Spaces & Setups

Today there was an issue with The Sonos BBC Sounds service, the App threw an error station not available. I see that there was a status post on status.sonos.com. This shows all the services and status of all services.I’m thinking could this be intelligently integrated in the App?eg I try to play something on a Music service, it fails. The error provides a link to status.sonos.com for that specific service if there is an outage at the time the user is trying to play service.Only link if there is an error playing and there is also a known outage.Could avoid customer frustration disabling services / re enabling services, support calls etc.

Is it possible to add a Sonos Roam to multiple Sonos WiFi systems?I recently purchased a Roam and took it with me on a road trip. My in-laws have a Sonos system and I wanted to add my Roam to their system so I could get all of the benefits of using Roam over WiFi instead of Bluetooth. However, the only way I could get the Roam to connect to their system was to reset it to factory and set up the Roam as a new speaker in their Sonos system. When I came home I had to repeat the process by resetting to factory and adding it back to my Sonos system.The feature I’d love to see is the ability to add a Roam to a second Sonos system over WiFi without having to remove it from an existing Sonos system. Ideally, after initial setup, the switch between Sonos systems would be done automatically based upon the connected WiFi network.

Bonjour - le sujet a deja été adressé mais j’aimerai avoir votre avis sur la connectivité entre la barre de son ARC et un video projecteur en provenant de Chine (Fengmi 2C) disposant des prises suivantes : 3 prises HDMI dont 1 ARC (et non eARC) configurables en 1.4 ou 2.0, 1 prise USB 3.0, 1 entrée réseau, 2 prises audio (IN et OUT) et une Spdif. ca devrait fonctionner? merci par avance pour vos retours- nicolas

The station “61 Blues” is connecting vie radio.net with Sonos, showing “On now” and title of played song.But no sound to hear!!!What can I do or where can I stream “61 Blues” station in Sonos. I already reinstalled radio.net service. And the station is running well in the internet!Thanks for your supportRudolf

Hi, I am about to buy an unused PLAY:5 2nd gen. Could I check the serial number is it legit?Thank you :) Moderator edit: removed serial number

Hey everyone,I just upgraded my blu-ray player to the Panasonic UB-420 with the twin HDMI ports.  I had the 150 and was able to get Dolby Atmos, but for some reason I can’t get it now and it seems the sound is being downscaled.  I have an LG UN9000 tv, and no settings on that have changed, and the Beam (gen 2) is connected to the eArc with the pass-through setting on the tv.  Does anyone know the settings i need from the blu-ray player and which port the audio HDMI cable should be in to get Dolby Atmos/Digital and multichannel PCM sound like I had with the previous player?  Any assistance appreciated. Thanks, 

Forgive me for asking the same questions - About to start my install this week.  Is the Arc the best for front speakers?   Rear will be in wall not able to use “atmos”.  So Arc or another pair of in walls for the fronts?Thanks!! 

After the most recent upgrade to Sonos 13.4 (S2), I don’t see much cover art in the Sonos controller. More precisely, it seems that I see cover art if it is embedded into the MP3 file, but not if the cover art in a separate file called folder.jpg. In my collection, most albums have a folder.jpg, and only a minority of albums have embedded cover art. There are two reasons for this:Albums that originally had on CD, cassette or vinyl. For several years, Sonos was not able to display cover art that was embedded into the MP3 files that I bought, so I had to extract them to folder.jpg and remove them from the MP3 file.Is any one else seeing this? Or is this just some accident on my system? 

Installed a new Sonos Amp (sitting indoors) wired to celling Sonos speakers over enclosed patio.  The Sonos is connected with an HDMI cable from an outdoor Sunbrite TV arc port.  The sound cuts out randomly for about 30 seconds while the video continues to play then the sound resumes.  The video sources have been Verizon FIOS One box, an Apple TV latest gen and a Nintendo Switch.  I replaced the HDMI cable from the TV to the Sonos and still having the same issue.  I also replaced the HDMI cable from the source boxes to the TV.  I’ve tried various sound settings between the source and TV.Note that music streaming never cuts out.I have Verizon Gig internet speed.Suggestions?

Not counting the S1 vs S2 benefit, is the new equipment better from the perspective of musical qualities?My main problem is that I use a single ZP100 as both an amp to drive a set of speakers in one room, and effectively as a ZonoPlayer by using the Audio Out connected as a source for my HiFi (turn off Hi-fi if not needed in that room or turn down Sonos Zone if not needed in the other). This does not seem possible with the new Amp (no audio output). So that aspect will need to be reconfigured.It is the improvements in sound quality that currently interest me. As always thanks in advance for any insightsEnEm 

Out of a sudden no Genres, Titles etc. anymore. On Win 10 PC as well as on iPad. The NAS is still seen by my Win 10 PC and a playlist plays.Seems like the whole index is lost. No idea why, as I had changed nothing, no tracks added or deleted, no nothing. Also in the PC controller I can’t select a new indexing, as it is greyed out.Solution: deinstalled S2 completely, downloaded and installed it again, as admin and allowing firewall configuration (which I most probably had done the last time before also). Then I was allowed to index and after this was finished, Tataaa! Works. Question is for how long, because a few weeks ago I probably went through this already, as  downloaded S2 install exe’s date tells me. This time I made a record of this.

