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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4505 Topics
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ViperXL75Avid Contributor II
asked in Speakers
No trebble. Everything sounds like mid-level or bass

Guys.I am panicking over here.My old Sonos Play1 decided suddenly today to start playing only mid-range and low-range (bass) sounds.Everything I play will sound without trebble.I have tried PowerOFF/PowerON.Tried resetting by pulling power cable and plugging back in while holding Playbutton at the top. And then go through "Adding new product" setup.I even tried connecting it to cable instead of wifi. And also played multiple sources.... from internet and music on NAS.It didnt get hit or fell down.It was just standing on top of my clothing closet all the time. No sunlight or heat there.  What else can I do?Did it break down just like that?!? 

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V
1 year ago
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ThekideoTrending Lyricist I
asked in Speakers
Sonos one xl / Nighthawk keeps stops playing

Please help. I have a R7350 Nighthawk system with download speed 411.12 Mbps & upload 22.13 Mbps. I have (2) Sonos one SL. The problem is after playing for an hour the music stops. The light on the top of the speaker is white. I have made about 10 calls when submitting diagnostic code. At first I was told to contact my network provider . Changed channel setting still no difference. All speakers show on my network & are on 2.4 GHZ. speakers are about 15-20 feet from router open floor plan. Not to sure what to do at this point. Any assistance would be appreciated. Extremely frustrating when you call and it like they are reading off the same que card. The latest was told to delete everything and reinstall ...yup same result….Please help!!

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Corry P
1 year ago
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PhiLondonContributor I
posted in Speakers
Do you have to be a tech genius to own a SONOS system?

I have s medium sized 3 bed semi in the London suburbs with business broadband (300mb) from BT with a BT Hub 2. There are dozens of smart home devices on the wifi, plus a couple of phones/ipads. PS4, TV and SKYQ are wired to the the router (SKYQ multiroom which I think creates it’s own network) as well as two high end PCs. There are occasional wifi visitors.I currently use Alexa devices of various types in all rooms for Multi-Room-Music. It is not great but gets by mostly. It is steadily getting worse with Spotify /Radio drop outs and white noise. Resetting is a pain with power cycles, router restarts etc….then all is well for a while but problems inevitably return. Amazon have not been much help. (I found that MRM from Alexa does not work well with the BT discs and had to disconnect them)So I am considering a SONOS system but looking on this forum I am a little concerned that I will just swap my current issues for new ones. I am pretty tech savvy but my wife isn’t an I want something

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J
1 year ago
F
FreddyOContributor I
asked in Speakers
One of two Play5 drops for 1-2 seconds

When playing music on Spotify, the left speaker occationally drops playing for 1-2 seconds.This problem is not present when playing from other sources. Also playing spotify on other devices as bluetooth works just fine. Diagnostic number, if it is helpfull: 857151965

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Jamie A
1 year ago
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tkharleygirlContributor I
asked in Speakers
Speakers cutting out is boost the solution?

Hello, I have 8 one SL speakers through a 2500 sq ft house.  I had multiple problems with far reaching speakers from the router cutting out on my wifi.   I have moved the router to the central part of the house and connected one of the speakers to my router via ethernet to create the mesh sonos network.  I’m still having problems with the speakers cutting out (one of them being the speaker that is connected to the router).  I have rebooted all speakers, changed the channel on the sonos.  My last option is to call my cable provided to ensure that the channels match and the other channels are disabled. I disconnected the wifi extender and live in a house so should not have to much interference from my neighbors. My next thought is getting a boost but before I purchase it I want to ask if that is really going to correct the problem? The far reaching speakers are cutting out but it is happening on the majority of them intermittently.  Sometimes I can uncheck the speaker and check it again

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J
1 year ago
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WanderersmelodyContributor I
asked in Speakers
Sonos Move - converting European 2 pin to UK 3pin

I recently acquired a Sonos Move but it has a 2 pin European plug and I live in the UK where plug sockets are 3 pin. Aware that I can buy a plug converter but does it have to be a certain power?  TIA 

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Ken_Griffiths
1 year ago
S
Sonos listenerContributor I
asked in Speakers
Sonos One SLs in a pair don't stop playing at the same time

Hi, I’ve just bought a new pair of SLs and they are really good. The only problem that is bugging me is that the left speaker stops a little bit earlier than the right speaker when I hit pause on Spotify. Is it a common thing?P/s: They do start playing music at the exact same time though.

