Spaces & Setups

Hi,   Yesterday after a confusing and not straight process,my Sonos system updated to Sonos S2 app. This “new” app, besides having an ugly color it doesn’t work well as the “old” app.   I lost the Volume control and preview of songs!    Is it possible to roll back to the previous app?  No matter that my hardware has been updated?   Thanks!

I currently have a “traditional” home theater setup.  I have an AppleTV that sends both video and audio to my TV via HDMI.  I have the TV send out the audio to my A/V receiver.  The A/V receiver then sends out the audio to my 5.1 speaker setup (wired Front, Center, Left, rears, subwoofer).  Since my A/V receiver is basically acting only as a amp to drive the speakers (and controlling the 5.1 output), I was wondering if I can replace the A/V receiver with a Sonos amp or the like?  From what I have read, it does not seem to be.  If I connect the surround sound speakers, the subwoofer won’t work.  Along with a bunch of other reasons, correct? Basically, is there anyway to keep my set up of wired 5.1 home theater system and connect it to my sonos system (which is currently just a Sonos Move, but will expand)? 

I have two 1st generation Sonos Amp and two Connect devices and four Lutron Audio Pico remotes. The Sonos Amps are used for ceiling speakers in the main living space, each powering 2 sets of speakers which are set up as a Group on the Sonos app.  I would like all four remotes to control the group volume.  However, the remotes only control the volume of a single amp but they all control an on-off function and playlist selection of both amps.  Is it possible to have all remotes control the volume of both amps when they are grouped together?   I have tried to troubleshoot on the Lutron side.  The remote device can only be paired with one device, in this case one amp.  The app does not allow me to pair with more than one amp.  

Hi Just unsure on audio settings on my ps4, I will have a sonos ARC soon and unsure what I should be setting in the ps4 audio settings I have LG CX.   Should I leave it on linear PCM or bitstream dolby?   Thanks

Sonos get your act together. No trueplay except for some Apple products and no android ones. You can’t sort this out? Really? This is a big do not buy Sonos issue. I registered just to say this, do not think it will do any good or even be posted but I feel better having done so. You choose to do this for your own reasons.

I am streaming both Netflix and Disney+ via the android app available with the Sony TV and output the audio via the Arc. The system recognise Dolby Atmos contents from Netflix and working fine but not with Disney+ where it is only output as 5.1 What is the issue? How can I setup or make Disney+ stream atmos as well. Btw I’m in Australia. Thanks.

Is there a plan to develop an Apple TV app?  The tvOS and IOS are very similar.  Then we wouldn’t have all the problems with play with Airplay crapping out if it the sound is coming from the Apple TV.   I really hate using airplay to start/stop music from the phone because all sound goes thru airplay thereafter.  It actually is backwards.  I originally bought Sonos so that music wouldn’t be interrupted by a phone call or text sounds like with bluetooth. They lasted for the first few years but now sonos is worse than bluetooth because all the sound is gone from the phone.  Unlike MACOS.. I can pick and choose where music plays in airplay to include keeping the music audio on the MAC at the same time.   So if the Apple TV has its own APP maybe my frustrations will be eased at bit.  Or a Samsung APP… 

This is a workaround, but with a Sonos Beam (or probably an Arc) connected to a smart TV, you can use the Hoopla app on the TV to borrow titles from the library, then stream throughout the house.  

Just bought a Google Play audiobook, thought I could play it with Sonos, as I thought it would be part of Google Play (Music library).  But now can’t do it.  Any suggestions?

Will today’s system updates allow the playing of 24/96 FLAC files?  Or do I need to purchase S2 devices?  

Hey all,  So maybe this is a stupid question but I'm new to Soundbars. The arc has 11 drivers, but when listening to music I always only her the center ones and the ones on the sides.  I basically never hear the front facing ones left and right from the center ones. (Even with movies) With Atmos content I at least also hear the upward facing drivers at specific scenes (I assume they are not supposed to always play) So of course I can only hear it with my ear right next to the drivers, but I was just curious and I can never seem to hear sound from the Left and right front facing ones, only the center ones.  What's up with that, is this normal or is my unit damaged? Thanks in advance!