Hi all. I am looking at adding a soundbar for my living room (approx 12 ft x 20 ft open on one end) and am debating between Arc plus Sub Mini or Beam plus Sub.  I realize that the Arc plus Sub is the best option but have read reviews stating that the Sub Mimi is adequate given the Arc added bass response and ofcourse looking to save some dollars. Leaning toward the Arc for the better Atmos.  Thoughts, opinions or suggestions?

Do you deliver to Romania? ERA 300

Hi there Sonos communityI am planning to upgrade my Sonos setup in the living room which is the actually same room as the kitchen (48 sqm). I already have a Beam (1st gen) with two One as surround speaker around the TV.What do you think makes more sense?Adding a Era 300 in the kitchen or just a Era 100? I would like to also possibly be able to connect a turntable which calls for a new Era speaker :) Additionally add a Sub mini to the surround system? Forget about the Era and just add the Sub mini as budget is limited as well?Thank you and looking forward to your suggestions. 

I subscribe to Amazon Music Unlimited (UK) and, for some months, they have added podcasts to their service.  They do not appear at all, though, in the Sonos app.

My set up as follows:Older TVRoku Ultimate boxBeam gen 2 connected to tv2x SL Gen 2 Speakers set up as stereo pair.2x SL Gen 2 Speakers set up as surround sound.Please note I am a beginner in theater set up...My questions.The surround speakers located behind the couch at head height does not seem as loud as I thought they would be, are there anything else I should do? I increased the volume on the surround but I dont know if this setting will stay that way or will I need to increase the volume every time I watch tv?Regarding the stereo pair, should I have them placed next to the beam? They are currently about 2 feet removed from the beam, left and right. I made a grouping of the stereo pair and the surround. However when I listen to music on my other Sonos speakers, not including the stereo pair and then watch TV, I need to manually include them in the tv sound, am I doing something wrong? Any other tips to make the experience great? I will buy a Sub later when my budget allows it. 

Is there really no way to toggle the Beam (gen 2) Speech Enhancement & Night Mode via an IR remote? A user needs to have their iPhone nearby to toggle these (really) often toggled settings??  I’m finding this a rather substantial PITA, I might ditch this Sonos product altogether, and go with something more tightly coupled with my TV vendor (Sony).

The Sonos app cusses a mild headache. The app is awful and every aspect is so horrible that I don't know where to start.Please start over.I often end up using my phone, headphones or internal computer speakers just to avoid opening it.

Has anyone heard when these headphones will come to market?  I held off buying a Sony in anticipation for this Wireless / Bluetooth version.Tim

Would like to build new system in living room.  Primary use would be music.  Secondary use TV.  Don’t watch movies all that much.  Living room + adjoining kitchen space is 12 x 30.  Wondering whether to start with ARC or 2 speakers such as Era’s.  Will be streaming Spotify

I have a beam, an arc and a sonos One. When in Spotify I group all the speakers, at the same volume level, I notice the Arc volume seems to be sound lower than the other speakers. Ther's a reason for this behaviour? Thanks!

I have a large outdoor installation of speakers connected to Sonos Ports. I wanted to create a schedule to disable/mute the speakers from 10PM to 10AM to prevent family members or guests from accidentally playing music outside and annoying my neighbors. It’s happened several times as they don’t always pay attention and there are so many ways to select the outdoor speakers (spotify, airplay, etc). Having the ability to have restricted or blackout times would be very helpful. 

HiIs anyone in the UK who has a BT Smart Hub 2 having any issues with speakers disappearing or showing as not connected in the app? I’m having this issue lately both on my Android phone and iPad. I noticed the BT hub had an update at the end of June so don’t know if BT have messed it up again. My SonosNet speakers are fine and if my wifi speakers connect to the Wi-Fi disc on my landing they are fine in the app. If and when any show as not connected in the app, I know they are actually connected though, as if any music was queued on them, I can still manually press the play button and they will play. So it seems like a communication issue between the app and the router. Very frustrating indeed. 

Best method to test/demo Beam gen2 Atmos - Maybe similar to 5.1 system where various speakers (LF, RF, LR, RR, C, SW) are emphasized? Or some Atmos content with specific known "Height" points etc...Not exactly sure what I expected from Beam/Atmos but somewhat disappointed.... Connected via eARC to latest LG OLED. Sonos App shows "Atmos Content" (Prime, Netflix Premium) connected. TruePlay calibrated. Use area is approx 20 by 14 w/sloping 19->12 foot ceilings, listening 10 foot front-center from Beam.Thanks!

It has been three months since a feature request - mine and many others - was submitted to “turn on” the center drivers when the 300s are configured as surrounds as well as for Atmos. I would love to have the immersive audio where available and the 5.1 on non-immersive material. But I am not hearing 1) Not possible, or 2)Possible but not happening, or 3) happening ASAP.I feel as though we are being ignored.