Spaces & Setups

I’ve been trying to fix this issue myself after searching here and other sites, to no avail.  I was watching WW84 on the Samsung TV HBO Max app. It shows Atmos support but I can’t get the DD+ Option to become available.  TV: Samsung QN82Q7DRAFXZASonos ARC connect to TV via HDMI ARC port Anynet + is active Input Signal plus is active  Is there something I am missing here? One thing I did notice is I can’t choose the audio input type when I am in the expert audio settings.  Do I need a 2.1 HDMI?  thanks for the help! 

My Sky Q touch and normal remote have stopped working with my Sonos Beam. They were working ok up until last week. Both Sky remote controls not working but Samsung TV remote control works ok. I have tried switching TV and Sonos systems on and off several times as well as trying to reconnect using Sonos app with no success 

Just bought Sony Bravia XBR77A9G, with Sonos Arc, Sub, and S2's.  The installer said he wanted to use Optical audio, not ARC, as he had done other installations using ARC with this system, and the customer had issues with signals, audio or video.  Online seems to have a fair amount owners confirming this.  My issue is that I am missing out on some higher-level audio processing using optical.  Anyone had this issue, and if so, solutions?  Thanks! Moderator edit: Changed Beam to Arc for clarity

Hi, could I connect my TV via HDMI Arc for movies & a microphone mixer for karaoke via optical port to Sonos Arc? Then select the audio output from my TV whenever I want do either activity. 

I am setting up a home theater with a Sonos S1 products, Epson 2250 projector, and DENON AVR 2312CI.I have Sonos S1 equipment (Playbar for front L, C, R), (2) Play 1s for Center L and R, Connect Amp for (2) rear speakers and a Connect Amp for Bass.Traditionally, I use the optical connector with a TV but how do I connect to projector or the DENON AVR? Can anyone recommend how to set this up?  

Je n’arrive plus à écouter Classic21 via Sonos. si c’est le cas je vire Sonos!!! Qu’est ce qui se passe ?

Hello,I've been trying to contact you for a month to see if you solve my problem. I have sent emails and spoken 3 times with the technical service chat telling me that they would contact me the sales service and they have not.The order number is: removedThe shipping number is: removedThe first case number is: removedThe second case number is: removedI have received only 2 packages of the 3 that I had purchased; dhl has informed me that there has been a theft in their van and that they have taken 1 of the packages that were going to my attention (email attached). I ask that you contact me immediately to inform me of how you will proceed to make the delivery immediately. Moderator note: Edited order numbers out - please do not share this kind of information in public

Hello,I have a unique setup and need to connect 6 speakers (3 pairs) into a single Sonos Amp. I know this is not recommended, but have been told it is possible. Speakers arehttps://www.amazon.com/gp/product/B0007VWA8C/ref=ppx_yo_dt_b_asin_title_o00_s03?ie=UTF8&psc=1Frequency: 65Hz - 22kHz Impedance: 4-8 Ohm Power: 250 Watts Rated Peak PowerHow can this be wired so that the amp and speakers will not be damaged?Thanks! 

Is there a way to rearrange the order in which items appear in the Music Source window? Ideally, I want to bring my Spotify playlists up to the main page so I can see them right away. As it is now, I have to go through several steps to get there.Thanks.Russ

My TV keeps turning off randomly. An LG technician attended and looked up the logs on the TV. Identified the Simplink CEC as the cause of the shutdown. Apparently if it doesn’t get a signal from a device connected via HDMI it assumes the TV is no longer required. Advised to turn off CEC which he did. This created a new problem which is no sound via Beam. I selected the HDMI ARC output (which is where the Beam is connected via) and this triggers the CEC to come back on. It seems that in order to have the Beam running and as the primary sound output, CEC needs to be on. This brings us back to square 1 i.e TV turning itself off. The LG technician claims this third party device i.e Sonos Beam is not supported. Any ideas?

