It’s just sad. They are just adding “planned obsolescence” into what was once a great product. 

App solution needed.
Sonos, a call for you to find a solution to the legacy generation 1 announcement that doesn't cause the mass carbon footprint waste of perfectly good products, and also cause a large proportion of your customer base to simply abandon your products forever.
I am no technical expert but a solution here seems perfectly logical and feasible. You want to develop new software and take new products forward, but at the same time say gen1 products wont cope with those updates.
You need a strategy of App deployment and retention aligned to generation of products.
If at 30th April 2020 the current version of your App was cast in stone but made available for constant download for gen1 products, meaning I could still use, connect and enjoy my sound system, this would be a reasonable compromise. I'd accept, as in any environment that if I didnt have the latest kit, I might not be able to enjoy the latest features, but I would not expect to lose everything I had enjoyed simply because there was no way to preserve it.
You need a clear differential on Gen1 and Gen2 onwards etc software from May 2020 onwards that customers can make an informed decision on.
Would it be so hard to keep both old and new software apps on the Play and iStore for example?
Also, can we not have a selection in the App to force its hand and prevent it trying to bring updates down for the speakers? We just need to preserve what we have within an App that functions with it.
Stop the madness.
Thank you

Looks like lots of very unhappy customers . Sonos you really need to relook at this ? If your speakers are as good as you say … then they should be just as good without software … or am I missing something on how speakers actually work !!!  Very annoyed . 

I was going to make use of the trade up scheme until I saw the bombshell announcement yesterday. I’ve now changed my mind because I’ve lost all trust and confidence in Sonos as a company and I don’t want to feel trapped into their system any more. 

I will take the option of keeping my existing hardware and stop the software updates. 

Am I alone in this feeling of not trusting Sonos any more?

Do the right thing SONO’s, as an investor/shareholder, figure out the software to separate the Gen 1 from the non-legacy software.  If I don’t Trade Up, you are making the rest of my system obsolete (8 other products).  I currently do not wish to spend the $$$$ (after 30% off) on three more Play 5’s and then dump operating speakers in the trash.  Can’t wait for your earnings call! 

By the way, you must have a Bonehead for Public Relations to send out an email like that.

I still haven’t received the email from Sonos. I never got the offer email when the CR100 was dumped either. I think this is because I had to change the email address that my system was linked to and their system cannot cope with this. I have to find these things out from the internet rather than from Sonos. 

If I log into my Sonos account and view my details it does tell me that I have 4 items that will be ‘trashed’ soon.

Like most formerly-loyal, multi-product Sonos users, I’m pretty bothered about this entire issue. However, it’s this lack of concern for the environment that angers me the most. I really want nothing to do with a company that cares so little about the state of the planet in 2020. And the arrogance of the responses from Sonos on this thread--basically trying to argue that by bricking perfectly functioning, high-quality devices, while calling it a “recycling” program, they are taking an ethical approach to electronic waste--is simply insulting.

In the end, I think this is all about wanting to add unnecessary “upgrades” only to differentiate their products from cheaper devices like Amazon Echoes, Google Home Minis, etc. That’s the only reason I can think of, because streaming music alone shouldn’t be facing many technological innovations in the coming years. To me it shows a real lack of faith in the quality of their products and their overall system.

Joke’s on them (and the planet) in the end, when in pursuit of short-term profits and stock market gains they ruin their reputation and push away their loyal customers (many of whom, like me, have essentially been unpaid salespeople over the past decade as I told people how great Sonos is). Or, sadly, the joke might be on me when they eventually declare bankruptcy and ALL of my products stop working!

I have that exact problem. Multiple amps and connects that were purchased and deployed amongst young units and old units. Several key areas that I used are now going to potentially drag down other current systems.

i also question if this will be a rolling “10 year old” product issue… so next year the 2012 units fall off and on and on. 
It would be helpful to get some insight as to the scope of the problem created by stopping future updates. Lack of access to new streaming services or smart home inter connectivity I can leave with. Unit log offs and content interruptions would be a deal breaker. As referenced in other threads, Sonos taking the carrot approach over the stick would feel better to those of us who have gone all in on years and years of products. 

Sure would have been nice to see this before the price increase on the Port.  Nope, not intentional at all.

