Speakers

Hi,I have a Belkin 10W Qi Wireless Charging Pad that I use for my airpods and iphone 11. I can’t decipher through reading all the stuff on the Roam if Sonos are saying that it is ok to use any QI charger or if it has to be there own wireless charger? Anyone else using a non Sonos QI charger with their Roam? Thanks

So I purchased a roam and at the same time requested a move replacement. This was done over the phone. This generated many emails. So, admittedly and embarrassingly, I lost the email confirming the move replacement and its tracking number. That being said, one would think it would be easy to receive a repeat confirmation email. Nope. 9 phone calls and 6 emails later (and counting) they have not been able to a) understand what I need and/or b) produce the said confirmation email.In the end, I found the original email. Still pending delivery. But, come on support staff, get it together. PS: of course, they did not specify that the roam comes without a charging brick. SOnos, dont learn petty tricks from Apple. its beneath you.

I have 2 Sonos Roams that will not stay stereo paired. As soon as they go to sleep or are powered off, they are no longer in stereo pair. This is annoying, having to repair them every day, especially due to the loud noises they make during the pairing process. Is there a way to keep them in stereo pair permanently the way my Sonos Ones are?

Is anyone elses Sonos Roam very very quiet at low volume levels? I mean anything less than about 30-40% is barely audible. Surely thats not correct?I got better overall volume control out of an old Anker portable bluetooth speaker!It’s the same no matter the source (e.g. if I stream music from the app or Radio X via bluetooth).In addition there appears no way to use the EQ unless connected to WiFi in the app? Unless there is a solution to either of these issues, I think I shall be returning. Disappointing for the price.

Just bought a Roam but looking for a suitable battery power bank to charge the Roam when there is no electricity on the campsite. I would be grateful for any suggestions as I am finding this a minefield. We have both Apple and Android phones, tablets so looking for a good power bank that does not mind either. Many thanks

ın near future by updating do we have chance using my sonos moves as surround speakers?Or with sonos subs?ıf not  Thats too bad for an innovative company like yours ..please do something about it.. best regards

I have many sonos products over the years. I like your products  so much but First my 2 sonos 5 (first gen) being useless which ı use them with a sub in my bedroom ( ı have 3 subs at my home but also this sub useless now)cause of not updating ..then (my mistake) ı bought 2 sonos moves to use with sub in my bedroom.. which ı cant pair with sub.. then tried to use in my surround system which sonos bar+ sub+2 sonos 3 in cinema room as rear speakers . ( ı suppose to use that 2 sonos 3’s in my bedroom with that sub..but ı can’t..you sonos people listen to our complains and do something about it pleasee.. at least as a new product we should use sonos moves with sub or surrounds.. best regards

A software update has meant my play:1 is not connected to my WiFi and needs some love to get going again.Sonos app is trying to achieve this via Bluetooth which is not available on a play:1.this is not just an annoying pop up like the other posts, my product does not work at all while the play:1 remains unconnected to WiFi and neither my or my partners phone can help. 

As the title says. I have a Roam and a Symfonisk. I can group the Roam to the Symfonisk Bookshelf while the Symfonisk is playing, but if I stop playback on the Symfonisk for more than a few minutes, the Roam will automatically ungroup. This is incredibly infuriating since the Roam is often out of reach.Is this a bug or by design? Is there a fix to ensure the Roam stays grouped?Thanks

Is there a workaround or a software fix coming to prevent Roam speakers from automatically unpairing stereo mode when completely powered off (which you must do to preserve battery life)?

I've been a Sonos user since 2010. I started with a Play 5 gen 1, then bought a Connect Amp, swapping to a Connect a couple of years later. Five years later I bought a Sub and two Play 1s. Used a boost gen 1 (called something else) and then a boost. Initially I had some interference issues, big microwave in the kitchen. But the I had 7 or 8 years of completely trouble free listening, networked hard disk and streaming via Deezer.And then........? I think it started with the new Sonos app, the lack of support for old gear (play 5, Connect) etc. Sonos bombarded me with adverts for the new app, I couldn't turn off the advert that appeared on the old controller.Then I found that support for Tunein radio got worse, couldn't listen to pre aired radio shows.I took the fateful decision to split my system, I didn't need multi room throughout the house. That ruined everything, the system is now so unstable. S1 is not too bad, Sonos is unreliable. Can't use boost with Sonos. Tried support, but I'm

Literally purchased my Roam 4 days ago. I was able to fully charge it 3 days ago. Today it has 4% battery and I haven’t even used the speaker yet, except to set it up.  I went to charge it today, and it shows the lightening charge indicator over the batter in the Sonos app, but the device keeps dropping in battery percentage. It’s now down to 2% 20 minutes after I plugged it into charge. What gives? $170 for a paperweight that I can’t even use?? I've been so please with my Sonos Ones. I bought 4 of them for my apartment. But what a disappointment this Roam is. I have a Bose portable speaker that I use every day at work for the last 6 years, and it still continues to work beautifully and charge correctly. What’s the point of a portable speaker that dies quickly??

