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Answered

play 5 1st gen stop playing


Sonos app 1 

play 5 stops working after 20 - 30 seconds 

when I unplug it reconnect to the network and work again but stops all other speakers

working. I have to re locate the playlist and start again but it drops after another 30 seconds 

any Q? 
tks adv

Best answer by Corry P

Hi @marcandreauclair 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Before you do so, it would be worth rebooting your router by switching it off for at least 30 seconds. Wait for WiFi to return, then wait another couple of minutes before testing.

I hope this helps.

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2 replies

Corry P
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  • Sonos Staff
  • 8192 replies
  • Answer
  • November 28, 2022

Hi @marcandreauclair 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Before you do so, it would be worth rebooting your router by switching it off for at least 30 seconds. Wait for WiFi to return, then wait another couple of minutes before testing.

I hope this helps.


I will thank you!

 


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