For probably 2 years I have not been able to log onto the SONOS S1 App on my iPhone.I think I used an old email address which the app defaults to.  I can’t see where I can update my email address and I can’t remember my old password.  I have created an online account with my current email address - but the app will not accept it.I have deleted the app and reinstalled it - but it always asks for the password to an old email address.Is there anything I can to do get my app working properly - not being able to log in restricts the things I can use if for. Any advice would be welcome.

Hi If I connect tree pairs if in ceiling speakers to one amp, is it possible to make each pair play by them selves or will all of them always play at the same time?  thanks  

I understand that using a Port to stream music to non-Sonos speakers though an AV receiver works great.  But if you want to group your Port (room) with Sonos speakers in another room (I have Sonos Ones) there is a delay.  So it is out of sync.    One solution is to use direct mode (or similar modes) on the AV receiver, but that takes away the sub and room equalization, etc.    So is anyone using the Port with an AV receiver, and has been able to use modes other than pure/direct (or whatever the AV receiver calls it) - and still have it sync with grouped Sonos speakers?  I would like to use All CH Stereo with my AV receiver (where all speakers play, including the sub).  But not sure if that is considered “processing” that will introduce delay.  At a minimum, I would like to use Stereo (which uses the sub and equalization).  

I have a pair of Sonos 5 which has a turntable with inbuilt pre-amp in the line in port. I intend to get a standalone Marantz CD player with no pre-amp. Would I need an amplifier to use it with the Sonos 5 line in?

I have a turntable that I want to play over my pair of Play 5s. Bought a Port, plugged in and it's only playing over one Play 5, but other sources still play as paired. What am I doing? 

I added a second Sonos Five.  Want to pair it up with my other Five for use on my Turntable.  Is there a best way to orientate the speakers (vertically or horizontally) and do I Trueplay after pairing or before pairing?

Why can't I "airplay" BBC Sounds using my samsung android device. There is more than one mobile significant smartphone phone provider

Upgraded the connect:amp in the garage (to play music over outdoor wired speakers) to the amp (so we could also play the outdoor tv over the speakers).  Want to repurpose the connect:amp indoors to work with a turntable and wired speakers.  Anyone have the perfect budget setup they recommend?

Hi - I’m putting together a 2-channel audio setup featuring a turntable. I already have an older model Connect device. I’m wondering, if I wire like this:Turntable >preamp > Connect Analog In > Connect Analog Out > receiver > speakersWhen listening locally, will the signal be converted to digital at some point? Mainly, by going in and out of the Sonos Connect using the analog ports, will the signal remain analog all the way through for my local receiver?I realize that when streaming to another device it will be converted, but I’m looking for a way to keep the signal analog when listening locally.Thanks.

I’m replacing Beam with an Arc, can anyone confirm the HDMI cable supplied with Beam is the same as supplied with Arc ?Would save me the hassle of changing cable which is hidden behind wall, thanks. 

The Keyboard does not allow letter selection on right hand side.

Just purchased a Sonos Move. First day was able to power it up and connect to the WIFI system and it worked well. Now it appears that it will not power up and looks like it is not connected to the Sonos system.

I have a Denon AVR-X6400H which has the HEOS wireless streaming integration.  I would really like to wirelessly stream to my Sonos Move through one of the additional zones on the Denon.Is this is possible?

Hi all, I’m in the process of building an entertainment unit including an electric fireplace and a 65” TV. Originally I was planning on recessing the tv into the wall so that it would sit flush with the surface but as I’m now considering the Arc I think this might not look right as the Arc will need to be surface mounted and not recessed. Any thoughts/suggestions on the best way to approach this if I want to go ahead with the ARC? Should I just forgo the recessing of the TV or have others gone ahead with a similar setup? (Recessed TV with surface mounted Arc) Pictures would be appreciated!  Thanks in advance. 

We have recently purchased the Sonos Arc for our living room TV with a Sonos Sub.Looking to add rear ceiling speakers for surround and music.Would like to have full Atmos capabilities in the ceiling speakers. Our ceilings are 14 feet and pre-wired for speakers. (I assume Trueplay would be important for optimization) Would like to play music as well from the ceiling speakers.Thanks for the help.