue. All services removed (Android App) and cannot add them back. Also get the check Internet connection same as the screenshot above. 


  • Lyricist I
  • 2 replies
  • August 17, 2024

I found a work around to add the service back. In the Spotify app, start playing and select a Sonos room. Then try to group a room from within Spotify and it will ask you to do the service authorisation from Spotify, which works.

 


sigh
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  • Prodigy II
  • 414 replies
  • August 17, 2024

It is working again now @cjanssen ?

From the timing of your post it coincides with there being issues with the Sonos backend platform services

https://status.sonos.com/incidents/jh0bj4s01bz9


  • Author
  • Contributor I
  • 1 reply
  • August 17, 2024

Looks like it is…thanks 


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