Hello I am trying to get a Diagram or Instructions for the best way to Use my ARC with my setup. I have the LG OledB8 and I know HDMI2 Has The return Chan. I Currently have my Fire TV Cube in one HDMI port and my Tivo 4k Bolt in Another. I watch Mostly all movies via Kodi on my Cube. What is the Optimum Config? for everything to use the ARC for Audio and at a Minimum to Play the best I can using the Fire Cube. I understand from what I have read I might not get Dolby Atomos due to the software in my B8. I hope they fix that.   Thanks  

I plan on mounting my TV and placing the Arc on my entertainment center, which is 53 centimeters. I know Sonos has stated a minimum distance 10 centimeters but is there a maximum distance the arc can be placed under the television set?  How high can my TV be mounted without distorting the audio from the arc? 

Hi! I have the Playbar and it works great, since the Arc came out I’ve been thinking on making the upgrade. My concern is that my tv is mounted on a custom designed shelve, and the Playbar is under it I another enclosed shelve, with a “roof”. And the way Atmos work it may not in this configuration? I’m attaching a photo so you can see what I mean. Thanks!    

I have just purchased new Sonos arc soundbar. The dialogue appears a little harsh at times. Is this normal?    

I’m not sure why is says on the website up to 49 inches for TV for the Beam?

My sound quality is terrible when using by new Pro Ject T1 turntable through my Play 5. There are two problems: The volume is strangely low. After reading other posts, I adjusted the audio compression to “uncompressed” and I increased the source level. That helped only a bit with volume; it is still too low. The sound quality is very poor. It sounds tinny, slight echo, almost as if in a chamber, and it emphasizes layer of the tracks it shouldn’t, making the songs almost unrecognizable in parts. I am using the RCA to stereo 3.5 cable provided by Sonos.

I moved house over a year ago and have just got around to setting up my beloved Sonos system [2xZP120 Connect:amp and 1x Connect (Get 1)]. My controllers on Mac CPU and iPhones have updated the software and I can no longer link my devices. How can I download the old app (s1 I believe) to control my old devices. Any help would be really appreciated. I am gutted that I cannot use this fab equipment.

Hi All First post here. I have a new Sony Bravia and just purchased a Beam for a bit extra depth which it very good at. However there is a small but noticeable Sync issue between Lip Movement and Sound output. Im using the ARC port on the Sony, Sound output is Dolby 5.1. I have found the Sync option in the Sonos App (which was on 0) however moving it upwards makes the effect significantly worse. I've turned off the Sony “ClearAudio+” Option which i think has helped a little. I cant find any other option to set \ Modify. I am using the supplied HDMI cable would a better cable help..? The Sonos App needs a Negative setting for Sync which it currently dosnt have this would sort it out. There seem to be an awfull lot of complaints and posts about this issue are Sonos listening to us all is anything being done... ?? Thoughts Paul

I have six legacy devices and for all of them I opted for the Trade Up credit via my Sonos account. I did this yesterday, so no damage to the environment and all devices should keep working. One of the credits I already used, with five remaining in my Sonos account. My question: if I sell the Sonos components, is there any way for the buyer to link the component to their own Sonos account and claim the upgrade credit? Either directly, or by contacting customer services. One obvious solution would be to either wait until I’ve used up all the Trade Up credits in my Offers section, or to trade in and sell one by one. However, if I look at the Trade Up/Upgraded section of my account, it shows “Credit Available” for five devices and “Credit Redeemed” for one. The redeemed one isn’t the first device that I traded up, and I’m not ready to sell that particular device on eBay. My worry is that a buyer would use up the discount. Is this possible, or do I need to wait? As a follow-up, how do

My outdoor Sonos speakers by Sonance recently stopped working correctly.  There is no bass and sound terrible. What is the warranty term, and how can I get them repaired or replaced? 

I currently have my record player connected up to the Sonos Amp and wired speakers off the amp. It is in the same open space as the TV and I'm looking for a way to listen to my record through headphones. Is there a way to use Bluetooth or wired headphones with the Amp?

Hi there, I have a LG TV 2019 Airplay enabled that is connected to a Playbar. When I am Airplaying to the TV and the Playbar is connected via optical I cannot change the volume from my iPhone with the volume controls as I can do when airplaying to my Play One. If I change the sound output on the TV from Optical (Playbar) to TV Speakers I am able to change the volume with the iPhone volume controls when Airplaying.   Thanks in advance.   Cheers  

I have just removed a Boost from my system and replaced with a wired Arc, all of which works fine. However, I don’t appear to be able to remove the Boost from the list of products (under ‘System’ in the app).  Can anyone advise how this can be done? Thanks.

Beam setup for volume control by bell Fibe remote worked fine, now doesn’t. Remote setup says a remote is already configured. If I try to set up a different remote the beam can’t detect the button push. Help?