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Corry P
1 year ago
Edgie70
Edgie70Renowned Enthusiast I
asked in Speakers
usage wattage

Hi all , hope you can help, I've found on the Sonos site the usage wattage when idle https://support.sonos.com/en-gb/article/sonos-power-consumption-while-idleBUT what I need to know is there a way of knowing how much wattage is used during playback, I know it can vary but most manufacturers put " max ...w " on the label . I need to know because I'm thinking of adding the mini sub but it would run off the same twin socket outlet as my beam 2 and 1x One SL ( also the tv , sky box and fire stick ) sky box has " max 41 watts " fire stick has  " 21 watt " stamped on the plug , tv 140 watts max but nothing on the beam or One SL. One SL has 1a on the bottom but looking at the idle watt page it wouldn't work out right at 1a , using the formula A x V = watt a one SL would use 240 watts but says 6 watts on the Sonos site . 

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Mr. T
1 year ago
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Retro90sMTBContributor I
asked in Speakers
Nothing will play through the SONOS app

I have a three room setup - two stereo pairs of play 1s downstairs and a single play 3 upstairs. I mainly listen to stuff on Spotify which I usually do through the Spotify app, however I sometimes want to listen to the radio which I use the SONOS app to play.Last weekend radio was working fine. This weekend it isn't working at all. I have tried to play several radio services through the SONOS app along with Spotify. In the case of radio stations, if a room had previously been playing something started on the Spotify app, it resumes play from Spotify. When I try to play Spotify through the SONOS app I get the error adding tracks message.Grateful for any advice.

3
Corry P
1 year ago
R
Ryan CTContributor I
asked in Speakers
New Sl will not pair to vodafone pro hub

Hello, new to the forum. I have a play one Sl that I can’t connect to my new router. I have other units that have paired no issue just this one. I have wired it in for the moment and works ok. However when I try to create a surround, I choose the speaker it’s playing from the app and the wireless one will not work and asks to add to the wifi network again. It will not add if the wired one is in. If I reset both then add the other play one it pairs ok. But still can’t pair the Sl, that has to go wired again. The system was all ok before I upgraded to the pro hub 2. I can play them all together no issue just this pairing issue that’s possibly causing the surround issue too? I have spoken both to Sonos and Vodafone but still getting no where. Any help or advice is greatly appreciated and sorry for the long postMany thanks

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Corry P
1 year ago
R
RiccofraContributor I
asked in Speakers
First connection

How should I connect, at the first time, the Sonos One SL to the home wifi?

2
Airgetlam
1 year ago
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JacSobContributor I
asked in Speakers
CD Player for Sonos Beam G2

Hey there,I’d like to connect my Sonos Beam with TV and CD Player. So I’m thinking about buying some CD player for that purpose, could you be so kind and send me some good examples? Another thing is the connection itself, the beam is connected with the TV by HDMI Arc, the CD Player might be connected with HDMI (I assume) but the question is whether the TV will have to be launched for everything to work? Or once the CD player is turned on and the CD is there, the sound will be played by the soundbar?Thanks for help.

1
106rallye
1 year ago
alsmith
alsmithContributor I
posted in Speakers
Volume control

With multiple devices, raising the volume with an iPhone raises all devices by the same amount. Id wish for it to be proportional. The use case is that sometimes I use airplay to a speaker that I don’t want to hear and relay that to a room that I do want to hear. Raising the volume in the iPhone turns it up in both rooms which is counterproductive. 

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alsmith
1 year ago
D
DJ9077Contributor I
asked in Speakers
cant connect to new wifi even after discovering speaker

I updated my internet provider and changed WiFi and can now only connect one of my three speakers. I even did a reset and got to to the point where the speaker is recognized, it makes the chime sound and then say can’t connect to WiFi? I’m hoping someone has an answer.thanks

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D
1 year ago
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RosettiContributor I
asked in Speakers
Can’t listen to Spotify on two speakers and speakers appearing alternatley in system

I have two One SL speakers (Living Room and Bedroom) and up until today have been able to listen to Spotify on both at the same time. Now all of a sudden I can only select one or the other. I can still listen on both speakers via the iPhone Music and Podcast apps, the problem is only with Spotify (a service you have to add - could this be part of the problem?)I opened the Sonos app and only Living Room was showing in the system, and it couldn’t find Bedroom to add it. I messed around rebooting and connecting to another speaker in Spotify then noticed that my system was now showing Bedroom only, Living Room was gone. This has happened a few more times as I’ve gone through various troubleshooting methods (pressed the button on the back of the speaker, rebooted my router) - each speaker alternates showing in my system, and it doesn’t seem to to based on which is connected to Spotify. Right now I’m connected to Bedroom and it will play, but Living Room is the one showing in my system. Why

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Jamie A
1 year ago
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SonomaEBContributor I
asked in Speakers
Question about outdoor speakers/amp interfacing with current Sonos indoor system

We have a Playbar, Beam and a couple of 1 portable speakers, all of which we love.  We’d like to add a couple of outdoor (waterproof/resistant) speakers.  Here are my questions:Since we have a Sonos system, do we still need an amp?  (The Playbar is just off the patio, indoors). Would the outdoor system be considered a new system or can it integrate with our current system? I’m assuming the speakers still need to be plugged in, yes? Do the speakers communicate with the amp wirelessly?Thanks in advance!

