Talk Sonos Products

Yandex Music got disabled in the Sonos app and turned my Sonos devices into bricks. No announcements, nothing...just a message that the service is no longer available.I understand that you want to support Ukraine. I get it and there are lots of better ways to do it,  but that has nothing to do with music. Yandex wasn’t even sanctioned by EU nor US.I loved sound of Sonos from the first time i heard it and i even purchased the Beam without checking that it can’t work over wi-fi/bluetooth.

InSubject: Sonos - Here to Help Hi [removed],Patrick forwarded your note along to me as I am a supervisor here at Sonos. Your case has been assigned to our team here at Sonos Customer Experience.Thanks for bringing it up. I will be more than happy to take a closer look at your issue. Do you happen to know the previous case ID of your recent contact with our support in order for me to investigate further? If you have any additional questions or if there is anything else I can assist you with, feel free to reach out by replying back to this email and I’ll be happy to help. Here is your case ID: [removed].Regards,--------------- Original Message ---------------From: [removed]

Hi, I have a Sonos Beam and two Play:1s connected to a Samsung TV in our living room. I also have a Sonos Connect connected to a turntable in the living room, and when I want to listen to that I’ll group it with the Sonos Beam so the music plays through that and the Play:1s.The problem is that when I then ungroup the Beam from the Connect to use the Beam with the TV again, my Samsung TV no longer recognises it. I usually end up have to unplug all of the HDMI inputs to the TV and plugging them back in again, starting with the Beam. This is a bit of a pain as the TV is on a wall bracket and it’s not easy to get at the HDMI sockets at the back of the TV.Does anyone have any idea why this might be happening, and if there’s a way to reconnect the TV and the Beam without unplugging everything? Turning them off and on again doesn't seem to work.Thanks!

I finally found a work around for playing music on my android phone on Sonos speakers.  I was dissatisfied with using the Sonos app because: 1) Sonos does not sort folders or artists alphabetically (making it extremely difficult to locate a particular artist among 600+); and 2) the Sonos equalizer is too simple (one knob for bass - one knob for treble). The solution is remarkably simple: install the  BubbleUPNP and cast your favorite android mp3 player app, podcast app, or other android audio stream.  I have seen numerous forum inquiries about this issue, but none of the responses have descibed this simple solution. I am so delighted that I can now play music from my phone to Sonos speakers with total ease. 

Hi, My Sonos Move is connected to my windows 10 laptop using bluetooth. Everything works fine, I can play movies with VLC and hear sounds, listen to music etc. UNTIL I launch my browser (chrome but same problem with edge).For example if i launch a video on youtube, while the video is playing I have all the sounds of my computer with the sonos move, but if I pause the video, I won’t hear any other sounds coming from my computer. That means that if I’m watching something with VLC and i pause a youtube video, i have to close my browser, disconnect and reconnect the sonos move via bluetooth to the laptop to be able to hear the sounds from VLC again.I think it can be due to some controls done in youtube or netflix websites, but i’m not sure how to fix it. Any ideas ? Thanks

Playlists are no longer showing up on the My Sonos tab of the app. Yet I can add tracks to my playlists and they all show up in that dialogue. How do I get playlist back on the My sonos tab?

My system works fine, hardware and Sonos apps (everything is up to date), except this notice/message appears now and then very briefly when Sonos app/controller on my Windows 10 computer is started: "You need to set up at least one Sonos speaker to get the music started. Open the Sonos app on a mobile device to continue". Two buttons: "Get the mobile app" and "More options" It disappears very fast and the Sonos controller opens normally as usual and works fine. Is something wrong?

A little background information.  My current setup is a sonos arc, sonos gen 3 sub, sonos amp powering speakercraft Crs6 roof speakers.  I have sonos in ceiling speakers (purchased before I bought the house the setup is in) and found I have a mounting depth issue for the ceiling speakers.  The sonos ceiling speakers need 4.75” depth and I have 4”.  I am very handy with wood working and could make trim rings to drop down the ceiling speakers 3/4” but I guess my question is: is it even worth the trouble?  Are the sonos in Ceiling speakers going to be worth it for the true play tuning or should I just get a different high end lower profile roof speaker?

So I got ARC, Sub3 and rear speakers to run Atmos sound, but as pleased I am, I have been wondering that how big can build around this system?ARC is taking care of most of front, side and ceiling channels, but can I integrate to this system dedicated Side and height speakers if I want to, like One SL or Roam?And is there possible to use Ikea Symphonisk speakers integrated to this setup?

I was getting Dolby digital plus 5.1 (as it was showing in the Sonos app) while watching Netflix and prime video contents when I put the digital audio out settings on my Hisense TV to RAW. Since today morning it’s showing just Dolby Digital 5.1 rather than Dolby digital plus. But I couldn’t feel any difference in the audio quality. But how to make sure if I am getting actually Dolby digital plus 5.1. By the way the product I own is beam gen2.

Is it chuffing possible to have a clear and clean answer from Sonos tech or managers to understand WHY it is not possible to control SONOS volume with Mac keyboard keys but you have to go through several more clicks to invoke the Sonos controller????? What is the heck with you Sonos guys… why don’t you make it possible like it was on older systems??? I have checked the forums and you have always found a sneaky way not to plainly answer.I think it is about time you put the money where your mouth is!!! I am utterly annoyed.

I downloaded above app to my IPad.  Went to Browse/clicked on YouTubeMusic.  Screen shows up says no selections are available.   How do I add a selection to you tube music part of the Sonos App? 

Is there any use in adjusting speaker distance after trueplay? To be able to adjust the speaker distance you have to turn trueplay off, then do the adjustments, for so turning the trueplay back on. But after this is done, the speaker distance is grayed out. So I wonder if doing it this way will effect the sound, or are you just back to your original truplay distance?

