Spaces & Setups

My TV is mounted on the Sanus Swivel TV Base. The metal baseplate is a tad over 1/4” thick, and I am not sure there is enough clearance under the midsection of the arc. In other words, I am worried that the baseplate might bump into the underbelly of the arc.Check out https://www.sanus.com/en_US/products/mounts/wstv1/ and https://www.sanus.com/assets/products/wstv1/documents/WSTV1_TD_191014.PDF for reference.Given the dimensions in the PDF above, what is the “underbelly clearance” in the middle 27” of the arc?Happy Holidays!Bruce.

Ok so I’m somewhat new to this and the people at best buy made me believe that this would work but I’m hitting a deadend.  here’s what I have6 Sonos sl12 Sonos sub gen31 Sonos arci was trying to connect 1 arc 2 subs and 4 sl1. Currently it’s only letting me connect 1 arc 2 subs 2 sl1.running this setup on Sony Bravia xbr85x900hplease shed some wisdom anyone.

Hi everyone and apologies as this is probably well trodden ground but I'm annoyed that I can't enjoy my sizeable blu ray collection with surround sound on my beam. Does anyone have a (hopefully cheap) recommendation for a player to player 4k and normal blu rays and output DTS as DD5.1? I have a ps5 and hoped that would give me the option but alas no. I also have an Xbox series s (obviously no disc drive) so don't really want to go down the one s route. Any tips would be appreciated 

Hello! We just purchased a Bluetooth enabled record player and we are trying to figure out how to play the sound through our new Sonos Arc system (Arc + a few Ones + subwoofer), but having no luck. All the chat threads here refer to the Play:5. Do we need to buy something else to get this to work? Nice, new and highly-rated record player doesn’t seem to connect as easily as we thought even though BT enabled. No line-in on the new Arc (other than HDMI). We welcome any/all insights please! TIA.

is there any chance to connect SYMFONISK to a television?

I bought a sound bar to put under the television and 2 separate speakers. I was disappointed to see that at Sonos we completely mock environmental issues by relentlessly applying planned obsolescence. Since mid-2020 I no longer had all the functionality on my smartphone but I could still program music. Since the beginning of 2021 it is finished, By opening this application I receive an update message but I cannot do it. And if I try to install Sonos S2 I get the mention that this app cannot be installed because my software version is too old. It is unacceptable !!!

I hope this isn’t an illicit query. But I’m up in Toronto and, for whatever reason, the refurbished section on the Canadian version of the Sonos site has been empty for quite some time. Whereas there’s a juicy pair of Play:1s available on the US site (to help flesh out my new Beam). It wouldn’t be a problem for me to have a friend in the States receive the parcel for me / ship it up to me in Toronto. But: would I be inviting trouble, in case I ultimately do need to rely upon the Sonos warranty?

Hi All, I recently purchased a Sonos Beam to compliment my TV(TLC 635) in the living room. The sound/music sounds great when connected via HDMI Arc.My friend lend me a Bose smart 300 bar for comparison and the sounds/music is much richer on Sonos as well when hooked up to the TV.However, when I switched both to wireless playback without the direct hook up we heard muffled quality from Sonos(deep bass/treb,voice not clear/crisp) vs distinct clear quality coming from BOSE. Using Youtube/Amazon Music as bench mark.I tried reset the sound bar or change the tuning and the equalizer but still BOSE came out much better. I’m wondering is there a way to make the wireless playback sound more clearer? Thanks,-Kevin

My original Sonos Move had to be replaced back in January as it was in a permanent fault state (red flashing charging light) and wouldn’t charge. My replacement Move just flashed this red light again when I put it on the charger, and required a reboot to carry on playing music.   This is the first time I’ve seen this behaviour - i.e the first model just died with no prior warning and my replacement has continued to work. It is now working again as normal, but now I’m paranoid I’m going to have a situation like my first Move! Is this a known issue? Cheers. (Diags Submitted 710121452)

Hello,   I have a 2019 Sony XBR A8G connected to a Playbar (paired with two play:1s for 5.1) via optical cable.    Whenever the source audio is Dolby Digital, there is a slight delay in the audio and is behind the video. When I override the audio to stereo or PCM, either through TV settings or source device (Amazon 4K Firestick), the audio syncs up perfectly.    This leads me to believe that the lag gets introduced by the Sony TV when it “passes through” the Dolby digital signal to the playbar.    Has anyone found a fix for this through the TV’s settings? Sony support isn’t very helpful. Potential workaround is an HDMI switch to split audio before it gets to tv, but not sure if that’ll introduce other headaches. 

