Spaces & Setups

I have an Amp hooked up to our living room TV in our house. (I also have a home theater setup using Sonos in our barn/guest house with the big screen TV.) I’m really fed up with the Amp, after any blackout or power flicker, losing all settings. I’ve been using regular stereo audio input pulled from an HDMI switcher to feed the Amp. Whenever we get a power flicker, my Sonos devices lose their groupings and settings. (Which, really, is pretty sad considering that pretty much any device, in 2021, can save such settings in non-volatile RAM - except the high priced Sonos!)Every time we start up the TV and there’s been a power flicker (which we often don’t know has happened), we get silence. So, instead of using my IR all-in-one remote, I have to pull out my phone and run the Sonos controller and change the Amp input BACK to “Line In,” where I always leave it. What’s amazing (and sad) is that this system is on a UPS. Everything on that UPS keeps behaving normally during an outage or power fl

Hi, just connected new LG OLED TV to new Sonos Arc . All connections and set up verified by Tv and Sonos app. I can’t get anything to play with Dolby Atmos through the Arc even if I try Apple TV4K with movies featuring Atmos. Any assistance would be appropriated. TY 

Before the latest app update, i was getting dolby atmos with hbo max on firestick tv 4k but not anymore. Does anyone here having the same problem?

Hi - I am working on a market/coffee shop setup in a 3000 sq/ft rectangular room.  Looking to have background music in the space.  What kind of setup would you suggest?  

Hello Sonos Team Happy Wednesday, I was checking details on your Sonos Play 5 generation 2 & 3 and just wondering is possible to adjust-update the app so all generations can pair, which will increase customer experience since final users will be able to pair their devices to enjoy the high quality of this amazing products.Regards

I am new to Sonos.  My Sonos Connect is attached to my desktop, thus leveraging the desktop app to play.  I want to know if there is a way to play the system from my Sonos iPhone app when the desktop is shut down?  I don’t want turn it on just to run the Sonos system. 

Amazon music has a nice “my soundtrack” feature, which is based around music from bands you like, but also helps you discover similar bands and plays some nice random music. I can search a band “station” on the Sonos App, but I can’t find anything to do with “My soundtrack” - I’m guessing its just not available?

I am a long time sonos user but and just getting into podcasts. I don’t where to start accessing and playing podcasts. 

Hello - I am connecting the Sonos Connect to my Bang & Olufsen Beosound 9000 so I can stream music wirelessly from my iPhone.  I used the 7-pin RCA cable but the sound is barely noticeable when I use the Aux function on the B&O system.  I tried to raise the sound to the max on my iphone and on the B&O system.  Does anyone knopw how to fix the issue?  thanks for your help.

I am in the beginnings of an extensive remodel and planning to use Sonos for home audio.I will have in ceiling speakers in one bedroom, kitchen, and likely the living area (which is in the same open area as the kitchen. i will also have a pair of outdoor speakers in a covered porch.If I desired to play different audio in each of these zones, then the speakers would have to be connected to different amps, correct? In other words, if the bedroom and living room are on the same amp, they would only be able to play the same audio right?

My returns parcel is being sent back to sender via UPS why? I have printed off the returns label and put the customs paperwork in an envelope and stuck it to the parcel.UPS haven’t given me a reason.Deric

My Sonos S1 system is running v11.2.9. The latest version listed on the S1 Release Notes page is 11.2.6.Why isn’t Sons updating this page when they update their software?

I tried out https://speakerscenes.com/, just to see what the offering was. I’d now like to de-authorize this app (since it accesses my Sonos setup through the API). However, I don’t see any settings in my Sonos app, the Sonos website, or this third-party app. Any ideas or suggestions?

HiI have ended my premium account on Deezer as I would like to subscribe a premium account on Spotify instead of Deezer.Will the Sonos application be able to find all the titles in my Sonos playlist without any trouble? Or will I have to recreate all my playlists in Sonos ? (Meaning, does Sonos look for the titles on any platform independently from the music platform? Or is a title linked specifically with a music platform, meaning if the platform falls, the title is not available anymore in Sonos?) how shall I proceed? thanks!