I notice recently when I  change the volume My screen  on my iPad or iPhone dim slightly for a few brief seconds. Is that normal or if I done something wrong. Thank you

Hi, I hope someone have had similar issues and found a solution. I have a Sonos Roam connected with four Ikea Symfonisk speaker. The problem I am having is when I connect eg my phone with the Roam to play music via Bluetooth and streaming to the Ikea speaker, the Ikea speaker frequently stutter, they stop playing for 1s every 1-5 minutes (not the Roam). I have updated all products and tried to reset the Roam (also Symfonisk s) a couple of times and I have set the Routers Wifi channel to a different than that of the Roam. Also at some point I somehow figured to configure the Synfonisks WM to 0 (afasik the Roam can not use WM:0 this is always WM:1). After I reconfigured them, the problem was not present, directly after and for maybe another day. Thereafter (since 2 month) the problem is present again and always. I don't have any problems when playing Sonos Radio (TuneIn) an all speakers (incl. the Roam).  Does someone have a similar setup and has the same p

Hi, I have just been given a Roam as a gift to add to my existing Sonos suite.  I have the older technology (Play 3 and Play 5) using Sonos 1.  From what I am reading it appears I cannot link the 2 together.  To use the Roan I have to be on Sonos 2, but if I upgrade to Sonos 2 are my Play 3 and Play 5 speakers rendered useless?

My wife has the S1 app on her Ipad and Iphone and have the S1 app on my Android phone and also on my Windows laptop. The app only works on my Windows laptop, not on any of our other devices.We have gotten the REALLY annoying requests to upgrade to the S2 app when opening our S1 app. We have declined because we know the S2 app is not compatible with our speakers. What is happening now is the S1 app loads but then tells me all of my speakers are incompatible and wants me to update to the S1 app (which I am currently using), then a Sonos update screen pops up with the option to update, I select update and it looks like it is updating, then I get a Update Problem screen, and an option to try again which just puts me in an endless loop.Is this an app problem or is Sonos not supporting the older speakers any longer? Is my only option to download an unapproved controller app from Play Store?Also, I have tried rebooting the speakers and router. It didn’t work.

We have a large investment in our Sonos system, and use the S2 apps on MacOS and iOS/iPadOS (all current OS versions), With the exception of bug fixes and firmware updates, I haven’t seen a single user interface update since its release. Note that while we have an AppleTV (and 3 Apple Watches), we never use either to control Sonos, so I’m not looking for apps on those OSs - just updates to iOS would be sufficient though sync’ing the UI in MacOS and iOS would be very much appreciated.Given Sonos’s premium market positioning (and cost), I expect that at a minimum there would be updates and improvements to the UI, making it more current and better organized like other apps and systems. At least some functionality improvements should be included as well. The app is completely static from the user standpoint. Are there any plans or projects in the works to update the app’s UI and features? If so, can you provide details as to some of the possible changes as well as rough ti

Hi there, I’m relatively new to Sonos, buying a number of items last year.  I later added a Beam to my bedroom TV which sounds great.  About a month after I bought it, the Beam gen 2 was announced - a little annoying but I have no issues with the quality of my original Beam.  But I had no idea when I bought it that it was so due for replacement or would have waited for gen 2.  Today I got an email from Sonos offering me 15% off to trade it in for a new Beam. Is my old Beam likely to be obsolete and stop working soon (it is less than a year old). I have read about Sonos making older stuff no longer work and a little concerned. 

All of a sudden my controller on my iPhone as well as my pc do not control my sonos system . I have unplugged  all 9 sonos products, rebooted so many times and it still is working intermittently if at all. It is getting frustrating. Do you have a solution?  

Just got my Move a week and half ago, joined with rest of my system no problem.  First issue has been battery dying within 18 hours.  So in trying to fix that problem by resetting it, turning it off for 30 secs per Sonos suggestions, I am now having issue of the Move staying online.  Every time I go to use it, it’s offline.  Once I turn it back on manually, battery is at 85%, so that’s not why it’s offline.  I added a Boost last night to try and ensure my WiFi is stable.  My worry was, it would go offline if it loses WiFi.  Problem still exists.  Looking for suggestions.

Hello im not aboe to make a VAT free purchase one EU country to another - I did this in February now its not showing an option. I was told on phone last week its a site priblem which should be recolved soonIm buying in a Cyprus company for business use.  

I know Sonos does not release any of it's future plans but I'm just wondering about future speakers.Does any suspect or think Sonos may offer Atmos enabled rear surround speakers. I see quite a few brands have Atmos sound bars plus Atmos Surrounds.I'm adding more Sonos speakers to my home but If rather just move my current Sonos One's that are currently surrounds to other locations in my home if there is any hope of new surrounds coming.  Do I want to play the waiting game or take chance and purchase new speakers now 

I have a oled Lg Tv and just hooked up a arc and two one SLs for surround. When watching a movie with Dolby atmos everything works great but with DD+ 5.1 sound only comes from the arc.  Below are pictures of how everything is currently set up. The arc is hook through hdmi arc port and is set to auto not pcm 

On another forum people are mentioning that they’ve had emails from Sonos about their Play1 speakers and that they are now eligable for upgrade…. I never seem to receive these emails from Sonos so though I’d check my system and upgrade information.According to this information, 4 of my Play1 speakers and 1 Sonos One (Gen1) speaker are now all eligable for upgrade and are not compatible with S2 and I can stay on S1 if I like. The thing is, I’ve been on S2 since it was first released so they must be compatible. I’m quite confused now!!