I have the following setup:-Sony X950G with eArc output-Apple TV 4K-Sonos Arc with two Sonos Ones 5.1 setup and  sonos boostSo my problem is, whenever I play dolby atmos content on apple tv, the center channel sound on sonos arc shifts back and forth to sonos ones, which is quite disturbing. Its like sonos arc is incapable of handling the atmos content, gives up and all sound is coming from sonos ones for few seconds and then suddenly arc picks up the sound again. Non Dolby Atmos content plays just fine.Anyone has any idea what’s going on!? I haven’t been able to enjoy Atmos content for once since I have bought this sonos arc in August. 

both the Beam and Nvidia Shield only has 1 HDMI port the Projector has 2 HDMI (one MHL) inputs and 1 3.5MM AUX Audio out.I’m not trying to use the AUX out because that can only support 2 channels and what i want is 5.1 Surround sound at the very least. so what I’m wondering is if I connect the HDMI from the Shield to the Projector for the Video, can I choose the audio from the Shield to play on the SONO Beam though the the Wifi network connection? and the Beam would send audio to the SONOS Ones?  

My Sonos Play 1 keeps playing random music from spotify that isnt in my library around 6am everyday - I have no idea how to stop or how its even doing this!  It has happend 3 times now I have even began turning off my wifi and bluetooth on my phone but it still keeps doing it! Any help please?

Ordered an Sonos Arc late last year and was very excited to see it delivered on Christmas instead of projected early January date. Box was badly damaged and the speaker grill was dented. I’ve reached out to Sonos to initiate a swap but I haven’t heard back in a week odd. Anyone have any experience with dealing with this sort of this? Needless to say I was very excited to finally get the Arc and to see it come in all beat to hell was really upsetting. BK

Hi All. I have a Sonos Arc that im looking at wall mounting below my TV. I have a slim bracket on my TV, of which the tv sits only 6” from the wall. My question is anyone who has mounted there ARC with the bracket find any decrease with the sound quality/level. I heard there are sensors in the mount that make the bar change EQ.. is this for the best or not? Thanks

Hi,I´m having trouble with my Sonos move and want to sync it with Sonos one (that I can now use)Both come up on the app, but when I press the Sync button is comes up as ´you have to have 2 compatable Sonos products to sync´   and thats it.Can you help please? Best,Lilja

How can I connect a Sonos Beam to a TV with a single HDMI input and a Vodafone decoder?Thanks a lot!

HiI already have a turntable connected to my new Sonos Amp. But want to know if there is a way to also connect a second item, for example a CD player?Thanks in advanceCristof 

Hello! I am planning to get a Sonos Playbase, or a Beam and wanted to make sure my TV is compatible. I have a SONY KDL-48WD650. Thank you!

I have a TV connected to a Playbar (optical cord) and a Connect Amp (Ethernet connection).  My TV has Bluetooth capability so I connected my Air pods to my TV via Bluetooth so I can listen to the TV without bothering others in the house.  However, the sound still comes out of the soundbar while I am listening with my headphones.  How do I get the soundbar to stop outputting sound while I am listening with my headphones?  Thanks.

Hi all,I love my Sonos Play:1s but have always had a problem with the warmup time when accessing my music library. Cover art doesn’t appear, I usually get an error message stating the library can’t be found, and eventually when the computer with my library comes on line all is OK.  the computer in question is an early 2008 iMac with a Core 2 Duo (3.06Ghz) chip in our basement a fair distance from the living room router. So I am in a wireless setup. I really want to fix this! no issues with Spotify, TuneIn, internet/streaming services. I’m trying to figure out where the bottleneck lies.. old processor on the iMac, poor wifi (though streaming works fine), something else..I’ve checked thst my iMac is not in sleep mode, and disabled the file sharing option.  Would a NAS connected directly to the router and sharing my music library solve this problem?  

HI community, I have read that 4 speakers, each at 4 Ohms, put in parallel in Sonos Amp is flat out not possible. Even 6 ohms each would not be possible. The requirement is 8 ohms, so the total net load is at a minimum 4 Ohms. But all of the discussions are for parallel speaker configurations. What about 2 speakers, 4 ohms each, connected in series on each channel? I am not an audiophile, and not sure what that would do to (a) the sonos amp and (b) general listening quality.   

I have a full Arc SL home theater up and working just fine (except for that little part about Atmos...), and the S2 app is running on my iOS devices just as fine. I installed the MacOS version of S2, and it doesn’t see the Arc. I get the following message:Not connectedYour Sonos product was not found. If your product is a long way from your router, you may need to try moving it closer.Please select “Try again.”For information about firewall configuration and other potential network problems, go to…” etc. None of that applies to this install. The Arc is working well, and its farther away from the router than my desktop iMac, which is about 20 feet away from the Arc. This same desktop had no trouble working with a prior Playbar, using the classic (pre “S1”) Sonos controller app. I’ve searched and read all the articles that might apply to this situation, and there’s no advice for this specific dialog box.

I have an older TV that does not support HDMI ARC, but does have HDMI ports. Does the Sonos AMP include the optical audio adapter or does this need to be purchased separately?// AMP user guidehttps://www.sonos.com/support/en-us/sonos-user-guide/index.html#t=sonos-user-guide%2Famp%2Famp.htm// Sonos audio adapterhttps://www.sonos.com/en-us/shop/optical-audio-adapter.html

What kind of Sonos equipment do i need to connect this to Sonos:   1 cd player denon 1 amp nad 1 turntable rega Should’nt connect all just with one port?