Accident’s happen!Does anyone know where to get a replacement top.   Thanks, Zac

Every time I open the sonos controller on my laptop it asks me to update. when I do this it fails. this has been happening now for weeks. There is no error number on the message.Current version is 13.3. its a windows laptop btw.I tried uninstalling and reinstalling the app which didn’t work.Sonos support has been hopeless here in Australia. Unable to get a person on chat and the bot assumed I was updating speakers. So I emailed the CEO Patrick who ignored my first email a few weeks ago. Just emailed him again now.Any suggestions please?

Hi,Client has 4 x B&O amplified active speakers in his set up. Front L/R and Rear L/R.He wants to add a Beam or ARC, but will the 2 x Ports FL/R and RL/R) if all WIRED by Ethernet cable through a gigabit switch connection run the front & rear speakers active speakers and work as 5.1 or full for music?If not, is the alternative to get him to throw away his several thousand euro B&O speakers and add Play 1’s? Cheers   

Hello,I’m actually using a Sonos Connect to have the sound of my other Sonos material (Sonos Amp and Play:1 1st gen so no Airplay 2) on my old Yamaha home theater amp.I can’t figure it out if I will still need the Connect if I upgrade my amp for a model with ethernet/wifi/DLNA. Could someone enlighten me on this point?Thank you

I am a contractor and I am unfamiliar with Sonos equipment. I have a client that recently moved and he has a sound bar and surround speakers that seems to have used cat five cable to make the connection to the rear speakers. Is there a solution available to eliminate the need for the cat five cable for the rear speakers? The model he has is called play bar

I can’t figure out the best solution for new pool area.  Speakers can be located under a hard roof pavilion so no exposure to sun/rain/snow but humidity can be significant in the summer. Pavilion has electric but is located about 100 feet from where I could place a Sonos Connect or Amp in my basement and wired to passive outdoor speakers.Is that too long of a run?Keep in mind I have existing passive outdoor speakers about 50 feet from other side of pool opposite pavilion. Those are on and below my deck with a short run (5-10 feet) just inside the foundation wall. Would the human ear notice a timing difference if playing music from both the pavilion (100 foot run) and deck (10 foot run)?

Is there a way to send the audio from my Android web browser to Sonos?  I am using "Sonos Play:1" and "Sonos One" speakers.I listen to former broadcasts on "catch-up" radio and many of these are only available on the radio station’s own web site. Sometimes these former broadcasts are available as podcasts but most are not.For example:   https://www.globalplayer.com/catchup/lbc/uk/46vyD81/  I seem to recall there was once an app that tried to play Andorid audio but is it still available? Is there another way to do this?

I have this set PC speakers with a great remote, it's just a dial that doubles as a button and it has almost the exact same set of functions as the touch controls on sonos products.But as a remote it just sits on the desk waiting for me to hit it, no having to pick up my phone etc etc… I had a quick look around and I see a couple of options for sonos remotes but curious to know what successes people have had, and also failures.Control for the sonos Five and Amp are what I'm most interested in.

Does anybody know what the upfiring drivers in the Arc do, (if anything), with a stereo or 5.1 signal?

 I have an S1 system that I’d like to keep as S1 (x2 Play 1’s and a Connect) I now need a PlayBar and would prefer not to buy secondhand. If the refurbished PlayBar from Sonos ships with S2 then is it possible to revert to S1?  Or, does it in fact ship with S1??Thank you in advance!! Steve

Hi all - I have a question regarding integrating my B&O system into my Sonos network.Currently I have a Sonos Playbar in my bedroom, and a Sonos Move in the Kitchen. I like being able to link them together to play music throughout my house. But in my living room, I have a B&O Beosound 9000 wired to B&O Beolab 8000 speakers. I’d love to be able to get these linked into the Sonos system somehow. I’ve been looking at Port and Amp and trying to figure out how that could work, but confused as to which product (if either) to buy, and how to connect them to the 8000/9000. My aim would be to have the B&O system function as if it was a Sonos product on my Sonos network - i.e. stream to it from my phone, link and de-link with the Move/Playbar, etc. Also, will the Move/Amp be able to auto power-on the B&O system and what adapters/cables do I need? Many thanks in advance!!