I cannot get the MOVE to connect to my imac as a speaker option. We have a sonos beam & a move. They both work fine on our Iphones. Also both work on the sonos app on the computer…  We often want to play to the Beam & the Move at the same time from itunes/music app on the imac.FYI. We are operating big sir 11.2.3 so we do have airplay 2.  The beam has always shown up as a speaker option ( in system sound preferences and so it shows up in the bluetooth & wifi) So we can airplay to it just fine from the itunes/music speaker toggle. We have never been able to get the Move to show up as a speaker in the imac system. It doesn’t show on any of the help forum answers I’ve tried either. Below is what I have tried….setting it to bluetooth on the move and checking to pair a new bluetooth option. It never shows up. I think its’ connected to the wifi because it works on all the iphones and apps.Removing it from our phones bluetooth then trying computer...since one article suggested tha

Using airplay for music on  my I pad , the sound is not that great, poor base  and  stereo not that great.I looked in system/ audio in but it does not sayanything  ie stereo etc.I had a playbar before I changed to the arc and theplaybar was much better.

How can I take care of the battery in my Sonos Move if I don't move it much from its charging base? I leave her connected all the time? turned it off or what can I do to take care of its battery?

Having purchased the new potable Roam speaker are there any plans to allow the Sonos app to work using cellular data when away from the home. 

I bought the MOVE to use as a sound source for when we have outdoor movies however we’ve been really frustrated to find out that when you airplay the sound or bluetooth the sound from a movie played on a MacBook Air the sound from the MOVE is at 50% of what it typically would be if you were playing music directly from the app.  I called SONOS & they have no idea why it does this.  Very frustrating because the MOVE could be ideal for this if it worked at it’s typical volume.

Can I group my Move and Roam in bluetooth?

Do anyone know the lithium Jonbattery size in a Sonos Move. Traveling from Sweden by air. Is  it allowed to have the speaker in the hand luggage?

This started lately.The music drops out. It’ll be gone for 5-10 seconds. When it comes back the song is 5-10 seconds further along, so the song isn’t stopping or anything. It’s only happening on my One, not my Play:1. In fact if I have them both playing at the same time the song will continue playing on the Play:1 It only happens with Spotify. Tried with Youtube music etc.I’ve also asked Google Assistant questions when the drop happens to try to see if it was a connection issue and it had no problem connecting. 

Please help, I’m going crazy with this. I have multiple Ports and a Move (no soundbar), and I can’t get the Sub 3 to connect to anything. I’ve reset the Sub countless times, but it can’t get assigned to anything. So it just sits there like a paperweight laughing at me. Any help would be great, thank you!!

Has any one any issues in which parts a track are missing?the device (SONOS One SL) will not play the higher frequencies from an audio track that is streamed to it. One piece of the track is so quiet you can barely hear it and makes it hard to listen to as that is what makes the song that song. Other devices such as my Television, Phone, and PC it will play perfectly fine with that frequency and the track is then whole. It seems as if the speaker is just total junk in comparison to the built in speakers house speakers in my last house from 1999 which seem to have better treble and bass response (Those are Sonance Speakers).Is it crazy to expect something to work correctly?I have also tried changing the very basic equalization settings and they do nothing. (My phone has better equalization than this speaker it could be because Samsung bought Harman/Kardon))

Hi,  I am seriously considering purchasing a pair of IKEA Symfonisk lamps, but just have a quick question regarding controlling the volume.  If I pair them up, I’m aware that using the app I can adjust the volume and it will adjust them both together. That’s great and what I would want. What happens if I use the volume buttons on the lamp itself though. Would it adjust the lamp on the other side of the bed as well?(again, if paired)This is what I’m hoping will be the case, but wanted to clarify before going and getting them.  Thank you! 

Hello.I have two Sonos Fives.When I connect a turntable to Sonos Five and listen to a record, there is no sound from one of the speakers. I unpaired and reconfigured, but it didn't improve. Is there any way to improve it?

I am enjoying listening to Amazon Unlimited Music on my Sonos Move speaker on the patio.  Since I can just say “Alexa, play oldies on my Sonos Move,” I am insulated from the details of the connection, but I am curious.  I assume this connection takes place over my home WiFi network, but I wonder if it is possible, after my Amazon music session has been shut down, if my friend can then pair his phone (which has no Alexa app and no Sonos app) with the Sonos Move speaker.  Thanks for helping me understand the details.  Ken Traynham