Sonos Shareholder meeting;

This is blatant profiteering, at a stroke destroying faith in the Sonos brand. I’ve spent £thousands on Sonos products, expecting them to last as long as my previous hifi kit, all of which is in perfect working order after decades. But the Sonos equipment is apparently obsolete after 5 years. Well, listen to this, Sonos. When your kit “loses functionality” as you promise it will, I’ll definitely trade up - to another manufacturer, one that doesn’t treat its customers with such contempt. The US car industry tried building in obsolescence in the 1970s, while wiser - and more savvy - competitors in Europe and Japan concentrated on quality and longevity.  As a result, the US car industry almost went bust, while their competitors prospered. Unless Sonos reverses this foolish and unethical policy soon, it will be the company heading for the scrapyard along with its expensive speakers. 

I am have invested a lot of money in my Sonos system around my house.  To now be told that the 2 Play:5 units that I have will not work and as a result will stop me updating the other 5 Sonos units on my home system after May 2020 is an absolute disgrace.  A 30% upgrade allowance is far short on the expense of adding two new Sonos devices.  This has now made me seriously think about Sonos as an ethical company and whether going forward I would want to buy any further products as the 5 current products that I have that are now affected will within the next year of so land me in the same situation.  I cannot justify the expense and will have to look at other companies to provide my home entertainment systems.  Watch out Sonos I am sure Google and Amazon will be only to happy to take your loyal customers away from you - after all you have helped already.

I’m with everyone else here.  This is a egregious policy to try and force people to buy new products.

My whole house is setup for Sonos, as is my office. I have recommended Sonos to countless people.  Now they are telling me that 5 of my Connects and 1 of my ConnectAmps are not going to be compatible going forward (plus 4 other products)?  I won’t be updating the software (nor will I be upgrading my equipment), but it seems like the problem could be that the equipment could no longer be compatible with some music services?  Sonos is asking for another $3,000 to replace my Connects and ConnectAmp that are working flawlessly?  Not gonna happen.

I was going to purchase a Sub soon to pair with my PlayBase, but I won’t be buying any new Sonos equipment if the plan will be to make them obsolete in the future.  I have paid a premium for Sonos equipment thinking that I was getting a premium product with premium support, to last many, many years (like other audio equipment).  If this new policy goes into affect, Sonos has lost me as a customer, and as an ambassador for the Sonos brand. 

That’s not true. We’ve seen recently that you now need v10.4 to control speakers via the Spotify app. In 6 months time, Spotify may need v10.7 to run, which legacy devices will not get.

….

I wrote this a month ago - I must be psychic huh… I’m one of the smartest people ever it seems.

I also wrote this.

Don’t pat yourself on the back, I predicted the exact same thing in that thread, and I’m the biggest Sonos fan there is.  Doesn’t take a genius to understand that eventually, older hardware can’t keep up with changing software.  That’s been reality since Turing punched a ticker tape. 

That’s BS though because it only needs to play an audio stream and the old stuff was designed to do that easily ie. it can easily handle the bitrate. I was awake up to the slimeballs.

No, it needs to access the source, it needs to authenticate, it needs to decode the codec, it needs to be the master for any other devices that are grouped, it needs to incorporate timing queues into the stream, it needs to process track information, it needs to store the queue, track index, favorites, account info, diagnostic info, any service required DRM scheme, etc., it needs to communicate with the controller, it needs to communicate with Amazon Web Services, it need to manage the Sonosnet mesh, it needs to navigate STP . . .

Need more?  

I don’t use a music service - I use a NAS (my own collection) and internet radio.

It can handle it - no problem.

Why would I want to upgrade so I can pay another subscription service for something I don’t want.

And all of those things it had to do back when I bought it - except for Amazon which I don’t give a flying about.

Well, how generous of you to feel your anecdotal account of personal usage speaks on behalf of millions of other customers! 

Mate Sonos can write middleware for the streams and do it in the cloud they just want to get more money from existing customers - it’s a cynical move. I also don’t need to apologise for my own personal usage case. It’s my equipment, I didn’t lease it. It’s not my problem they didn’t bargain for the whole of life support costs.

I really don’t know why you are complaining, if all you do is stream from an NAS and TuneIn, you can stay at a legacy version, not receive updates and your Sonos will play on until the hardware breaks.   Sonos has given you exactly what you wish for.