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melvimbe
1 year ago
B
BruhzerContributor I
asked in Speakers
Help

Bonjour, alors voila j explique mon problème : J’ai une paire de Sonos One, mais je n’arrive pas à les connecter avec mon vidéo projecteur que j’ai eu récemment. Pour info le vidéo projecteur que j ai en ma possession est un Xiaomi Comptact smart projector 2 ( ce n’est pas le vidéo projecteur de compétition, mais pour une chambre c’est pas mal ) mais le bémol sur ce projecteur c’est que je n’ai qu’une prise Jack, une sortie USB A et également une sortie HDMI, mais aucun moyen de connecter par la prise optique. Je ne pense également pas que la sortie HDMI du vidéo projecteur soit compatible Arc.J ai de plus une Xbox série X donc est ce que je peux passer par l intermédiaire de celle ci ?En tout cas si vous avez des solutions c’est avec grand plaisir 😅 Moderator edit:Google Translate-Hello, so here I explain my problem: I have a pair of Sonos One, but I can't connect them with my video projector that I recently had. For information, the video projector that I have in my possession is a

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Corry P
1 year ago
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DashoContributor I
asked in Speakers
Sonos connected to router with ethernet cable

When I open the app, it only wants to connect wirelessly.  How do I bypass that step?

1
Airgetlam
1 year ago
M
MancBillyContributor I
asked in Speakers
Connecting tv AND turntable via line in on Play:5.

Does anyone know if this would work?  I’ve got 2 x Play:5s set up as a stereo pair. One on the left next to a turntable, one 3 metres to the right next to my telly.  The turntable is to be connected to the left side speaker via RCA to line in. I’m wondering if I could connect the tv similarly to the right hand speaker at the same time.  ps sorry if I’ve posted this incorrectly in the forum. 

10
Airgetlam
1 year ago
H
HorseContributor I
asked in Speakers
Router reset. System won't connect to wifi.

 2.4Ghz in use.  5Ghz disabled. Mode is B/G/N 

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H
1 year ago
I
IanPaddContributor I
asked in Speakers
Trying to play Spotify simultaneously through Roam and Beam

I’m trying to sync up Spotify with both my Roam and Beam to play the same song through both speakers. The system in the Sonos app only seems to list one device at a time and won’t find the other when I try to add a product, despite Spotify detecting both products still. So when I choose grouping in Spotify, I can only play through the one device in the Sonos app system. I’ve tried resetting the speakers, apps, wifi and both devices have different IPs but nothing works. Can you help please?

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Ken_Griffiths
1 year ago
A
AnnelutherContributor I
asked in Speakers
Successful Turntable Connection?

Has anyone successfully connected a turntable to a Sonos Play 5??? We’ve tried two different turntables, cords, preamps etc and the sound quality is terrible on all of them. Please let me know which turntables you’ve had success with! So far we’ve tried Fluance and Audio-Technica. Thanks!

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Belly M
1 year ago
I
iandomContributor I
asked in Speakers
Locking Sonos to 5GHz

Is it possible to force Sonos to use the 5 GHz band and thus avoid microwave interference?I have recently replaced some old Sonos devices with new S2 capable devices, so I have a mixture of Sonos Five, Sonos Port (all new) and Play:3 (older, not replaced). Three of them are hard-wired to the LAN, the rest rely upon wireless.My home WiFi network supports both 2.4GHz and 5GHz (same SSID) with two WAPs to provide good 5GHz signal throughout my house.My problem is that when I use my microwave a number of the devices lose the music stream (which is coming from a NAS hard-wired to the LAN).  This suggests Sonos is using 2.4GHz.  Is there anyway I can have the Sonos devices just use 5GHz all the time to avoid this issue?  

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Airgetlam
1 year ago
J
JPadillaContributor I
asked in Speakers
Can’t get remote volume control to work with Playbar

I’m trying to use my Samsung remote to control the volume on my playbar. I used the app to set up IR control but when it comes to the first step, it doesn’t pick up the volume buttons on my remote. The only button on my remote that the playbar picks up is the power button. Whenever i press the power button during the setup, it continues and says my remote is setup. The power button on my remote is being used to turn off and on my tv and apparently control the volume on my playbar. Is there a fix for this?

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106rallye
1 year ago
B
Bob329Contributor I
asked in Speakers
code error 6

Hi, code error 6 again… really like sonos but , every 2-3 months there is an issue with the system.. My wifi runs great.. Don't mind paying those expensive speakers but its pretty annoying to always have to shut down things 2-3 times to make things work. is there a simple solution. I have 2 play 5 in one room , Arc SL, 2 ONE SL and one sub in another room.. update required , not working when trying to updated , problem with updating system , not able to update..

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Ken_Griffiths
1 year ago
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