Prodigy I

Trade up scheme

218 replies
16119 views

Either I'm misunderstanding or this scheme is just encouraging people to throw away perfectly good Sonos equipment.

The way I read it, you "trade up" by selecting an eligible device and it then gets deactivated by Sonos for you to bin.

This is surely ethically wrong?

Trade Up

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M

McBrien

Trending Lyricist I

I am confused! I’m in UK and have just been sent the Trade Up offer. When I go on to the web page I can see the items they suggest could be replaced but they do not say what with. I have to click the box and agree before I can see what the new item will be and how much it cost be and indeed what the benefit is.

I have old Connect Amps and Connect boxes - anyone know what I am supposed to replace them with and how much they cost (and why I should or shouldn't do it?!)

ratty

Before you go to commit to the Trade Up there’s a link for the terms & conditions. I suggest you read them. Basically for each product you recycle Sonos is offering a discount on any other Sonos product. Once the credit is applied, your view of the prices in the Sonos web store would change accordingly. There’s no “you should replace X with Y”.

In any event if your products are working fine you may perfectly well choose to continue with them.

R

rwrgeo

Renowned Enthusiast II

I agree bricking otherwise usable devices is poor environmentally, though for anyone thinking of replacing a device anyhow this trade up does seem attractive.

I am concerned this is pointing to future lack of support for older devices. Hopefully I’m wrong (especially as the Connect was still for sale until recently), the longevity of Sonos products to date and the improvements Sonos has made along the way has been a big plus.

I’ve actually been a bit put off at the move to more frequent hardware iterations, for example I’m unsure about getting a Move in case there is a v2 on the horizon.

A

amun

What I take out of this whole thread and this trade in scheme is that Sonos are now planning on end of lifting the Play 5 and Connect:Amp.

As someone who has already been burnt by Sonos bricking product, why on earth would you think I would want to buy more of it?!?

Well, quite…

J

jacob_7Author

Prodigy I

Before you go to commit to the Trade Up there’s a link for the terms & conditions. I suggest you read them. Basically for each product you recycle Sonos is offering a discount on any other Sonos product. Once the credit is applied, your view of the prices in the Sonos web store would change accordingly. There’s no “you should replace X with Y”.

In any event if your products are working fine you may perfectly well choose to continue with them.

Whilst not a bad answer (the last point especially) I inadvertently marked this as the best answer. To be honest , I didn't even know it was an option , can it be undone or we stuck with it? Ta!

Ryan S

Retired Sonos Staff

Before you go to commit to the Trade Up there’s a link for the terms & conditions. I suggest you read them. Basically for each product you recycle Sonos is offering a discount on any other Sonos product. Once the credit is applied, your view of the prices in the Sonos web store would change accordingly. There’s no “you should replace X with Y”.

In any event if your products are working fine you may perfectly well choose to continue with them.

Whilst not a bad answer (the last point especially) I inadvertently marked this as the best answer. To be honest , I didn't even know it was an option , can it be undone or we stuck with it? Ta!

I unmarked the answer. And also swapped this thread into a conversation instead of a question, it’s not really the type of thread that gets a “best answer” which solves it.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

jacob_7Author

Prodigy I

I unmarked the answer. And also swapped this thread into a conversation instead of a question, it’s not really the type of thread that gets a “best answer” which solves it.

Thanks Ryan!

A

andrewCBR

Lyricist III

Ryan S, it would be nice if you could confirm that Sonos aren’t intending to brick more product.

I’ll make it easier for you, how about just confirming that Sonos aren’t proposing to brick products eligible for this discount in the next 18 months?